If You Can Manage Your Finances, Could You Manage Ours?

5-how-to-finances1Worldline is one of the fastest growing residential telecom services in Canada and to keep our current and future customers happy, (and all of us who work here sane), we’re adding to our staff. If you have a handle on finances, and are looking for a job with one of the up and comers in Canada, and enjoy working in a fun, casual environment (we may be getting a slide!), you are invited to apply for:

FINANCE MANAGER

The Role

The Finance Manager will have the opportunity to manage the accounting and administration functions of the wholesale and residential division. Monthly, quarterly and annual functions are very timeline driven and require accuracy while remaining true to accounting guidelines. This position offers you an excellent and challenging opportunity to gain experience in regards to telecommunications and all that it entails, from acquisition integration to automation and streamlining of processes.

Responsibilities:

  • In charge of developing and implementing accounting policies and procedures related to wholesale and residential services
  • Identify and resolve accounting issues
  • Coach and mentor two direct reports in accounts receivable and collections
  • Responsible for recruiting, training and team management for accounting staff
  • Revenue recording for residential entities, including deferred revenue
  • Monthly working paper preparation for Residential and Wholesale entities
  • Wholesale invoice/credit batch review and posting
  • Liaise with various departments within the organization to help facilitate a collaborative work environment
  • Coordinate special projects that arise that involve residential customers
  • Proactively develop key financial analysis and insights to help enable the company meet its quarterly and annual targets, and strategic objectives
  •  Understand and communicate financial results and trends to business management, and recommend appropriate course of action when results differ from plan
  •  Play a key role in all aspects of monthly, quarterly and annual closes

Qualifications:

  • Bachelors degree in related field
  • Working towards CGA, or other designation preferred
  • 3-5 of years previous relative experience
  • Knowledge of sophisticated ERP systems
  • Microsoft Dynamics GP experience an asset
  • Experience managing others as part of a team
  • Telecommunications’ industry knowledge is highly recommended

Our Company

We are one of Canada’s fastest growing telecommunications companies and one of Waterloo Region’s emerging start-up success stories! Our rapid success has been leveraged by a marriage of established legacy systems with emerging internet protocol based technologies. This success has translated into growth and many new career opportunities and therefore we are looking for talented people to join our team!

We offer a high energy, professional yet casual work environment with the opportunity to make a difference every day. It’s an environment where everyone’s contribution is valued and rewarded. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for people who are creative and passionate about their work. Successful employees have an entrepreneurial spirit and a passion for technology. If we are describing you, then consider becoming a part of the Fibernetics team!

To apply please submit your resume to careers@fibernetics.ca

We’re Hiring, and this one is BIG: Director, Network Operations

Fibernetics_CLEC_NetworkDid you know that the network that all the traffic generated by Worldline, our residential division, NEWT, our business services division, our wholesale division and Fongo, our mobile partner, makes us one of the biggest in the country?

No? We’re currently crunching the numbers and the early wagering has the Fibernetics CLEC network, with all its points of presence spread across the country, somewhere around fifth biggest in Canada, and Canada, if you didn’t know, is HUGE!

Over the next few weeks we’ll find out for sure, but  fifth? Just behind the Big Three (and another company sort of like us out west)? Wow!

Overseeing a massive network like that is a big job and our CTO, Francisco Dominguez is looking for some help to do just that. What he’s looking for is a:

Director, Network Operations

The Director, Network Operations is responsible for defining, creating and managing the Network Operations Department.  This position reports to the Chief Technology Officer of the Company.  The scope of the responsibility of the Director, Network Operations shall include, but not necessarily be limited to:

Network Operations Centre: Develop and run systems and processes that ensure that the Fibernetics/Worldline/295/FPL network is consistently monitored.

Fault Management: Develop and manage systems and processes to ensure that faults are identified, resolved and reported upon. Develop standards for MMTR and other Fault Management metrics. Develop and maintain escalation procedures for network troubles.

Security Management: Develop and manage systems and processes to ensure that Network Incursions are identified, resolved and reported upon. Provideinput on ensuring incursions do not reoccur.

Site Operations: Develop and manage systems and processes to Install & Maintain equipment at the Fibernetics/Worldline/295/FPL Network Sites. Ensure sites themselves are maintained in a professional manner.

System Administration: Develop and manage systems and processes to administer all of the Fibernetics/Worldline/295/FPL server systems, including all OSS/BSS/NMS/EMS administrative and Service Platform Systems. Other duties and special projects as assigned.

