Worldline's Normal Usage Policy will help customers understand the intended and permissible use of its service, and to prevent exploitation, fraud and abuse of unlimited calling plans and features. Unlimited long distance plans are for normal residential or personal, non-commercial use only. This means that only the account holder and/or residential family member may use the plan.

Worldline's residential customers normally use fewer than 2,000 minutes per month, and do not have any unusual usage patterns. Therefore, a customer's aggregate (total) usage may be considered outside of normal residential use if it exceeds 2,000 minutes per month.

Calls to destinations in India, limited to 1,000 minutes per month, are included in the 2,000 minutes per month. This means that once 1,000 minutes of calling to destinations in India has been reached, customers will still be able to continue to call other worldwide destinations for 1,000 minutes.

Worldline reserves the right to revise this Normal Usage Policy at any time. Changes in policy become effective once the policy is posted on the company's website.

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• It is important to note that Digital Home Phone 911 service you have subscribed to has certain limitations relative to Enhanced 911 service that is available on most traditional telephone services.
• Be prepared to confirm your location and call-back number with the operator who answers the 911 call since the operator may not have this information easily available.
• Be aware that the Digital Home Phone 911 service may not be available during a power outage, environmental circumstances and will be unavailable during a broadband Internet outage.
• Make sure that your location information is kept current with your Digital Home Phone service provider since the operator may assume that you are at the last registered address if you are not able to speak during a 911 call.
• Make sure not to hang up until told to do so, and to call back as soon as possible if you get disconnected.
• Lastly you need to ensure that you understand any 911 limitations of your Digital Home Phone service and that you make all other potential users of the service aware of these limitations.

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