The History of Internet Day

The Internet is one of the most important inventions of the modern age.

As an Internet Service Provider, we’ve heard it all – the world wide web, the information highway, cyberspace – but no matter what you call it, the Internet has revolutionized the way we receive information and communicate. October 29 is Internet Day, which is a day to reflect on the impact the Internet has had on society and innovation.

The History of Internet Day

Internet DayOn October 29, 1969, the first message was sent via the web. Internet Day is commonly celebrated to commemorate this momentous day in the history of telecommunications and technology. It’s hard to believe that the first internet transmission was sent just months after Neil Armstrong landed on the moon. Nowadays, people can video conference, send instant messages and exchange information at incredible rates through the Internet.

The invention of Virtual Reality has enhanced the way we view the world, seamlessly combining the Internet with the world around us. Yes, we have certainly come a long way since that day in 1969.

To appreciate how far the world wide web has come, visit the first web page address (yes, it’s still online).

Why We Love the Internet

The Internet of ThingsMany technologies promised to connect the world, but none of them have succeeded with such scale and speed as the Internet. Nearly 50 years ago, a message that would have taken weeks to receive can now be communicated in seconds.

The Internet brings with it an explosion of data and communications benefits, along with security and privacy concerns. But there are many reasons why we love the Internet. For example, the Internet can help teens research and discuss difficult health topics, can help senior citizens stay mentally active, and social media helps people stay connected over vast distances.

Despite the scrutiny surrounding Internet addiction and screen time, the Internet has become an essential part of our daily lives. Worldline is proud to be able to provide Unlimited High-Speed DSL and Cable Internet Services to Canadians every day.

Worldline Customer Care

Call Centre

No one wants to feel like they’re going into battle every time they have to call their internet service provider.

Being an internet provider goes above and beyond just offering internet service for our customers; we also have a responsibility to our customers and help them when needed with their internet service. We strive to provide Canadians with the best possible customer service, as well as the best Internet and Phone services at a fair price.

A recent article from CBC News looked into telecom call centre workers being reprimanded for reducing plans and offering credits to customers. It took a gruesome look into certain sales practices, as a handful of call centre employees for Rogers, Fido, and Bell spoke out. The CRTC is now preparing to hold a public hearing on the sales practices in the telecommunications industry, which is set to begin Oct. 22.

With more reports coming out about ‘aggressive’ telecom practices, we’re taking this opportunity to emphasize our commitment to customer satisfaction, and our agents who will always offer the best possible prices to consumers.

Beyond Telecom

Worldline has created a company culture centred around “delivering happiness and connections every day,” and we live by that promise when it comes to customer care.

“Our agents come in every day with the anticipation of providing exceptional customer service,” replied Peter Cross, the VP of the Fibernetics Call Centre. “There are no incentives and no penalties for discounting or cancelling customer plans. We encourage our agents to harness their empathy skills rather than coercion tactics, so we can keep all of our customers happy and satisfied.”

Worldline agents will never avoid having to reduce a customer’s plan but instead will embrace the needs of our customers and ensure that they are receiving reliable service. We value all of our Worldline customers and are dedicated to providing them with the best care and service in the industry.

Our Pledge to Canadians

We pledge to save our customers from being overcharged for their Home Phone, Long Distance and Internet services. Worldline is on the side of those who want great service at the best price.

We’ve always put the customer’s needs first, and that’s why we:

  • Don’t need to lock our customers into a contract; we earn their business every single day.
  • Offer unlimited Internet, with no extra charges or caps on bandwidth
  • Offer exceptional service at a low cost
  • Have a contact centre committed to helping our customers

We want to take this opportunity to thank our customers for helping us grow. Because we execute on our pledge, beliefs and values on a regular basis, word of mouth is our largest source for new customers.

To learn more about Worldline, please visit worldline.ca. We look forward to earning and keeping your business!

Young People & Mental Health in a Changing World

Every year on October 10th, The World Health Organization (WHO) joins in celebrating World Mental Health Day.

World Mental Health Day celebrates the initiative of the World Federation of Mental Health which helps raise awareness for mental health issues. The 2018 World Mental Health Day campaign focuses on Young People and Mental Health in a Changing World.

The expanding use of online technologies brings additional pressures to today’s youth and young adults, as connectivity to virtual networks is growing. As young people spend most of their day on the internet – experiencing cyber crimes, cyberbullying, and playing violent video games – suicide and substance abuse numbers are steadily rising. In addition to that, young adults are at the age when serious mental illnesses can occur. Unfortunately, youth and young adults are taught little to nothing about mental illness and wellbeing.

We want to bring attention to the issues our youth and young adults are facing in the world today and begin the conversation around what they need to grow up healthy, happy and resilient. Here are five online resources and apps to help youth and young adults navigate through their daily lives.

mindyourmind

mindyourmindmindyourmind exists in the space where mental health, wellness, engagement and technology meet. This online resource works with community partners and young people aged 14 to 29 to co-create interactive tools and innovative resources to build capacity and resilience.

Kids Help Phone

Kids Help LineKids Help Phone provides toll-free, 24/7, bilingual, anonymous, confidential phone and web counselling to those under 20 years old. The website has educational information on topics such as bullying, dating, emotional health, family, friendship, sexual orientation and more. There are separate sections for kids and teens.

TeenMentalHealth.Org

logo-for-webThis website has evidence-based resources (downloadable publications, videos, clinical tools, etc.) on a variety of mental health issues such as mental disorders, sleep, stigma, teen brain, etc. There are separate sections for teens and families, educators and health professionals and a searchable resource library. The website is sponsored by IWK Health Centre, Dalhousie University, Sun Life Financial and more.

Talkspace

TalkspaceTalkspace is an online and mobile therapy company that gives users access to licensed therapists through their website or mobile app on iOS and Android. Talkspace does not try to replace in-office treatment but helps users overcome their day-to-day challenges in a stigma-free environment. Therapy is offered through text messages, audio messages, as well as picture and video messages in a private, text-based chat room. Starting at $49 a week, Talkspace makes therapy available and affordable for all.

Calm

Calm AppCalm is the #1 app for meditation and sleep. Visitors can choose the length of meditation session they would like: Five options are ranging from 2 to 20 minutes. Guided and unguided sessions are available, and visitors can select a nature scene to view using arrows at the bottom right of the screen. The meditations are designed to help quiet the mind. Although the app is free, Calm costs $60 a year after a 7-day free trial.

Let’s all use this year to emphasize the needs of our young people and break the stigma surrounding mental health.