Tag Archives: Internet

Elevate Your Home Internet Experience with Worldline’s Fibre Internet Service 

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In today’s connected world, a reliable and fast internet connection is no longer a luxury—it’s a necessity. Whether you’re working from home, streaming your favorite shows, or managing multiple smart devices, your internet needs to keep up. That’s where Worldline’s new FTTP fibre internet service comes in, offering unmatched speed, reliability, and performance right to your home. 

What is FTTP?

FTTP PON, or Fibre to the Premises Passive Optical Network, is a cutting-edge technology that delivers fiber optic internet directly to your home. Unlike older technologies that rely on copper or coaxial cables, FTTP ensures that your connection is fast, reliable, and capable of handling the demands of modern digital life.

Why Worldline Fibre is Perfect for Your Home 

  1. Lightning-Fast Speeds: With FTTP, you can enjoy ultra-fast symmetrical internet speeds – meaning it’s the same speed to upload and download. This results in smoother streaming, quicker downloads, and a seamless online experience, whether you’re gaming, video chatting, uploading videos, or browsing the web. 

High speeds and low latency minimises lag and improves file down/uploads, gaming, video meets, and browsing.

  1. Low Latency for a Smooth Experience: FTTP offers incredibly low latency, which is crucial for activities that require real-time responses like online gaming and video conferencing. With FTTP, you can say goodbye to frustrating lags and delays. 
  1. Unmatched Reliability: One of the biggest advantages of FTTP is its resilience. Unlike traditional internet connections that can be affected by weather, electrical interference, or even your neighbor’s bad connection, FTTP delivers a stable and consistent performance. No more buffering or dropped connections—just smooth, uninterrupted internet. 
  1. Future-Proof Your Home: As the number of connected devices in homes continues to grow, so does the need for more bandwidth. FTTP is highly scalable, allowing you to easily upgrade your service as your needs evolve, ensuring your home is ready for whatever the future holds. 

Why Choose Worldline for Your Home’s Fibre Internet? 

Worldline is committed to bringing the best technology to Canadian households, and our FTTP service is no exception. We provide: 

Quick Installation

If FTTP is available in your area, installation can be completed in just a few days. This means you can start enjoying the benefits of faster, more reliable internet in no time.

Quick installation and contract-free pricing for the win!

Competitive pricing

At Worldline, we believe in offering great value. While some providers may lure you in with lower introductory rates only to bump them up once you’re locked in, we focus on providing consistent, transparent pricing with no hidden fees and no contracts. 

Perfect solution for modern households

If your household simultaneously uses multiple devices for work, entertainment, and smart home applications, Worldline Fibre ensures that everyone stays connected without compromising speed or performance.

robust customer support

Worldline’s dedicated, award-winning customer service team is always here to help. You can call, email, text, or try our online chatbot. Whether you’re upgrading to FTTP or need assistance with your existing service, you can count on us to be there when you need it.

Perfect for the modern household that needs multiple devices working at one time.

An enhanced family experience

Worldline Fibre is perfect for families. Whether it’s ensuring your kids can game online without interruption, allowing seamless video calls with friends and family, or streaming 4K content without buffering, FTTP delivers the high-quality internet experience your household deserves.

Experience the Future, Today

Upgrade your home internet to Fibre with Worldline and experience the future of home connectivity today. With faster speeds, lower latency, and unparalleled reliability, Worldline Fibre is the ultimate solution for modern households that need their internet to keep up with their lifestyle. 

Call our award-winning customer service agents at 1-855-299-0025 to ask about availability in your neighbourhood.

Don’t let slow internet hold you back—contact Worldline today to learn more about our Fibre service and how it can transform your home internet experience. 

June Tech Challenge: Restart Your Devices

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A quick and easy challenge this month: restart your devices!

How many times have you had this experience: Your work computer is behaving strangely and won’t send or receive emails? Or, your smart phone freezes and you can’t type a message? Or, your home internet seems super slow and Netflix keeps crashing?

You pick up the phone, call tech support, and the first thing they say is:

“Have you tried turning it off and back on again?”

