FAQ & Support Voicemail Instructions

• Voicemail
• Voicemail FAQ
• Voicemail Menu Features

Voicemail
Basic Information:
* Maximum mailbox time - 20 minutes.
* Maximum number of messages - 20 messages.
* Maximum message length - 120 seconds.
* Seven (7) days retention of messages.

Getting Started:
Every account comes with voicemail. You will require your voicemail password to access your configuration and messages menu.

Retrieving Your Messages:
1. When someone has left you a message, the "message waiting" lamp/light will light up or flash (depending on your phone). If you do not have a phone with message waiting light, when you pick up the phone there will be a "stutter" dial tone.

2. To retrieve the messages from your home telephone, dial *98 and follow the prompts for retrieving your messages.

Note: You can hang up at any time while listening to your messages and your messages will not be deleted. Messages are only deleted when you manually delete them, by pressing 7 during or after message playback. Saved messages are retained for seven days.

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Voicemail FAQ

Question: How do I access voicemail outside my home?
Answer: Call your local telephone number and at the voicemail message recording hit "*", the system will prompt you for your password. Enter your password.

Question: Can I setup voicemail to Email?
Answer: Unfortunately we don't yet offer voicemail to email for our landline phone service. However, this feature is available with our digital phone service.

Question: How can I change my voice mailbox password?
Answer: Once into the voicemail main menu press "0" for "Mailbox options", then press "5" to "Change your password".

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Voicemail Menu Features

• 1 Read voicemail messages
  1. 3 Advanced options
     1. 1 Reply *Only available to users of our system
     2. 3 Envelope
  2. 4 Play previous message
  3. 5 Repeat current message
  4. 6 Play next message
  5. 7 Delete current message
  6. 9 Save message in a folder
     1. 0 Save in new Messages
     2. 1 Save in old Messages
     3. 2 Save in Work Messages
     4. 3 Save in Family Messages
     5. 4 Save in Friends Messages
  7. * Help; during message playback: Rewind
  8. # Exit; during message playback: Skip forward
• 2 Change folders
  1. 0 Switch to new Messages
  2. 1 Switch to old Messages
  3. 2 Switch to Work Messages
  4. 3 Switch to Family Messages
  5. 4 Switch to Friends Messages
• 0 Mailbox options
  1. 1 Record your unavailable message
  2. 2 Record your busy message
  3. 3 Record your name
  4. 4 Record your temporary message
     1. 1 Record your temporary message
     2. 2 Erase your temporary message (going back to the standard message)
  5. 5 Change your password
  6. * Return to the main menu
• * Help
• # Exit
• After recording a message (incoming message, busy/unavailable greeting, or name)
  1. 1 - Accept
  2. 2 - Review
  3. 3 - Re-record

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