FAQ & Support 
Pre-Sale Questions
- How do I sign up?
- Is my information safe with Worldline?
- How can I tell if Worldline internet service is available in my area?
- Can I transfer my existing number to Worldline?
- How long does it take for my line to become active?
- When should I contact my existing phone provider if I'm transferring my number to Worldline?
- Will my existing phone service continue to function until my scheduled setup day?
- Will transferring my phone number disrupt my existing DSL connection?
- Will transferring my phone number disrupt my existing dial-up connection?
- What phone features do I get with my Worldline home phone?
- What extra features are on my line that I should be aware of?
- If I move, can I bring my line with me?
- Will Worldline expand to more cities?
- What payment methods do you accept, and how often am I billed?
- Can I cancel at any time?
Simply call our local customer support number and one of our sales reps will be glad to assist you!
Is my information safe with Worldline?
Yes! We have a very strict privacy policy. We do not share any of your information with anyone. Please refer to our privacy policy for more information.
How can I tell if Worldline internet service is available in my area?
If you are unsure if Worldline internet service is available in your area, please contact our sales team via email or phone. You will need to provide your address and phone number so we can check if you qualify.
Can I transfer my existing number to Worldline?
All Worldline home phone lines include free number transfer from your old provider. If you do not have an existing number to transfer, we will assign you a new phone number for no extra cost.
How long does it take for my line to become active?
The average activation time for our phone service is 7 to 10 business. All new orders which require number porting will not begin until after the required paperwork has been returned to us.
When should I contact my existing phone provider if I'm transferring my number to Worldline?
Do not contact your existing phone provider until after your number has been successfully transferred to Worldline. Cancelling your existing service any earlier can result in your number being lost.
Will my existing phone service continue to function until my scheduled setup day?
Yes - your phone service will continue to function until we transfer your number to Worldline. Make sure you don't cancel your current service until after this date.
Will transferring my phone number disrupt my existing DSL connection?
If you are switching to our landline phone service, you must notify the sales rep of any pre-existing DSL connections to ensure there is no disruption in service. If you are transferring to our digital phone service you will need to have your provider setup your DSL on a Dry Loop. Why not switch to the Worldline bundle and let us offer you our own DSL at the lowest advertised price available!
Will transferring my phone number disrupt my existing dial-up connection?
If you are transferring to our landline phone service, your existing dial-up will continue to function. If you are transferring to our digital phone service, then your existing dial-up will not be compatible.
What phone features do I get with my Worldline home phone?
At Worldline we don't believe in making you pay high prices to add extra phone features to your line. Our phone lines include all the phone features listed below at no extra cost!
- Call Display
- Call Waiting
- Visual Call Waiting
- Call Transfer
- Call Answer
- Do Not Disturb
- Voicemail
- Enhanced Voicemail (*digital phone only)
- Call Forwarding
- Three-Way Calling
What extra features are on my line that I should be aware of?
All phone lines include touchtone service and 911 availability. Please remember to read our terms and conditions to ensure you fully understand the 911 service offered for your specific phone line type.
If I move, can I bring my line with me?
As long as you are moving to a city in our coverage area, we will be able to transfer your line with you. Please contact our customer care team to ensure your new location qualifies for service and to get the transfer underway when you are ready.
Will Worldline expand to more cities?
We are working hard to bring our service to as many cities as we can. Remember to check out website often for more information on expanded coverage areas!
What payment methods do you accept, and how often am I billed?
Worldline phone service is billed on a monthly term. We currently accept credit card and pre-authorized debit (PAD).
We hate to say goodbye, but since you aren't in a contract we only require that you call us 30 days in advance to provide verbal notice that you'd like to have your account closed. If you're leaving for an extended period of time but would like to resume service at a later date, you may opt to have us suspend your account until you return.
