{"id":2186,"date":"2014-08-22T10:59:15","date_gmt":"2014-08-22T14:59:15","guid":{"rendered":"http:\/\/www.worldline.ca\/blog\/?p=2186"},"modified":"2014-08-22T10:59:15","modified_gmt":"2014-08-22T14:59:15","slug":"worldline-is-hiring-revenue-assurance-specialist","status":"publish","type":"post","link":"https:\/\/www.worldline.ca\/blog\/worldline-is-hiring-revenue-assurance-specialist\/","title":{"rendered":"Worldline is hiring: Revenue Assurance Specialist"},"content":{"rendered":"<div id=\"attachment_2187\" style=\"width: 235px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-2187\" class=\"size-medium wp-image-2187\" src=\"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/08\/Carolyn_Selfie-225x300.jpg\" alt=\"Best part of being a Revenue Assurance Specialist? You get to work with Carolyn!\" width=\"225\" height=\"300\" srcset=\"https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/08\/Carolyn_Selfie-225x300.jpg 225w, https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/08\/Carolyn_Selfie-768x1024.jpg 768w, https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/08\/Carolyn_Selfie.jpg 960w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><p id=\"caption-attachment-2187\" class=\"wp-caption-text\">Best part of being a Revenue Assurance Specialist? You get to work with Carolyn!<\/p><\/div>\n<p>Our favourite way to describe Worldline is &#8220;disruptive&#8221;. We like to shake things up in the Canadian telecommunications industry principally by <em>not<\/em> being like the\u00a0the Big Three. Unlike them, we&#8217;re not in the cash grabbing game. Instead we strive every day to\u00a0provide our customers with the fairest\u00a0prices and best service we possibly\u00a0can provide.<\/p>\n<p>We&#8217;re all in this together, and that is why the No.1 best sales and marketing method\u00a0we have are our customers recommendations. They like letting their friends and family know what a good deal they are getting, with Worldline.<\/p>\n<p>Because of that we work very\u00a0hard at being as good to our customers as they are to us. A big part of that is\u00a0helping them\u00a0manage their Worldline account, and that&#8217;s what a Revenue Assurance Specialist does.<\/p>\n<h2><b>Customer experience<\/b><\/h2>\n<p style=\"color: #444444;\">At Fibernetics, our purpose is to deliver happiness and connections every day by being awesome. \u00a0We are inviting an awesome Revenue Assurance Specialist to join our Customer Experience team to contribute to delivering happiness and connections every day. \u00a0The unique tasks that you will take pride in accomplishing are listed below.<\/p>\n<h2 style=\"color: #444444;\">Ways you contribute<\/h2>\n<ul style=\"color: #444444;\">\n<li>You\u2019ll be responsible for interacting with customers on various topics like billing, payments, collections and account maintenance<\/li>\n<li>You\u2019ll contribute to a positive customer experience throughout a customer\u2019s lifecycle for residential services<\/li>\n<li>You\u2019ll contribute to on-going improvements that will impact customer experience across organizational boundaries which could include Product Management, Operations, Development, Marketing, Support and Logistics<\/li>\n<li>You\u2019ll liaison for banks in regards to charge backs, bank reversals and payments<\/li>\n<li>You\u2019ll handle any escalated customer billing inquiries<\/li>\n<li>You\u2019ll accept and record payments, and process refund cheques<\/li>\n<li>You\u2019ll primarily interact with customers via telephone and email, but will be responsible for any walk-in customers that need assistance<\/li>\n<li>You\u2019ll strive to deliver the best experience possible for all customers by building open honest relationships with customer and teammates<\/li>\n<\/ul>\n<h2 style=\"color: #444444;\">What makes you awesome<\/h2>\n<ul style=\"color: #444444;\">\n<li>You are a natural at communicating with others, with a high level of compassion and understanding<\/li>\n<li>You can work with minimal supervision<\/li>\n<li>You have telecom industry knowledge<\/li>\n<li>You have a strength when it comes to numbers, with interests in math and finance<\/li>\n<li>You pay attention to the smallest details and have excellent organizational skills<\/li>\n<li>Your Post Secondary Education is an asset<\/li>\n<li>You have 3+ years experience in a customer facing role<\/li>\n<li>You enjoy solving problems<\/li>\n<\/ul>\n<p style=\"color: #444444;\">Write to\u00a0<strong><a style=\"color: #21759b;\" href=\"mailto:careers@fibernetics.ca\" target=\"_blank\">careers@fibernetics.ca<\/a><\/strong>\u00a0to let us know how you can contribute, what makes you awesome and why you want to be &#8220;in&#8221;.\u00a0 We look forward to hearing from you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our favourite way to describe Worldline is &#8220;disruptive&#8221;. We like to shake things up in the Canadian telecommunications industry principally by not being like the\u00a0the Big Three. Unlike them, we&#8217;re not in the cash grabbing game. Instead we strive every &hellip; <a href=\"https:\/\/www.worldline.ca\/blog\/worldline-is-hiring-revenue-assurance-specialist\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2186","post","type-post","status-publish","format-standard","hentry","category-worldline"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Worldline is hiring: Revenue Assurance Specialist - Worldline Canada<\/title>\n<meta name=\"description\" content=\"We work very hard at being as good to our customers as they are to us. Our Revenue Assurance Specialists help them manage their Worldline account.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldline.ca\/blog\/worldline-is-hiring-revenue-assurance-specialist\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Worldline is hiring: Revenue Assurance Specialist - Worldline Canada\" \/>\n<meta property=\"og:description\" content=\"We work very hard at being as good to our customers as they are to us. 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