The Hidden Costs to Your Internet Service Providers

Worldline recognizes the challenges faced by Canadians due to the lack of choice and competition in the market. Our parent company, Fibernetics, is a CLEC (Competitive Local Exchange Carrier) that is dedicated to fostering innovation, competition, and affordability in the telecommunications industry. With the Canadian Radio-Television and Telecommunications Commission (CRTC) announcing a consultation on the Internet services market, now seems a good time for us to answer some questions you may have around the CRTC and the hidden costs of the Canadian telecommunications industry. 

What is the CRTC?

retro-broadcast-radio-receiver-pink-light-blue-background

The Canadian Radio-Television and Telecommunications Commission (CRTC) was created in 1976. It is a regulatory agency which represents the public’s interest when it comes to broadcasting and telecommunications. The CRTC has long been committed to ensuring all Canadians have access to world-class communications systems and they have made several decisions in recent years to address the pain points of Canadians; namely high prices, limited competition, poor customer service, and slow internet speeds.  

Their recent announcement of a consultation on the Internet services market, which includes a re-examination of wholesale rates and access to fiber-to-the-home networks, demonstrates their ongoing dedication to Canadians. While their actions are commendable, it is essential to consider the hidden costs associated with the current state of the Canadian telecommunications industry as these costs impact the quality, affordability, and accessibility of services for all Canadian consumers. 

What are the hidden costs of the Canadian telecom industry and how do they affect me?

High Prices

Why they happen: The market dominance of the “Big Three” telecom companies has long been a significant pain point for Canadians who often pay higher prices for services compared to consumers in other countries. Many of the “smaller” telecos that you may think of as independent, are owned by the “Big Three”. The lack of competition means that these large providers have little incentive to lower prices or offer better services.  

How does it impact me? Lack of competition in the market means you end up paying more for the services you need. 

Limited Innovation

Why it happens: A lack of competition can stifle innovation in the industry. When a few companies control the market, there’s less motivation to invest in new technologies, services, or infrastructure.  

How does it impact me? Less innovation means there are fewer emerging technologies which puts Canadians and our businesses at a disadvantage on the global stage. 

Rural-Urban Digital Divide

Why it happens: The Big Three have largely focused on investing in urban areas, leaving rural areas underserved. The CRTC has declared broadband internet to be a basic telecommunications service, but there is still work to be done to bridge the gap between rural and urban areas. 

Autumn view over Westport Ontario in Canada.

How does it impact me:  The lack of investment in rural infrastructure widens the digital divide, preventing many Canadians from accessing high-speed internet services and hindering smooth digital communication between Canadians in urban and rural areas.

Inefficient Market Dynamics 

Why it happens: The current market dynamics limit the potential of smaller Internet Service providers and alternate service providers like Fibernetics.

How does it impact me: Restricted access to fiber-to-the-home networks combined with high wholesale rates makes it difficult for smaller players to compete effectively, often forcing them to pass on higher costs to consumers. 

What is the CRTC Consultation All About? 

The CRTC’s recent announcement of a consultation on the Internet services market is a step in the right direction to address these hidden costs. By re-examining wholesale rates and considering mandating access to fiber-to-the-home networks for competitors, the CRTC is working to promote competition, lower prices, and increase choice for consumers. 

Here are some of the questions they’ll be examining: 

Should there be further Wholesale Rate Reductions? The CRTC has imposed an immediate 10% reduction on some wholesale rates. This move could help level the playing field for smaller ISPs and alternate service providers and allow them to offer more competitive pricing which ultimately benefits Canadian consumers. 

Should large telephone and cable companies provide competitors with access to their fiber-to-the-home networks? By enabling faster Internet speeds for customers and further promoting competition in the market, the CRTC will be addressing one of the primary pain points of Canadians. Mandated access to these networks could lead to a more innovative and competitive industry, ultimately benefiting consumers with better services and better pricing. 

Feedback Comment Survey Support Response Bar Word

What is the public’s opinion? The CRTC wants to remain in touch with the needs of Canadians and they are offering the public a chance to voice their concerns and opinions. This open dialogue will help inform and shape the CRTC’s decisions, ensuring the final outcomes align with consumer expectations and needs. 

What are the implications of various wholesale access models on competition and consumer choice? Although the CRTC has decided not to pursue a broader implementation of the disaggregated model for wholesale access to large companies’ networks, they will maintain the model in areas where it has already been approved. This decision shows that the CRTC is carefully considering the implications of wholesale access models on consumers with respect to competition and choice. 

How is Fibernetics Shaping the Future of Canadian Telecommunications? 

As a CLEC, Fibernetics is committed to playing an active role in shaping the future of the Canadian telecommunications industry. We strive to be a driving force for positive change by offering innovative and affordable services to Canadian consumers. Here’s how we’re working to address the hidden costs in the current market: 

Core Values and Purpose on wall at GI

Our core values and purpose displayed on the wall at our headquarters in Cambridge, Ontario

We’re fostering innovation: Innovation is one of our core values because we
believe it is the key to a thriving and competitive industry. We continuously invest in new technologies and services to bring the best possible experience to our customers. Since our origins, we have challenged the status quo and sought to inspire other providers to do the same. (And on that note, stay tuned… Fibernetics is about to make an announcement regarding its biggest innovation in its twenty-year history!).
 

