{"id":1926,"date":"2014-06-27T10:51:58","date_gmt":"2014-06-27T14:51:58","guid":{"rendered":"http:\/\/www.worldline.ca\/blog\/?p=1926"},"modified":"2014-06-27T10:51:58","modified_gmt":"2014-06-27T14:51:58","slug":"were-hiring-revenue-assurance-specialist","status":"publish","type":"post","link":"https:\/\/www.worldline.ca\/blog\/were-hiring-revenue-assurance-specialist\/","title":{"rendered":"We&#8217;re Hiring: Revenue Assurance Specialist"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-1927\" src=\"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/06\/Joan.jpg\" alt=\"Joan\" width=\"200\" height=\"112\" \/>This is Joan. She&#8217;s been working in our operations\u00a0division as our revenue assurance specialist. What that means is, she has been talking\u00a0to our customers\u00a0on a daily basis\u00a0ensuring that their non-technical needs are met when it comes to everything Worldline. And she&#8217;s been fantastic at it.<\/p>\n<p>Passionate about\u00a0solving customer&#8217;s problems, Joan believes, as we all do, that the most important asset Worldline has is our customers. Now Joan is going\u00a0to take\u00a0on\u00a0more responsibility\u00a0in the company in the finance department and we&#8217;re looking for someone to fill her fashionable, yet practical, shoes.<\/p>\n<p>Reporting to the Customer Experience Manager, the Revenue Assurance Specialist is responsible for the customer facing portions of the billing, payments, collections and account maintenance for our Residential customers. The Revenue Assurance Specialist will actively contribute to a positive customer experience throughout the customer\u2019s lifecycle with Fibernetics.<\/p>\n<p>This role will also contribute on an on-going basis to improvements that will impact the customer\u2019s experience, across any organizational boundaries, including Product Management, Operations, Development, Marketing, Support and Logistics.<\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Liaison for banks in regards to credit card charge backs, bank reversals and payments<\/li>\n<li>Processing Residential Refund Cheques<\/li>\n<li>Escalated Residential Customer Billing Inquiries\/Disputes<\/li>\n<li>Accepting and recording payments<\/li>\n<li>Past Due notification and Accounts Receivable Management<\/li>\n<li>Customer correspondence and face to face interaction at head office<\/li>\n<li>Work closely with the customers to understand their concerns and provide that feedback\u00a0 to the company<\/li>\n<li>Interact and build open relationships across all departments to improve communication and alignment<\/li>\n<li>\u00a0Review processes to identify Operational gaps in the customer experience based upon direct and indirect customer feedback<\/li>\n<li>Contribute to an on-going initiative to provide the best experience possible at the fairest prices\u00a0in the industry<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>Drive changes in mind-set around how we organize work and function to eliminate inefficiencies<\/li>\n<li>Background needs to be in customer facing roles including account management, customer support, and sales<\/li>\n<li>Strong background in maths or finance<\/li>\n<li>Must be bondable<\/li>\n<li>Candidate needsto have general telecom background or experience;<\/li>\n<li>Language proficiency in English, as a key requirement with proficiency in French as a plus;<\/li>\n<li>Track-record ofsuccess in customer-facing roles<\/li>\n<li>Experience in acall center environment is an asset<\/li>\n<li>\u00a0Work with minimal supervision on a variety of project work<\/li>\n<li>This position requires both team work and individual accountability<\/li>\n<li>\u00a0Attention to detail a must<\/li>\n<li>Competency withMicrosoft Office<\/li>\n<li>Post-secondary education or equivalent experience would be an asset<\/li>\n<\/ul>\n<p><span style=\"color: #444444;\">If you are looking to join one of the fastest growing telecom companies \u00a0&#8211; and one that is a great place to work,\u00a0please forward your resume and cover letter to:\u00a0\u00a0<\/span><b style=\"font-weight: bold; color: #444444;\"><a style=\"color: #21759b;\" href=\"mailto:careers@fibernetics.ca\">careers@fibernetics.ca<\/a>. <\/b>Plus, as a bonus, you get to meet Joan!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is Joan. She&#8217;s been working in our operations\u00a0division as our revenue assurance specialist. What that means is, she has been talking\u00a0to our customers\u00a0on a daily basis\u00a0ensuring that their non-technical needs are met when it comes to everything Worldline. And &hellip; <a href=\"https:\/\/www.worldline.ca\/blog\/were-hiring-revenue-assurance-specialist\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-1926","post","type-post","status-publish","format-standard","hentry","category-fibernetics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>We&#039;re Hiring: Revenue Assurance Specialist - Worldline Canada<\/title>\n<meta name=\"description\" content=\"We&#039;re passionate about customer service because our No.1 asset are our clients. 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