We had a laugh with the You Pick Your Trip contest. We got to give away a great prize to a great guy. We got to donate some money to charity and overall the response was so terrific, we’re definitely going to hold more over the course of the year (Yeah!)
But before putting the first one to bed and wishing our winner Jalistair Declaro and his wife Anne, “Bon Voyage,” we really have to do something first.
We have to say “thank you” to a ton of folk who didn’t win.
Thousands entered from across Canada, and not surprisingly, most of those who did were our customers. Part of the entry form included a “Comments” section, which we added in for no particular reason really. It’s just something we do just in case someone has something to get off their chest.
There were a couple of minor technical issues, and a bunch of “Unless I Win, Don’t Call Me!,” messages but by far, the majority went something like this:
- Worldline is the best decision we ever made!! The service has been unparalleled! If you were to open up a cellular service to Eastern Canada, we would be switching carriers (Currently we are with Telus). Thank you.
Or this:
- Thanks a lot for providing a great service. I am so happy I found you guys as an alternative to the Big Telecom/ISP Giants. Your customer service is great! Hope I get lucky with this trip! *fingers crossed*
Or this:
- Thank you Worldline for giving me years of excellent service i would never switch to another provider we are 100 percent satisfied with your service. Merry Christmas from all of us to all of you. Thank you
Those are just a sample of the hundreds we received and I bundled them all up and sent them off to the entire Worldline staff as a New Year’s Eve present. They loved them.
Like any other service provider, the vast majority of feedback we receive from our customers happens when they’re not too happy, i.e. during a billing issue, or a problem with their service etc. They are understandably upset, because, really, who would want to be on the phone or online with us if they didn’t have to be? We understand that and try to make those inevitable calls as quick and painless as possible.
These messages were different however, as they were completely unsolicited and driven by no other motivation than saying “thanks.”
So cool.
We also heard from a bunch of entrants saying simply, “Wishing the best in 2014!”
Right back at you.
And speaking of which, 2014 is going to be a terrific year for our Worldline customers, (and not just because of the additional Your Pick Your Trip contests.)
Just next week we’re rolling out a new program we know our current bundle subscribers are going to love. (Stay tuned).
We will also be introducing brand new products and services throughout the year that are going to be nothing short of game changers.
Very exciting. We can’t wait to hear what you have to say at the end of this year.