If you keep up with our blog, you’ll know a little bit about our Level 3 Tech Support Team here at Worldline (see the tech-gurus in all their glory). They’re a group of dedicated specialists working in our breathtaking Cambridge, Ontario headquarters. These amazing technological masters work closely with our Customer Support Team at our parent company, Fibernetics‘ call centre. They both share one goal – to provide Worldline customers the best care and service in the industry, period.
Earlier this year, our Level 3 Support Team initiated an amazing program called the “Level 3 Superhero Award” – an award to recognize outstanding contributions from the Customer Support Team at Fibernetics. Today, we are announcing our July award winner – someone who has exceeded expectations tremendously.
We would like to introduce you to Rossy Gonzalez. She works in our contact centre and helps our customers with her superior technical support. She is always willing to give a helping hand to her coworkers, and is a tech guru at heart. Rossy has been with us a year where she has grown to become a key member of our supervisory team. She has shown a great attitude with every customer; no matter how difficult it is. She has also shown that she can adapt to any situation and help get the job done; no matter what it takes. She is a great asset to our team. Rossy is someone who doesn’t just say our Company mantra, “I’m in!“, she means it.
We want to take the time to congratulate Rossy for winning our July Level 3 Superhero Award and to thank her for all she has done for Fibernetics!