Worldline’s Normal Usage Policy will help customers understand the intended and permissible use of its service, and to prevent exploitation, fraud and abuse of unlimited calling plans and features. Unlimited long distance plans are for normal residential or personal, non-commercial use only. This means that only the account holder and/or residential family member may use the plan.
Worldline's residential customers normally use fewer than 2,000 minutes per month, and do not have any unusual usage patterns. Therefore, a customer's aggregate (total) usage may be considered outside of normal residential use if it exceeds 2,000 minutes per month.
Calls to destinations in India, limited to 1,000 minutes per month, are included in the 2,000 minutes per month. This means that once 1,000 minutes of calling to destinations in India has been reached, customers will still be able to continue to call other worldwide destinations for 1,000 minutes.
Worldline reserves the right to revise this Normal Usage Policy at any time. Changes in policy become effective once the policy is posted on the company’s website.
Make long distance calls in Canada, to the USA and over 50 countries:
1. Dial your local access number from your mobile phone or home phone. Program the access number into your mobile phone for future use.
(NOTE: Never dial "1" or "0" before the access number, even if prompted by the automated message of your wireless carrier. Your call will be considered long distance and billed by your carrier. Simply dial the access number of the location you are currently in.)
2. After the greeting listen for the continuous dial tone.
3. Dial the destination number. (Note: mobile phones - do not press SEND again.)
Canada & USA calls:
A. Enter the 10 digit destination number (Area Code + Phone Number)
B. Wait while Worldline connects your call
International calls:
A. Enter 011 + the destination number
B. Wait while Worldline connects your call
(Note: Access Number call minutes made on your mobile phone may count as local minutes by your wireless provider. Please check your wireless plan for details.)
Worldline long distance Call the World Plan offers The Best coverage.
Countries in bold print - call cell and landline.
Albania (only Tirana), Argentina, Australia, Austria, Belgium, Brazil, Canada (excluding Nunavut, Yukon and Northwest Territories), Chile (excluding rural areas), China, Colombia (only Armenia, Barranquilla, Bogota, Bucaramanga, Cartagena, Pereira, Santa Marta), Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Guam, Hong Kong, Hungary, Japan, Indonesia (only Surabaya), Ireland, Israel (excluding Palestine), Italy, Kazakhstan (only Almaty, Astana, Karaganda), Korea South, Luxembourg, Malaysia, Mexico (only Mexico City, Monterey, Guadalajara), Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania (only Romtelecom customers), Russia (only Moscow, St Petersburg), Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey (only Ankara, Istanbul, Izmit, Kayseri), United Kingdom, U.S.A., U.S.A Virgin Islands, U.S.A. Hawaii, Uzbekistan (only Tashkent), Venezuela. (Calls to Alaska not included)
Note: Calls to high cost and/or mobile destinations in certain countries listed above may not be included. Please refer to international Number Checker below to ensure your call is included with the Call the World Plan.
Program your local access number into your mobile phone.
| Ontario | |
| Barrie | (705) 881 1900 |
| Belleville | (613) 689 1900 |
| Brantford | (226) 227 1900 |
| Brockville | (613) 499 1295 |
| Chatham | (226) 996 1900 |
| Collingwood | (705) 532 1900 |
| Guelph | (226) 706 1900 |
| Hamilton/Burlington | (905) 481 4485 |
| Kingston | (613) 817 1900 |
| Kitchener/Waterloo | (519) 489 4458 |
| London | (519) 488 4300 |
| Newmarket | (289) 366 0295 |
| North Bay | (705) 707 1900 |
| Oshawa | (289) 634 0295 |
| Ottawa | (613) 482 4012 |
| Sarnia | (226) 776 1900 |
| Sudbury | (705) 885 1900 |
| St Catharines/Niagara Falls | (289) 438 1295 |
| Toronto & GTA | (416) 848 4401 |
| Windsor | (226) 946 0295 |
| Quebec | |
| Montreal | (514) 448 9048 |
| Quebec City | (418) 948 3248 |
| Western Canada | |
| Banff | (587) 883 1900 |
| Calgary | (403) 770 6026 |
| Edmonton | (780) 669 4563 |
| Vancouver | (604) 484 8058 |
| Winnipeg | (204) 480 4899 |
| Eastern Canada | |
| Halifax | (902) 482 7233 |
* This service is for residential use only.
Please read the Normal Use Policy and Terms & Conditions.
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