Worldline’s July L3 Support Team Superhero: Rossy Gonzalez

If you keep up with our blog, you’ll know a little bit about our Level 3 Tech Support Team here at Worldline (see the tech-gurus in all their glory). They’re a group of dedicated specialists working in our breathtaking Cambridge, Ontario headquarters. These amazing technological masters work closely with our Customer Support Team at our parent company, Fibernetics‘ call centre. They both share one goal – to provide Worldline customers the best care and service in the industry, period.


Earlier this year, our Level 3 Support Team initiated an amazing program called the “Level 3 Superhero Award” – an award to recognize outstanding contributions from the Customer Support Team at Fibernetics. Today, we are announcing our July award winner – someone who has exceeded expectations tremendously.

We would like to introduce you to Rossy Gonzalez. She works in our contact centre and helps our customers with her superior technical support. She is always willing to give a helping hand to her coworkers, and is a tech guru at heart. Rossy has been with us a year where she has grown to become a key member of our supervisory team. She has shown a great attitude with every customer; no matter how difficult it is. She has also shown that she can adapt to any situation and help get the job done; no matter what it takes. She is a great asset to our team. Rossy is someone who doesn’t just say our Company mantra, “I’m in!“, she means it.

We want to take the time to congratulate Rossy for winning our July Level 3 Superhero Award and to thank her for all she has done for Fibernetics!

Tips From Level 3 Tech: Your Guide To A Maximum Internet Experience

The Masters, the Gurus, the Yoda’s of tech-tips. These, young grasshoppers, are Worldline’s Level 3 Tech Supports. And we’ve stepped into the brains of these technological conquerors to provide you with the best tips to maximize your Internet experience. So grab a cup of coffee, get cozy and start reading! (Lightsaber: optional).


Meet Chris.

Favourite Movie: Dogma

Favourite Music: Any.

His Tech-Tip: For the best possible DSL connection quality you should try and use the short phone cable from the wall to the modem. Doing this will ensure the best possible connection. Longer phone cables can introduce noise on the line and also can cause a degradation of the signal to the modem. Generally a 4 – 6ft phone cable is the best to use. If you need to use a longer phone cable it is worth the extra expense of buying a cable of good quality versus the cheap cables found in many discount stores.


neilMeet Neil.

Favourite Movie: Snatch and Pulp Fiction.

Favourite Music: Old School Rap…and Metallica.

His Tech-Tip: Worldline home phone comes with built in voice mail, so you no longer need to use a standalone answering machine. To prevent conflict between our voice mail system and a standalone answering machine. You could turn off the standalone and use our voice mail. To access worldline voice mail, dial *98 (enter pin code if you have one). Refer to voice mail article under support and faqs.



Meet Samih. 

Favourite Movie: The Dark Knight.

Favourite Music: R&B and Hip-Hop.

His Tech-Tip: Wireless connections work on frequency bands called channels. If you find your WiFi connection is slow or drops out could be that the channel you are using is also being used by your neighbour’s wireless router and causing interference which means web pages will take longer to load and videos might buffer when streaming,  if you switch to a less crowded channel, or one currently not used by any other networks, your signal should improve. You can use a WIFI Analyzer app to find out what channel you and your neighbours are using. Changing wireless channels on a modem will often resolve speed issues.



Meet Harris.

Favourite Movie: Gladiator.

Favourite Music: Rock.

His Tech-Tip: Internet modems are built to stay powered on for very long and extended periods of time. However just like any electronic device you don’t want to leave an electronic device ON forever. It’s always good to completely turn OFF your modem once in a while, let it rest a little and power it back ON. Doing a simple restart of your Modem can actually resolve a lot of small anomalies such as slow WIFI, minor intermittent/disconnection issues, wireless connectivity to multiple devices & packet loss.

We hope we have upgraded your tech knowledge from Tech Youngling to Tech Master with these helpful tips provided by our Worldline Tech-Gurus.

Worldline’s New Bundle a “Game Changer.”


Worldline’s new Internet & Home Phone Bundle a “Game Changer.”
Unlimited Internet Plus Unlimited Canadian and U.S. Long Distance Calling

CAMBRIDGE, ONTARIO–(08/07/15)- Worldline, Canada’s Super Hero Internet and Phone Company, is happy to introduce its new and improved Unlimited Internet & Digital Home Phone Bundle. Already a revolutionary offering in the Canadian marketplace, with high-speed Unlimited Internet combined with unlimited Canadian long distance for their fully featured digital home phone, now with added Unlimited U.S. calling as well. An unprecedented offering in the Canadian marketplace, the new Worldline Bundle was introduced on the fully revamped, full featured website, complete with a new webmail client.

Worldline’s Unlimited High-Speed Internet and Digital Phone Bundle starts at only $49.95/month.

John Stix, Worldline President said, “This is a game changer. Never before have Canadians had access to Unlimited Internet combined with unlimited calling across both Canada and the United States. This aligns with our core values of providing the best value possible for our customers.”

Worldline’s Unlimited High-Speed Internet and Digital Phone Bundle

On the new website, Vice President, Creative Mike Young said, “We listened to our customers and this is the result; a fully responsive, cross-platform website with a new knowledge base and email upgrade. For our new customers, they will be able to see what services we can provide them, fast! And with our Super quick installations, they’ll start saving hundreds on their Telco bills faster than ever.”

For current Worldline customers, the new website means much easier navigation, and better tools like the new and enhanced Knowledge Base and Webmail e-mail interface. For future Worldline customers, they can perform a service check quicker than ever before and customize their order to ensure they are receiving the precise service to fit their needs.

Check out the all-new

About Worldline:
Worldline, the residential division of Fibernetics, provides high-quality telecom products and services in the most cost-effective way possible. Worldline’s Unlimited High-Speed DSL and Cable Internet, Home Phone, Long Distance packages and Bundle plans are specifically designed for hard working Canadians. As one of the fastest growing telecommunications companies in the country, Worldline is all about providing unlimited flat rate services with no mandatory contracts. Website: Twitter: @worldlinecanada

About Fibernetics:
Headquartered in Cambridge, Ontario, Fibernetics goes “Beyond Telecom” by providing superior products and services at the fairest prices to the Canadian market place with a singular focus on customer service in everything they do. Selected as a regional finalist in the Canada’s Best Managed Companies program for 2014, Fibernetics has its own national infrastructure that delivers a full range of voice and data services for residential customers through Worldline and for business clients with the NEWT Business Phone System and Business Internet. Website: Twitter: @fibernetics

Media Inquiries:

John Stix – President
Worldline – Part of Fibernetics Corporation

Welcome to the NEW

Over the past while, we’ve been reaching out to our fabulous customers, asking for their input on what they would like to see at a new, and today you can see the results. The brand new website has gone live.

For current Worldline customers, we’ve improved the navigation, and have provided better tools like a new and enhanced Knowledge Base and Webmail e-mail interface. new webmail features:

  • Customizable Spell Check
  • Full support for MIME and HTML messages
  • Find as you type address book integration
  • Richtext/HTML message composing
  • Import/export functions
  • Full-featured address book
  • Email signatures
  • And more!

For future Worldline customers, they can now perform a service check quicker than ever before and customize their order to ensure they are receiving the precise service to fit their needs.

Over the course of the next months we’ll be unveiling even more new features, improvements and upgrades. It took a lot of work, a LOT of work, but the new website is up and running and we love it! Hope you do too.