There’s something about the “turn it off, turn it on” directive that most of us find infuriating. It feels too simple. The tech industry is a multi-billion dollar industry that solves complex problems faster than we can roll our eyes. To hear someone who is educated in this field and paid good money to develop new technologies say, “turn it off and turn it back on” makes us wonder why they needed so many years of school.

But, in spite of our incredulity and frustration, this method does actually work. Computer slow downs and glitches are often caused by memory leaks. Programs get opened and closed and opened again, and with each activity the program takes up more and more working memory. Computers, like our brains, get stuck in loops trying to solve problems within programs that we’ve long since closed. A restart clears the working memory, closes any loops, and gives the system a fresh start. It’s like a good spring cleaning for your computer, but done in five minutes or less (that’s the kind of spring cleaning I can get behind!).

Should I Restart, or Shutdown Entirely?

If you’re looking to clear your computer’s working memory, end all processes, and give your machine a quick refresh so it runs a bit smoother and faster, then just perform a simple Restart (this goes for both Macs and Windows 8 or later). Your computer will shut itself down and spring back to life within a few minutes.

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Experts recommend a complete weekly shutdown of all your devices.

A complete shutdown, in which the computer doesn’t start up again until you turn it on, is worth doing if you’re going to be away from your machine for a while (overnight or longer). It’s more energy efficient and will prolong the life of your battery. It also makes your computer more secure; taking a computer completely offline removes the opportunity for it to be hacked.

How Often Should I Restart or Shutdown?

More often than you might think! Most experts suggest restarting your computer, laptop, tablet, and smartphone every few days, and performing a complete shutdown about once a week. So maybe don’t wait a full year before you revisit this challenge!

Have fun with this month’s challenge and we’ll see you in July!

 

Internet Safety: Public Wi-Fi & Online Shopping

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We’re continuing on our internet safety theme from last month and diving further into how to protect yourself online when using public Wi-Fi or shopping online.

PUBLIC WI-FI

The thought of heading to the local coffee shop to “work from home” is alluring, but how safe is it? There are risks to using public Wi-Fi that you should know about before you click that “Join” button.

What’s the difference between home Wi-Fi and public Wi-Fi?

At home you make use of a router connected to a server owned by your internet service provider. You have elected to have a relationship with your provider and you should choose a provider you trust: every search and keystroke you enter passes through their server and can theoretically be accessed (except for encrypted passwords), although the terms under which that information can be accessed should be outlined in their Privacy Policy.

With public Wi-Fi, you can’t be sure who has access to the server you’re connecting to. Additionally, it is relatively easy for hackers using the same Wi-Fi to get in between you and the public server, even posing as the “free Wi-Fi” that you connect to, thereby gaining access to your personal information. To learn more about the dangers of public Wi-Fi, take a look at this article.

So, what to do about it?

When using public Wi-Fi, you should use a Virtual Private Network. A VPN creates a secure tunnel between your computer and the VPN server so that your data is protected. To learn more about VPNs check out this article.

ONLINE SHOPPING

You’re not alone if you prefer shopping from your couch rather than heading to a busy shopping centre. Over 84% of Canadians polled in 2018 purchased goods and services online, and that number continues to grow.

Along with payment information, shopping online means providing your address, phone number, and email address. You’re also potentially giving out other personal information just by virtue of what you are buying.

To keep your information safe, there are a number of guidelines you should follow. To begin with, don’t shop using public Wi-Fi, especially without a VPN. As mentioned above, it’s relatively simple for hackers using the same public Wi-Fi to retrieve the information you’re entering.

women on couch shopping with tablet

Shop online from home

Next, when shopping online, always pay with a credit card rather than connecting to your bank account. Many sites only accept credit cards, but this should be your standard operating procedure even with payment methods that allow you to connect to a bank account, such as PayPal. Payments made with credit cards can be more easily disputed and credit card companies are quicker to reimburse your money if there has been a breach. If a hacker gains access to your bank account through details you’ve entered online, you have a much smaller chance of ever seeing that money again.

Padlock Icon

Look for the padlock icon in the URL when entering personal information

Finally, always make sure the site is encrypted by checking for the padlock symbol in the site address which ensures that information you enter is secure as it travels between your computer and the site’s server. For some good tips on how to safely use your credit card online check out this article.

