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Fair Share Policy - ITMP

Learn More About Worldline's Fair Share Policy

Worldline Fair Share Policy strives to provide its customers with a better Internet experience for everyone.

Worldline, like many Internet providers in Canada, may from time to time be required to manage its network so that no application, service or user consumes more than their Fair Share of bandwidth which may impede the use and enjoyment of other users.

Worldline’s Fair Share Policy is set out to improve every user’s online experience. For example, improved performance can be noted with: 'Real-Time' Browser Applications, Email Applications, Instant Messaging (IM), Online Gaming, Internet Radio, Streaming Video from Youtube, Netflix etc., as well, 'client-server' download services like iTunes, Mac Software Updates and Microsoft Windows Updates to name a few.

Worldline is working hard to provide a better Internet experience for all Canadians. Fair Share dynamically modifies policies to balance available bandwidth and resources so valued customers get better Internet service - at all times.

Fair Share automatically responds to the changing network environment and subscriber usage patterns in real-time to ensure customers are always getting the fastest speeds possible. During peak times (4:30 P.M. to 2 A.M. EST.), customers may experience extended download or upload times when using Peer-to-Peer (P2P) file sharing, bulk transfers, operating system updates and application updates. Also, the quality of Real Time Entertainment (Netflix, YouTube, Flash Video, etc.) may be impacted when households are running many videos at the same time. Outside of this period, normal speeds can be expected. End-users may consider running these applications longer to complete their activities. Users may also want to consider using these applications or performing updates during the off-peak periods when there is no scheduled traffic management.

The Fair Share Policy is in place to ensure the best quality of Internet is available to the maximum number of users. Worldline will update this policy as required from time to time.


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