It’s a whole new world: Celebrate National IT Day

National IT or System Admins Day is today, and to celebrate their contribution to the new world in which we all live, all they’re asking for is a hug. Check out some of our IT folks over at the NEWT blog, where we ask, Have you Hugged a Nerd Today?


I’m In… to espresso. Worldline’s culture campaign strikes again


The latest addition to Fibernetics, Worldline’s parent company, is our brand new coffee, tea and espresso bar. We’ve always offered free coffee, but now we’ve bumped it up a notch adding in dozens of gourmet teas, espresso, cappuccino, and something called frothy foam, which sounds gross, but it’s delicious!

The Fibernetics Café is just the latest addition to the “I’m in!” campaign to ensure that all our employees are enjoying their work environment as much as possible. And as a result, they are pretty much buzzed out of their minds on caffeine which makes them work like maniacs for our customers.

So, bonus!

Stay tuned for more on the “I’m in!” campaign, and for other rather huge announcements about Fibernetics and it’s group of companies. We’re all pretty jazzed up about it, and its not just the caffeine talking.


Netflix, Gaming, Unlimited Internet and Worldline

netflixThe numbers are in and once again Netflix is changing the way Canadians get their entertainment Just under one third (32%) of English speaking Canadians are subscribers to the streaming video service, up a staggering 25% from just one year ago.

Media Technology Monitor (MTM) issued their latest 2014 survey last week here’s some of the highlights:

Netflix is also being used primarily to access TV content, with users spending just over half of their time watching TV content via the service. More than 80% of its subscribers (88%) access its content in a typical week.

Subscribers watch it, on average, more than 6 hours a week.

Nearly two thirds of Netflix users have had their subscription for more than a year, with 32% of users saying they have subscribed to the service for more than two years. The service also tends to encourage binge viewing, with 69% of subscribers indicating that they have watched three or more episodes of a TV show in a single sitting.

So – that’s a lot of viewing. And a LOT of bandwidth. Here’s some numbers on that. An Internet connection running at 5 Mbps will use 2.8 GB of data an hour according to Netflix. So the average Canadian, before doing anything else online, burns through 67 GB of data a month, which is way above what the Big Three cap their data at for their average plans. That means that Netflix, which is changing the way Canadians digest their video entertainment, is costing them a lot more that the low regular monthly fee they are charged. Unless, of course, they have Unlimited High Speed Internet.

TheLastOfUsThen, what happens if those folks have kids? Netflix is a huge bandwidth user. Games? Multiply that by a bunch. Today’s video games aren’t just an hour or two in length. They typically vary from dozens and sometimes hundreds of hours.

The Last of Us was a huge zombie thriller gaming hit from 2013. When in game mode, it’s main story takes about 15 hours to complete, meaning the average player would use 35 to 40 GB out of their monthly cap. For just that one game.

Unlimited Internet from Worldline isn’t just a great way to save on your monthly Internet bills. It’s also a great way to avoid those dreaded data cap monthly surprises that Canadians have had to suffer through for too many years.

And here’s the thing. It’s only going to get worse. The more our society is being driven forward by the Internet, through both entertainment and work, our data costs are going to continue to increase.

Most Canadians don’t know that have an option, but they really should.

Working for Happiness Runs in the Family

John Stix CHO

John Stix  – CHO

John Stix, Worldline’s co-founder, has been the company’s Chief Marketing Officer (CMO) since the beginning. However in 2014 he’s taken on another role, Chief Happiness Officer (CHO).

Introducing the “I’m In” culture initiative last month, John is working everyday on improving the overall engagement level in the company. Increased engagement for Worldline employees means tapping into, supporting and encouraging their collective attention, energy and accountability.

Doing so is vitally important because they are the people who actually create the experience customers have with Worldline. That’s what it’s all about. Providing the best service we possible can for our customers, ensuring that they stay with us. It’s just good business.

His methods are very simple: He’s increasing engagement by making sure his employees are happy: happy with the company direction, happy with their supervisors, happy in their jobs, happy with their co-workers and happy with their working environment. It’s something he’s passionate about, and if you knew him, you’d see it’s something he was born to do – literally. It turns out it’s a family thing.

Laura_StixHis cousin, Dr. Laura Stix, is, according to her new website “an inspiring leader and progressive Naturopathic Doctor, passionate about helping others achieve lifelong optimal health & happiness.”

Patient-centered care is central to her practice, and she works in partnership with her patients to achieve their optimal health, vitality and happiness. She has a general family practice, with special interest in chronic diseases including pain conditions, diabetes, arthritis and gastrointestinal problems, as well as sleep disturbances, mental health, weight loss, sports performance and musculoskeletal injuries.

Everyone at Worldline is lucky have John working hard everyday to make their work experience as positive as possible. Dr. Stix’s patients probably feel the same way.


Worldline Customer Service: Be Like Mike

interview pic 1

We posted a story on our MP, Gary Goodyear, dropping by the office on Monday to talk about a jobs program we’re involved in. We posted the above picture from Gary’s meeting with our HR lead Amanda Little and with one of our co-founders, Mike Brown on Facebook and it resulted in this comment:

Worldline Facebook

That, in just a few sentences, is what Mike Brown is all about. Mike chatted with a Harold nearly a decade ago, Harold became a customer, and he still remembers how Mike treated him when he was first interested in Worldline – and has stayed with us ever since.

Over the past ten years Mike, along with our CEO Jody Schnarr and CMO John Stix, have transitioned the company from its start-up roots to a full service customer focused organization servicing hundreds of thousands of Canadians.

Yet the idea of putting the customer first remains with the company, because that’s just how Mike rolls. Currently he’s VP of Marketing for NEWT, our business services division, but everyone who is customer facing in the company tries to go that extra mile.

We all try to be like Mike. (Just with better hair)