With more and more everyday objects able to connect to the internet, such as watches and home entertainment systems, there’s always more we can say about internet safety. Watch for more tips from us in the future here and on social media.

Is Winter Weather Affecting Your Internet Connection?

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Winter weather is on the move across Canada, blanketing our roads and homes with snow and ice. Your internet connection can deal with average winter conditions, but severe weather can slow down or even shut down your internet connection. Here are some ways in which bad winter weather might impact your DSL or cable internet speeds, and some suggestions for what you can do about it.

High winds, heavy snow, ice build-up, and ground heaves due to freezing and thawing can take out power lines, damage connection points between your internet provider and your home, and stress cables, causing your connection to be slow or even be dropped if lines are damaged or broken.

(Remember: never touch exposed wires or cables as they could be live. Always call your local utility company to report downed power lines.)

What can you do about a slow or nonexistent internet connection?

At Worldline, we know it’s frustrating when your internet connection is not all that you want it to be. If you don’t see a blizzard raging outside, start with the easy things: check all the connections inside your house to make sure no cables or connection points have accidentally been pulled out or damaged. 

It’s become a cliché to say “turn it off and turn it on again” in relation to any tech issue, but it is still a viable option. Turn off your router (make sure to warn everyone in the home first!), wait a few seconds, and turn it back on again; you’d be amazed how many times that works. 

Next, check and see just how many people in your home are using the internet. If you have a combination of gamers and movie and music streamers, your internet connection speed will likely suffer no matter what the weather is doing. Consider upgrading your internet package to accommodate more users or encourage everyone in the house to watch a movie or play a game together. 

Your next step is to take a walk outdoors and check your termination box. This is the point where the cables enter your home from the outside. Wear and tear, snow and ice buildup, or moisture on any exposed wires can cause lines to short out. Make it a priority once or twice a year to check your termination box for any damage and be sure to contact your internet provider if you think there’s a problem with it.

Still having issues with your internet connection?

One thing to bear in mind during cold weather is that if YOU want to be inside where it’s warm, your neighbours probably do too. Heavy internet usage in the neighbourhood can mean poor connection and download speeds for everyone. Have a bit of patience, and consider hosting friends from the neighbourhood to enjoy a movie or game night together while cutting down on competing internet usage.

It’s also worth remembering that good weather in your neighbourhood doesn’t mean there isn’t a storm somewhere else that’s impacting connection points to your home. Check local weather reports as well as utility and internet provider sites to see if there’s a problem somewhere. Again, patience is really the only answer here as you wait for the storm to blow over.

And for Worldline customers, if your problems aren’t blowing over with the weather, you can always give us a call and we’ll do what we can to help. 

Stay warm and stay safe this winter, friends!

 

Worldline Moving Guide

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There’s no doubt that summer is the ideal time of year to sell your home. The demand for housing is at its highest and Canadians can avoid snow and rain that tends to come with moving in the winter or spring.

Moving in the summer demands plenty of planning to ensure everything goes as smoothly as possible, from the time you start packing up your belongings to the moment you settle into your new home.

Amongst all the planning, it’s essential to prepare your Internet services for the big move. With that in mind, we have put together a list of ways to prepare your services.

Moving

Plan Ahead

Planning is important! To avoid any interruptions in your service, you’ll need to contact us at least five days before your move. Provide your new address details, including the postal code and unit/apt number (if applicable).

When you call in, we will verify service availability at your new address. A Worldline customer representative requires up to 3-5 business days to schedule a technician. They will help you schedule an install date and time that works for you.

Moving Check List

When it comes time to install at your new address, ensure someone over the age of 18 is home during the entire time slot you chose.

Make sure there’s clear access to cable outlets and have all your equipment (modem, power cords, etc.) on-site so that the technician can ensure everything is working correctly once reconnected.

If you need to change your installation date and time, or you have questions about moving your services, don’t hesitate to call.

Settling In

This list may not eliminate your moving pressures entirely, but hopefully, it will make your life easier and less stressful as you settle into your new home.