Marlen Garcia: Worldline Level 3′s Superhero Award

Last month, the Worldline Level 3 Support Team introduced their Super Hero Service award. The inaugural winner was Danny Castillo for providing outstanding technical support with our Worldline customers.

Now it’s time to introduce you to the second winner of the Level 3 Super Hero Award:

Marlen Garcia

Marlen Garcia

From the Level 3 Team:

Here at Worldline, we are constantly improving the level of our service and optimizing our customer interactions.

If we were not improving, we wouldn’t be trying to improve our customer’s experience with us. One of the things we look at is how our customer service representatives are working to make any call a customer makes to us a positive experience.

At Worldline we are committed to having the industry’s best costumer experience and are very proud of how our customer service team and how thay are handling our explosive growth and the direction we are going in. Today, we would like to recognize one of our wonderful colleagues.

We would like to introduce you all to Marlen Garcia. Marlen works in our contact center and covers a wide array of questions, technical issues you may be having, and welcomes any and all questions you may have.

Marlen Garcia – Worldline Level 3 Super hero Award Winner

Marlen is relatively new to our company, but has the telecom knowledge of a veteran. Constantly trying to break bottle necks and get everything done on a first call basis, Marlen is VERY good at what she does in large part because she is always striving to learn and improve her on the job performance.

Always friendly, Marlen takes the  responsibility for her work and actions very seriously, while maintaining a positive attitude and bringing happiness by being awesome. Being awesome is actually part of the job description for anyone who works at the Fibernetics Contact center.

Her teamwork and belief of “Just do it and find the solution” makes us very grateful to have her on our team now and in the future.

Marlen’s someone who not only says our Company mantra, but she also walks the walk and means it when she says “I’m in”

From all of us here at Worldline, thanks for all you do Marlen, and congratulations:

Marlen Garcia

The Record: What it’s Like to Work at Worldline

The Waterloo regions newspaper or record, aptly named, The Record, were in our Cambridge head office all last week, interviewing company president John Stix who was talking about how Fibernetics, Worldline’s parent company, is focusing on employee happiness to drive company success. (Pssst… it’s working)


The Record: Fibernetics focuses on fun to restore workplace passion

John Stix and Jody Schnarr walk through the offices of the telecommunications company they founded 10 years ago, handing out cold glasses of Guinness after leading a rumba line during a barbecue lunch.

Every Friday, there is a celebration in the Fibernetics head office in Cambridge. A few times each week, Stix picks up baked goods on his way to the office and hands out the treats.

About four months ago, the growing provider of telephone and internet services embraced new core values that stress happiness, empathy, wellness, closer connections among employees, innovation, and the support and nurturing of its employees’ passions.

“A job gets you in the car in the morning, but passion gets you bouncing out of bed,” says Stix, president of the 250-employee firm.

Read the whole thing on the Record Website