Backpacks for Kids to equip 150 children for school this year

It’s been eight years since Peter Cross’s youngest daughter was getting ready to attend her first year of school in the Dominican Republic. Peter had moved there in 2005 to run one of Fibernetics’ call centres as VP of Contact Center Operations. He got married and adjusted to life in a country where water and electricity are not to be taken for granted. But it wasn’t until his wife, Rosa, took their daughter shopping for school supplies, that he realized education is also a luxury for many children.

“My memory of school in Canada is that paper and pencils were available for anyone who needed them, but students in the Dominican are required to supply their own textbooks, workbooks, paper, writing implements, coloured pencils, and a uniform. And if they can’t afford those items, then they can’t attend school.”

Kids in the Dominican Republic, ready for school thanks for Backpacks for Kids

Kids in the Dominican Republic, ready for school thanks to Backpacks for Kids

Peter called the Fibernetics leadership team back in Canada. Giving back to community has always been a part of who Fibernetics is; happiness is a core value for us, and we’re always looking for ways to increase the well-being of our staff and customers, as well as the communities we live and work in. The leadership loved the grassroots charity idea Peter was pitching to support families and spread happiness and well-being in the Dominican: Backpacks for Kids.

Backpacks for Kids is one of our home-grown initiatives to help change lives and the communities we live and work in. It warms our hearts to think about what an honour it is for us to help these amazing kids. – John Stix, Fibernetics Co-Founder

Peter and his family distribute backpacks filled with school supplies to local children

Peter and his family distribute backpacks filled with school supplies to local children

Every year, funds are raised through employee donations, company BBQs, and company contributions to enable Peter and a team of volunteers from Fibernetics’ Call Centre, to buy backpacks and fill them with school supplies specific to different age groups; from primary children who need crayons and glue, to teenagers who need three-ring binders and dividers. Each backpack also contains a gift certificate to be redeemed at the uniform shop for a few pairs of pants, shirts, and a pair of shoes so that one backpack gives a child everything they need for a year at school.

The first year, Peter and Rosa scheduled an event in their backyard to distribute the backpacks. Word spread in the community and on the day, fifty children arrived.

Kids sit, waiting for the handing out of backpacks to begin

Kids sit, waiting to receive their backpacks

“I quickly became known as the ‘school supply guy’. People would just show up at my house or at the Fibernetics Call Centre. We helped everyone out as much as we could, and everyone was so grateful. One year a woman showed up with a bottle of milk for us. She’s a farmer, as many are down here, and that’s all she had to give. It was so meaningful to us to receive it.”

Word continued to spread and the next year, eighty kids showed up. Soon the list grew to 150 names long.

“There were too many kids and parents to host at my house, so we moved the event to the company parking lot and started providing lunch too, with hot dogs for the kids. It was great.”

Peter and kids

Peter and kids with their backpacks

While Peter doesn’t like to boast about the time he and the team at the Fibernetics Call Centre devote to our in-house charity, the rest of us at Fibernetics Head Office in Cambridge, are happy to do it for him. Backpacks for Kids is a huge undertaking every year. A binder with lists of families who need supplies is maintained and updated every year. Peter goes out to the stores and negotiates deals to buy as many supplies as he can. Then he takes it all home where he, his family, and Fibernetics staff volunteers pack each backpack with the supplies each child needs. They make sure to always have extras on hand for those who aren’t on the list, like the three young boys who showed up one year, running into the office parking lot with no shoes on, each looking for a backpack to call their own.

Fibernetics call centre employees volunteer to unpack and sort school supplies (with some help from Peter's daughters!)

Volunteers from the Fibernetics call centre unpack and sort school supplies (with some help from Peter’s daughters!)

Peter sees first-hand the lives that are being impacted and his dream is to see the Fibernetics family continue to support this initiative for many years to come.

We’ve seen some of these kids every year over the course of almost ten years. It’s overwhelming to look at a child and realize that the Fibernetics family is the reason why this individual is able to go to school. It’s incredible to realize that without these supplies, they wouldn’t get an education at all. We’re changing the life path of entire families, just by providing something as simple as a backpack and a uniform. – Peter Cross, Fibernetics VP of Contact Centre Operations

Two boys peer into the backpacks, excited to see their new school supplies

Two boys peer into the backpacks, excited to see their new school supplies

pete on couch with backpacks

Peter at the Fibernetics Call Centre, filling backpacks with socks to complete the school uniform

This year Peter and his team are looking for a new way to distribute backpacks as COVID19 will prevent them being able to host everyone at the office. He’s already getting calls from families who are anxious to know if Backpacks for Kids will be continued this year.