 

We’re bridging the digital divide: Fibernetics is working to bridge the digital divide that has left many Canadians underserved by providing high-quality services to both urban and rural communities. We are committed to expanding our services to ensure that all Canadians have access to the fast, reliable internet they deserve. 

We’re advocating for fair market conditions: Fibernetics actively engaged with the CRTC and other stakeholders to advocate for fair market conditions that promote competition, choice, and affordability for Canadian consumers. By voicing our support for policies that benefit consumers, we contribute to a more dynamic and competitive industry. 

We’re delivering superior customer service: We understand that exceptional customer service is a critical differentiator in the telecommunications market. Fibernetics is committed to providing outstanding support through our wholesale services, NEWT business services, and Worldline residential services. We have a Net Promoter Score of WHAT (Compared to an average NPS of what across the Big Three) fnd our customer response time averages less than a minute. We are committed to providing ongoing outstanding support to ensure that our customers have a positive experience when interacting with our company. 

How do I make my voice heard? 

The CRTC’s latest consultation on the Internet services market is a promising development in the ongoing effort to address the hidden costs associated with the current state of the Canadian telecommunications industry. By re-examining wholesale rates and considering mandated access to fiber-to-the-home networks, the CRTC is taking crucial steps toward promoting competition, lowering prices, and increasing choice for consumers. 

Fibernetics is proud to be an active participant in this process, advocating for policies that benefit Canadian consumers and working to provide innovative, affordable, and high-quality telecommunications services. As the industry evolves, we remain committed to our mission of delivering exceptional customer experiences and driving positive change in the Canadian telecommunications landscape. 

From now until June 22, 2023, the CRTC wants to hear from Canadians and we encourage all Canadians to participate in the CRTC’s consultation. Voice your opinion on the future of this industry. Together, we can work toward a more competitive and consumer-friendly telecommunications market that benefits everyone. 
 

 

Understanding Mesh Networks

Over the next few weeks, we’re focusing on the importance of connection and how to optimize your Internet speeds. Technology is changing, and as the Internet of Things continues to expand, your home will become more dependent on fast and reliable connections.

Even though it’s gradually becoming a trending topic, mesh networks have been around for quite some time. Mesh systems have considerable benefits and are more than a temporary tech hype.

What is a Mesh Network?

Traditional Wi-Fi uses a single router to spread a signal. However, if you’re too far away from the router or there are interferences from walls, appliances, etc., the connection might not reach you.

A mesh network creates individual points that work together to deliver a strong Wi-Fi signal without the hassle of dead zones or signal drops.

A mesh network uses the existing Wi-Fi signal from your modem or router to supply internet coverage through a network of interlocking routers called nodes, or points. “Nodes” are referred to as connection points, and each pod within a mesh network serves as an individual point to deliver a strong Wi-Fi signal without the hassle of dead zones or signal drops. The signal will hop between nodes until it reaches a destination.

The Benefits

Larger homes and dwellings with thick walls, multiple floors and other structural obstructions may require additional technology to bring Wi-Fi to areas that the router can’t reach. Mesh networks are designed to blanket your home with wireless coverage. Here are three benefits of a mesh network. 

Adaptable and Expandable 

A mesh network can be as big or small as you wish. Mesh nodes can be added and removed as less coverage is needed. 

Optimal Coverage 

One of the main benefits of a mesh network is the coverage you will receive. The system of nodes works together to provide a signal throughout your entire home. 

Automatic Connection 

A mesh system not only expands your Wi-Fi range but also helps your devices automatically connect to the strongest point as you move around your home. Whether you’re in your bedroom, living room or kitchen, your device will seamlessly switch to the strongest signal.

Choosing Your Mesh System

The best wireless mesh networks provide high-speeds and reliable Wi-Fi that stretches to every corner of your home. There are a number of mesh systems available on the market. We suggest checking out this article for more information on pricing, ratings and more.  

There are so many choices that it may be difficult to choose the right system for your home. Next week, we will be looking at Powerline Adapters and how they can help you optimize your Internet connection.

How To Boost Your Wi-Fi Signal

Today, almost all your devices rely on Wi-Fi, and a strong connection is vital. If your wireless network isn’t performing to your expectations, there are a few ways you can improve the signal before ordering a new modem or router.

Here are a few tips to help boost your signal and get a faster wireless connection.

Placement

PlacementThe placement of your router is crucial! The more walls or floors the signal travels through, the weaker the signal will be. You’ll want to avoid placing your modem close to metal objects and appliances that emit electromagnetic waves, such as microwaves. If you’re looking for the fastest and most reliable signal, elevate your router, place it towards the centre of the house, not too close to walls or appliances.