Essential Knowledge and Skills:

  • 4-7+ years of Network Operations, Server Operations or Network Management in a Carrier Environment.
  • 3+ years managing a team.
  • Preferred Education: University Degree or College diploma in System Administration, Computer Science or Engineering.
  • Experience with carrier network management.
  • Excellent computer skills with working knowledge of MAC (iOS) and/or PC (Windows).
  • Working knowledge of MS Office, including Word, Excel, PowerPoint, & Access.
  • Working knowledge of MS Project, or comparable project management software.
  • Self-motivated and results oriented.
  • Able to work independently.
  • Excels with ambiguous situations as an opportunity to show leadership.
  • Strong team player with the ability to persuade, influence and negotiate partnerships with internal and external customers.
  • Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation).
  • Ability to overcome resistance, solve problems, and meet demanding time constraints.
  • Ability to conduct and manage multiple projects and priorities.

Our Company

fiberneticsCLEC_LogoWe are one of Canada’s fastest growing telecommunications companies and one of Waterloo Region’s emerging start-up success stories! Our rapid success has been leveraged by a marriage of established legacy systems with emerging internet protocol based technologies. This success has translated into growth and many new career opportunities and therefore we are looking for talented people to join our team!

We offer a high energy, professional yet casual work environment with the opportunity to make a difference every day. It’s an environment where everyone’s contribution is valued and rewarded. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for people who are creative and passionate about their work. Successful employees have an entrepreneurial spirit and a passion for technology. If we are describing you, then consider becoming a part of the Fibernetics team!

To Apply please forward your resume and cover letter to:

careers@fibernetics.ca

Startup Weekend Gets the Entrepreneurs out of the Garage

Apple's First Home

Apple’s First Home

Garages. That’s once place where they tended to happen. Google, Apple, Intel… they all started up in a garage. Or a basement, like in the case of Fibernetics.

Every successful business had to start someplace, and in the past the one thing in common they all seemed to share were the places were dark, dank and dirty. But above all cheap.

When a company is in startup mode, the last thing they want to spend money on is a slick looking lobby and executive suite. All money goes to development and marketing, and those “nice things” hopefully come later. Today, starting up a business has changed for the better. The garage is out, and business incubators are in, and in the tech triangle, the No.1 hatcher of small businesses is the Communitech Hub.

Next weekend (April 4-6) Communitech is holding its Startup Weekend – Waterloo Region Community Edition – for the next generation out to change the world. The focus is on creating companies that —in some way, shape or form— enhance community life.

They’ll have lots of help. The key to their success is access to those who have been there before. Entrepreneurs who have successfully transformed their vision of a successful service or product into reality. These are the mentors, and this extraordinary group includes Fibernetics Co-Founder John Stix:

John Stix

Co-Founder John Stix

“Being apart of Start up weekend is more than a chance for me to give back, it’s also a chance for me to be immersed in the total entrepreneurial experience which I love.  Such great young minds show up every year and I come out of it inspired myself.”

“I intend to broaden my mentoring because this is where positive change can really happen, not only for the motivated entrepreneur but the community at large.  I can say that Fibernetics at one point only existed on a bar napkin and now we employ over 200 great team members.”

All Startup Weekend events follow the same basic model: anyone is welcome to pitch their startup idea and receive feedback from their peers. Teams organically form around the top ideas (as determined by popular vote) and then it’s a 54 hour frenzy of business model creation, coding, designing, and market validation.

The weekends culminate with presentations in front of local entrepreneurial leaders with another opportunity for critical feedback. Whether entrepreneurs found companies, find a cofounder, meet someone new, or learn a skill far outside their usual 9-to-5, everyone is guaranteed to leave the event better prepared to navigate the chaotic but fun world of startups.

If you want to work with business leaders like John, and put yourself in the shoes of an entrepreneur, register HERE.

What is an MVNO – and why should you care?

Worldline_iPhoneMichael Geist published an important post on his blog yesterday, focusing on what is behind the recent price increases the wireless carriers dropped on Canadians without the benefit of an explanation or even a press release.

Geist’s opinion?

“The carriers increased prices because they can.”

Money quote:

Indeed, this is precisely what the Competition Bureau of Canada concluded could and would happen in its analysis of the wireless environment in Canada.  In its  January 29, 2014 submission to the CRTC, it stated:

In the Bureau’s view, mobile wireless markets in Canada are characterized by high concentration and very high barriers to entry and expansion. Furthermore, Canadian mobile wireless markets are characterized by other factors that, when combined with high concentration and very high barriers to entry and expansion, create a risk of coordinated interaction in these markets. Given these factors, the Bureau’s view is that incumbent service providers have market power in Canadian retail mobile wireless markets.

And what is market power? As the Bureau notes, “market power is the ability of a firm or firms to profitably maintain prices above competitive levels (or similarly restrict non-price dimensions of competition) for a significant period of time.”

Where ISPs like Worldline helped slow down the runaway pricing for home phone and Internet, (although they still charge a ton more), the Big Three don’t have any real competition when it comes to wireless so the only thing that is reigning them in is, “what is the maximum we get away with without starting another revolt?”