Times are tough for everyone, but especially for families who rely on a backpack to ensure their child can get an education, and Peter says the families are grateful to hear that Fibernetics has pledged to provide 150 backpacks again this year.

COVID19 or not, we will not stop supporting Backpacks for Kids as best that we can. Thank you to all Fibernetics staff, along with Peter and his family. – John Stix, Fibernetics Co-Founder

There’s still a lot of uncertainty about exactly when schools will reopen in the Dominican Republic. But one thing is for sure: when the schools open, Fibernetics wants the kids to be ready.

Taking Worldline from good to great. It’s a culture thing

John and Tracy Fischer

John Stix and Operations Officer Tracy Fischer

Worldline is the residential division of Fibernetics, one of Canada’s largest telecom companies.

Over the past decade Fibernetics has gone from a three-guys-in-a-basement operation to a major corporation with hundreds of employees and hundreds of thousands of customers.

Starting out, the corporate culture was simple; everyone was on board because they had to be. That is how it is in the start-ups. The fledgling company’s survival depends on all hands being on deck and just getting stuff done.

With time, and success, that start-up spirit tends to fade and is replaced with a certain amount of complacency and sameness due to systems being in place and roles finely defined.

For John Stix, co-founder and Fibernetics president, that’s not the company he envisioned. Once an entrepreneur, always an entrepreneur.

That’s why he decided that the company needed a shot in the arm. An adrenalin kick in the form of a cultural shift.

From the Fibernetics Blog:

How does one become a culture warrior for a company? That’s a question John Stix asked himself 18 months ago when he realized that some of the passion and excitement  in and around the company he co-founded was lacking.

He noticed it in himself when he discovered he wasn’t bouncing out of bed to get to the office. He noticed it with some staff members grumbling over their coffee in the cafeteria, and worse he discovered it talking to a customer over a beer, who was complaining about how they were  being treated as a customer.

To John, that was the final straw. The company had enjoyed rapid growth over the ten years of its existence, yet it was clear that that exponential expansion was resulting in a few things falling through the cracks. Having an unhappy customer was just not “us,” so John set out to change that.

Typically, he went about the process just like everything else in his business experience: He tackled it as an entrepreneur, developing his own culture initiative around the motto, “I’m in!”

Read more….

We’re Hiring: Revenue Assurance Specialist

JoanThis is Joan. She’s been working in our operations division as our revenue assurance specialist. What that means is, she has been talking to our customers on a daily basis ensuring that their non-technical needs are met when it comes to everything Worldline. And she’s been fantastic at it.

Passionate about solving customer’s problems, Joan believes, as we all do, that the most important asset Worldline has is our customers. Now Joan is going to take on more responsibility in the company in the finance department and we’re looking for someone to fill her fashionable, yet practical, shoes.

Reporting to the Customer Experience Manager, the Revenue Assurance Specialist is responsible for the customer facing portions of the billing, payments, collections and account maintenance for our Residential customers. The Revenue Assurance Specialist will actively contribute to a positive customer experience throughout the customer’s lifecycle with Fibernetics.

This role will also contribute on an on-going basis to improvements that will impact the customer’s experience, across any organizational boundaries, including Product Management, Operations, Development, Marketing, Support and Logistics.

Responsibilities:

  • Liaison for banks in regards to credit card charge backs, bank reversals and payments
  • Processing Residential Refund Cheques
  • Escalated Residential Customer Billing Inquiries/Disputes
  • Accepting and recording payments
  • Past Due notification and Accounts Receivable Management
  • Customer correspondence and face to face interaction at head office
  • Work closely with the customers to understand their concerns and provide that feedback  to the company
  • Interact and build open relationships across all departments to improve communication and alignment
  •  Review processes to identify Operational gaps in the customer experience based upon direct and indirect customer feedback
  • Contribute to an on-going initiative to provide the best experience possible at the fairest prices in the industry

Qualifications:

  • Drive changes in mind-set around how we organize work and function to eliminate inefficiencies
  • Background needs to be in customer facing roles including account management, customer support, and sales
  • Strong background in maths or finance
  • Must be bondable
  • Candidate needsto have general telecom background or experience;
  • Language proficiency in English, as a key requirement with proficiency in French as a plus;
  • Track-record ofsuccess in customer-facing roles
  • Experience in acall center environment is an asset
  •  Work with minimal supervision on a variety of project work
  • This position requires both team work and individual accountability
  •  Attention to detail a must
  • Competency withMicrosoft Office
  • Post-secondary education or equivalent experience would be an asset

If you are looking to join one of the fastest growing telecom companies  – and one that is a great place to work, please forward your resume and cover letter to:  careers@fibernetics.ca. Plus, as a bonus, you get to meet Joan!

