FAQ & Support 
Pre-Sale Questions (Long Distance)
- How do I sign up?
- Is my information safe with Worldline?
- How can I tell if Worldline internet service is available in my area?
- What does unlimited calling mean?
- How do I make a call?
- Can I use Worldline on my cell phone?
- What if I have more than one number?
- Are you compatible with my phone company?
- If I travel to another city, or move, can I bring my service with me?
- I have multiple residences in multiple area codes, can they both share one account?
- I changed my phone number, what should I do?
- Will Worldline expand to more cities?
- What payment methods do you accept, and how often am I billed?
- All of your access numbers are long distance for me...
- Why do I pay the $10 annual fee?
- What use is prohibited with my long distance?
- Can I cancel at any time?
Simply call our local customer support number. Our activation is very fast, after which you can start making long distance calls right away!
Is my information safe with Worldline?
Yes! We have a very strict privacy policy. We do not share any of your information with anyone. Please refer to our privacy policy for more information.
How can I tell if Worldline internet service is available in my area?
If you are unsure if Worldline internet service is available in your area, please contact our sales team via email or phone. You will need to provide your address and phone number so we can check if you qualify.
What does unlimited calling mean?
Unlimited means you can call at any time of the day, during any day of the week.
First, dial the local access number so you connect into our network. Then, dial the destination number you wish to connect with (no leading '1' required for North American calls). If your phone has a digital phonebook, you may want to program our access number with a pause before all your long distance contacts so it will automatically dial each time!
Can I use Worldline on my cell phone?
Yes! You may register your cell phone and dial using the access number in the same way you would with a landline. Remember to always use the access number that is local to your current location and to never press send again after you dial your long distance number to avoid charges from your cell phone carrier!
What if I have more than one number?
A Family Plan is coming soon to address more than one number.
Are you compatible with my phone company?
Worldline is compatible with all phone carriers - all that is required to access Worldline is the ability to make a local call.
If I travel to another city, or move, can I bring my service with me?
As long as we have an access number available in the city you are in, you can use Worldline. Remember if you move to call our offices so we can update your address (a $10 move fee does apply).
I have multiple residences in multiple area codes, can they both share one account?
No. Each account is limited to one fixed address only. If you have multiple residences, a new account would be required for each.
I changed my phone number, what should I do?
If you change your phone number please call our office so we can update your account. Once your new number is in our system you can begin making long distance calls from that number. A $10 move/change fee does apply.
Will Worldline expand to more cities?
We are working hard to bring our service to as many cities as we can. Remember to check out website often for more information on expanded coverage areas.
What payment methods do you accept, and how often am I billed?
When you sign up, you can choose to be billed monthly or yearly for your service. We currently accept credit card and pre-authorized debit (PAD).
All of your access numbers are long distance for me...
If all of our access numbers are long distance from your city then unfortunately we do not provide service in your area yet. We are always expanding, so remember to check back often to see if we are in your region yet!
Why do I pay the $10 annual fee?
The $10 annual fee allows Worldline to maintain a high level of service, continue to expand our calling areas, and maintain the network required for the service to operate.
What use is prohibited with my long distance?
The service provider reserves the right to restrict any user and/or phone number from using service if it is determined that the service is being abused or for any reason determined by Worldline.
The following are reasons for restriction and are classified as abuse;
- Business use (unless you are on a Worldline business long distance package)
- telemarketing
- crank calling or prank calling is not permitted
- modem use
- faxing
- autodialing equipment/predictive dialers
This service is for voice only. Please refer to our acceptable use policy for further details.
We hate to say goodbye, but since you aren't in a contract, we only require that you contact us 30 days in advance to provide notification that you'd like to have your account closed. If you are leaving our service area for an extended period of time but would like to resume service at a later date, you may opt to have us suspend your account until you return. By suspending your account during a prolonged absence you won't be required to pay an activation fee to make a new account on your return.