With the wireless marketplace seemingly set as is for the next few years, there is another way to generate more competition, and one that is being actively lobbied for by companies like Worldline.

It’s something called a Regulated Mobile Virtual Network Operator market. MVNOs typically do not own spectrum or wireless network infrastructure. Instead, they purchase network access at wholesale rates from existing operators and offer it to consumers with their own retail pricing.

By setting wholesale price, the government could use regulation to create a new batch of MVNO competitors in Canada.

TingTing mobile is having some success as an MVNO operating in the States and they are also looking to open up shop here in Canada. In fact they’d love to as they are a Canadian company – however one that’s not allowed to operate here due to outdated regulations.

Elliott Noss from Ting wrote:

If the government took the resources they are spending on television ads telling us about how they want fairness in the mobile phone market and spent it on effectively executing a mandated wholesale regime, then Canadians would have real change. In places where this has been executed well, like the UK or Israel, users have immediately enjoyed lower prices and higher levels of service.

Sounds like a good idea, and then, when all the Worldline customers who are begging us to provide wireless service call, instead of saying to them, “We’d love to, but we can’t.”, we’d get to say, “Sure, what do you need?”

Another Worldline Review

WLRLast July, I posted A Worldline Review on this blog. Frankly, it was in response to a negative review that was posted online about us that we considered unfair. The basic point of the post was, for every negative review, we receive a ton more positive, yet it’s only ones trashing us that draw traffic. The old squeaky wheel thing.

Since then that particular post gets read a bunch of times every day from folks looking for a Worldline review.

And it still receives comments all the time. Like this morning for a fella named George:

You say 72% of viewers believe what they read?

I think in your case the viewers maybe right as for every good review I read there is at least 10 bad ones?

I have found over the past 10 yrs. online reviews I have scouted have been 90% accurate & for this reason will not pursue your company for our business!

Negative reviews are simply going to happen. Google “iPhone sucks” and you’re get 69-million responses. What we know is, if a company is not listening to its negative reviews, they’re shooting themselves in your foot.

Here’s my response to George:

Hey there George, thanks for the feedback. This Worldline Review column was posted almost 8 months ago, yet it still is read a bunch of times every single day by Canadians looking for an alternative to ISP’s like Bell or Rogers. That’s very cool because it’s proving that more and more Canadians are finally coming to the realization that they don’t have to take it anymore and are looking for alternatives – like Worldline.

That said, you can trust me on this one, we pay attention to all our reviews a lot closer that you do. Although your numbers are off, (our positive reviews far outnumber the negative ones), we actually appreciate our negative reviews.

Why? Not because we’re masochists, it’s because we learn from them. The feedback from our customers, especially the ones that are having issues, provides us with the information we need to make Worldline better, to improve our processes and as a result, provide better service to our customers.

That’s what we’re all about. Providing the best possible service we can, and we’re very proud of what we do, (and if I do say so myself, justifiably so).

There are a handful of negative reviews that stand out – some do for years  – however for a bunch of those cases, their anger was caused because we cut off their service. No need to get into the “why,” but they ranted and that’s just a part of doing business.

There are a number out there however that were completely justified. Those people had legitimate service complaints because we were letting them down in some way. Here’s the thing though George; we most likely fixed what was wrong when they posted their complaint and they are still with us (our churn rate is the best in the industry), or we were unable to provide them the service they were looking for because, well, we simply couldn’t.

It’s unfortunate when that happens, but, for example 99.9% of our Internet service tickets are due to legacy infrastructure issues, meaning some folks live in places where getting broadband Internet is a dodgy prospect at best and regardless of who their provider is, their service would still be, by most standards, sub-par.

(There’s good news for those people, the federal budget just allocated billions to broadband infrastructure so those cases will become rarer and rarer in the future.)

George, Worldline is growing at an almost exponential rate, and the reason for almost half of that amazing expansion is due to our existing customers referring their friends and family to us.

Ask yourself, would you refer a friend or a family member to a service that sucks?

Those are the reviews we treasure, and rely on most.

All that said, of course no company is perfect. We still screw up from time to time. How we’re trying to be different is, we’re dedicating ourselves to be the most customer-focused ISP in the country, period.

We are on a mission and that is to be the choice for Canadians for their telecom needs not just because we have Unlimited Internet and Long Distance at a fair price; but because we are single best company in the country to work with. We want them to ask themselves, “why would I be with anyone else?”

This “why” is what we’re all about in 2014.

George, if you have any questions, please give our customer service people a shout. They’ll be happy to hook you up with the Worldline service that best fits your needs, and we’ll do our very best to be the best Internet and home phone service provider you’ve ever had.