And the winner is…

IMG_2276The 2nd Annual Fibernetics Grow-Op is over and we have a winner! Winners actually. The “Two Blondes” Megan and Laurie combined to grow their Tomato plants, which they named “Tom”, to an extraordinary height and health, but what put them over the top was their presentation. The bow tie sealed the deal apparently.

Of course their selection wasn’t without controversy as there were quiet complaints that the competition was “rigged”, and how having the best decorated pot “wasn’t in the rules,” and how next year they would “just go to a garden centre and buy a full grown plant” because “that’s not in the rules either!”

In other words, the folks around here take this competition stuff seriously. Despite the apparent need for a lawyer vetted rule book, all in all the Grow-Op was an unqualified success and now we have two full vegetable gardens planted and, if the rabbits and the deer don’t get them, a crop of beans, onions, tomatoes, peppers and lettuce will be available all summer long for everyone here to munch on.

So, congrats to Laurie and Megan on a job well done. And of course Tom – the real star of the show.

We’re Hiring: VP Of Residential Sales And Marketing

Worldline is all about servicing Canadian residential customers and the suite of services we provide, like Unlimited High Speed Internet and Digital Home Phone packages are the best value in the country.The only problem is, not enough people know about Worldline. This is why we are looking for someone with serious marketing chops to fill this role for us because, if there is one thing that drives us nuts around here, it’s the fact that for far too long Canadians have been ripped off by the Big Three, and Worldline is the perfect answer for them – yet they don’t know it.

Who We Need

Fibernetics is a fast growing and profitable company and is shaking Canadian telecom by its roots. We are in direct competition with the “Big Three” and to take them on, we need nothing short of a revolutionary who is chomping at the bit to run an insurgent campaign. That’s our new VP of Residential Sales and Marketing.

We need a doer over a talker, a mentor over a manager. Our talented marketing team needs a leader we can trust and be accountable to drive residential growth and revenue generation through effective and results-oriented marketing campaigns. Living for KPI’s our new VP sets aggressive goals, exceeds them and then raises the bar even more.

Our new VP is responsible for developing marketing strategy, does the planning and manages the campaign execution. A team player, our new VP will support sales and guide customer conversion efforts. Our new VP will come up with innovative ways to engage and educate new and existing Fibernetics’ customers on all our services and products while further establishing the Fibernetics’ residential brand.  Our new VP is seriously creative, gets public relations and embraces both quantitative and field marketing.  Reporting to the CMO, our new VP will thrive in our fast-paced, collaborative environment and wants to make a difference. If that’s you, you are our new VP of Residential Sales and Marketing

Responsibilities:

  • You’ll handle all marketing communications
  • You’ll be in charge of distribution and channel management
  • You will set out price modeling, and lead the team in market research
  • You are passionate about developing innovative marketing strategies and plans to drive sales efforts, including upgrading existing customers on new products and services
  • You will work with the team on digital marketing strategies
  • You will interface with Fibernetics Contact Centers and head up sales training for agents
  • You’ll also be responsible for media buying

Qualifications:

  • You have a Bachelor’s degree in Marketing or Business with 7 years of combined sales & marketing experience
  • You are a Salesforce guru
  • You are a collaborative leader with superior interpersonal relationship skills
  • As a true visionary, you are creative with a passion for challenging the status quo
  • You have significant experience in media and/or technology marketing in the telecommunications industry
  • You have superior business sense, problem solving, project management and analytical skills
  • You are proud of your proven track record of results
  • You are an example to others when it comes to demonstrated accountability for achieving individual and shared goals

Who We Are

Fibernetics is a company that delivers happiness and connections everyday by being awesome. As one of Canada’s largest telecommunications companies with a national network infrastructure, our team of friendly, hardworking and ambitious people are dedicated to fundamentally changing telecom by providing high-quality, affordable data and communication services. Fibernetics is beyond telecom.   

At Fibernetics, we believe that happy employees are effective and productive employees. We work as hard as we play, and our team enjoys a professional yet casual work environment. Our culture is one that cultivates creativity and freedom of thought with a true emphasis on personal well-being. At Fibernetics we nurture entrepreneurship, innovation, teamwork and collaboration and embrace a “just do it” attitude in finding solutions. 

If you think you have what it takes to be our VP of Residential Sales and Marketing, please forward resume and cover letter to careers@fibernetics.ca