Recently we asked a number of people at Worldline if they could spell out what they do in their daily working lives to make our customer’s experience with us just a little bit better. One of the more interesting pieces we received came for Leigh Sabourin, our purchasing and logistics manager.
She and her team are responsible for all the equipment that both Worldline, and NEWT, our business services division, provide to customers. That makes her the pointy end of the spear for us when it comes to ensuring our customers are getting what they are paying for, and as she puts it:
We want you to forget about what we do!
Our goal is for customers to plug in their new hardware and forget about it! Customer peace of mind is what we bring, the ability to plug your gear in and not think of it again. Reliability . Consistency.
Each piece of hardware is personally handled by one of our staff.
Modems are individually configured, tested and prepared for FedEx shipping to our customers.
Phones are provisioned, registered and carefully packaged for delivery to their new homes. Part of how we can keep customer costs low is by offering high quality refurbished equipment. Hardware goes through vigorous testing prior to being approved for deployment on Fibernetics diverse network. We offer refurbished equipment to all channels of Fibernetics business, to the delight of our customers and their bank accounts.
We strive daily to hit tight target timelines and support all of Fibernetics customers by providing them a quality product they can count on.
And forget about.
It’s an interesting take, and a valid one. Having a consistent, reliable nuisance free product delivered to our customers is the ideal for a service provider. The greatest customer experience that Worldline could possibly provide would be essentially having our customers forget about us. Except on invoice day of course