Switch Channels

Wireless routers can operate on several different channels. Like lanes on a highway, there are multiple Wi-Fi channels on which a router can broadcast. Other people in your apartment building, neighbourhood, etc., might be using the same channel as you. The more people on a channel, the more interference there will be. The solution is simple: switch the channel your router is on.

Devices Connected

Connected DevicesStreaming videos, playing games, and browsing online at the same time can take up a lot of bandwidth! This can affect your internet speed and Wi-Fi connection. If you have multiple devices connected over Wi-Fi, it might interfere with your connection. Consider connecting devices such as gaming systems, smart TVs or streaming devices with an ethernet cable.  If you have lots of guests, try creating a separate guest network for them.

Switch to 5GHz

Wi-Fi networks use radio signals in either the 2.4GHz or 5GHz frequency bands. The 5GHz wireless frequency provides faster rates over a shorter distance. 2.4GHz on the other hand, is capable of broadcasting over longer distances. If your device is far away from your modem, it may be better to use the 2.4Ghz frequency. If your modem or router supports it, and your device is nearby the modem or router, consider switching to 5GHz to take advantage of those faster speeds.

Wi-Fi Extender

Routers usually have a certain distance that they will send a signal to reliably. The farther away you are from the router, the weaker and slower the signal will be. To help improve the distance your Wi-Fi reaches, you can purchase a wireless booster or extender. These devices will pick up your existing router and re-broadcast it.

If you are willing to spend a little more, you can also invest in a mesh network. A mesh network is a network of interlocking routers called points, or nodes. These points work with one another to supply internet coverage over a broad area. A mesh network router will usually provide superior coverage and signal strength. To learn more about mesh networks, watch the video below.

Reboot

“If it doesn’t work, try switching it on and off.” This applies to Wi-Fi routers as well. Simply reboot your router to improve Wi-Fi speeds. A reboot will reconfigure the router allowing it to update.

At Worldline, we offer a Wi-Fi modem with a built-in router. Lagging Wi-Fi signals are frustrating, but these signal boosting tips can help alleviate some of those frustrations, giving you the best possible Wi-Fi signal. Visit our website to learn more about our High-Speed Internet options.

DSL vs. Cable Internet

The world has become heavily dependent on technology, especially computers, smartphones and most importantly, the Internet. Nowadays, it’s all about finding the most reliable and fastest connection.

If you are planning on upgrading to a faster connection, one of the first things you’ll need to consider is whether you want DSL or Cable Internet. Choosing the right connection and Internet Service Provider (ISP) can often require extensive time and research. There are a few crucial questions you should ask yourself beforehand.

Understanding the difference between Cable and DSL will help you make an informed decision when choosing which plan to go with, or upgrading your services.

DSL vs Cable: Real-World Speed

Both DSL and Cable Internet provide high-speed access. Historically, Cable Internet speeds have been faster. However, the speed of DSL Internet has increased as technology improves, and service providers upgrade their networks. Here are a few quick comparisons of DSL and Cable Internet.

Modem

DSL

DSL transmits data across an active copper telephone line connected to your home to provide service. Unlike Cable, DSL will not fluctuate based on your neighbour’s Internet usage, which means you will always experience consistent speeds. If you don’t have an active phone line, you may need to pay an additional monthly fee to run a dry loop (a phone line only used for DSL Internet).

Advantages

  • Faster speed than dial-up
  • Variety of connection speeds and pricing available
  • The speed you get will always be the same – no slowdowns during peak hours!

Disadvantages

  • Data is received faster than it sends
  • Might not be available in remote areas
  • The farther away you are from a provider’s central location, the slower the data speed. You might only be able to get DSL 25 while your neighbour qualifies for DSL 50.
  • Needs an active line from a telephone provider or an additional monthly fee for dry loop

Cable

The key difference between Cable and DSL Internet is how information is delivered and received. Cable Internet uses predefined frequency ranges to pass data, using a signal over the coaxial cable lines which run to your home. Coaxial cables are used for cable TV setups and are heavily shielded. Cable Internet speeds can vary because it is a shared connection that also feeds to your neighbour’s homes.

One of the most significant advantages of Cable Internet is the speeds! Cable allows for higher speeds that are much faster than DSL in some cases.

Advantages

  • Performance and speed isn’t based on distance from the provider’s central location
  • Higher speeds available than DSL
  • Coaxial cables are heavily shielded, which means that if you qualify for Cable, you can get any of the speeds offered

Disadvantages

  • Service can become congested during peak periods (i.e. weeknight prime time) because of shared bandwidth
  • Might not be available in remote areas

Planning to Upgrade?

Understanding the difference between DSL and Cable Internet will help you make an informed decision. Worldline offers Unlimited DSL and Unlimited Cable packages to suit your Internet needs. To find the right plan for you, visit www.worldline.ca or call in to speak with one of our agents about finding a plan that suits your needs!