{"id":2222,"date":"2014-09-10T12:13:25","date_gmt":"2014-09-10T16:13:25","guid":{"rendered":"http:\/\/www.worldline.ca\/blog\/?p=2222"},"modified":"2014-09-10T14:25:11","modified_gmt":"2014-09-10T18:25:11","slug":"the-truth-about-worldlines-cancellation-fees","status":"publish","type":"post","link":"https:\/\/www.worldline.ca\/blog\/the-truth-about-worldlines-cancellation-fees\/","title":{"rendered":"The Truth about Worldline’s Cancellation Fees"},"content":{"rendered":"
\"Just<\/a>

Just part of what we do here<\/p><\/div>\n

A new customer of ours asked a question on our Facebook Page<\/strong><\/a> this morning and I thought it deserved a more thorough explanation than the one I gave him there.<\/p>\n

His question was:<\/p>\n

Hi!! My family just ordered DSL yesterday, and I read few reviews online. One person say that there is cancellation fee if you cancel in one year. Is this true?? I couldn’t find any information online or sales rep didn’t mention it at all.<\/em><\/p>\n

That’s a very good question, and the answer is simple. The reason our customer service rep didn’t mention anything about Worldline cancellation fees is, we don’t have any\u00a0–\u00a0unless of course, you want to have one.<\/p>\n

See?\u00a0Told you it would require a longer explanation. Our new Worldline customer up there has no cancellation fees for his DSL service at all. All we ask for is 30 days notice for\u00a0a cancellation. The same thing goes for all of our products and services, be they our DSL Unlimited Internet and Digital Home Phone Bundle<\/strong><\/a>, our long distance services\u00a0etc.<\/p>\n

Except for\u00a0our cable Internet service.\u00a0We offer our\u00a0customers the option to have a two year contract. It’s not mandatory, it’s an option and the reason so many of our cable customers are going for it is, with a two year term, that kind of guaranteed revenue allows us to lower what we charge to the bare minimum, while\u00a0ensuring a profit. Signing up for a contract saves our cable customers an additional $10\/month\u00a0off an already industry low monthly fee. It’s good for them, and good for us.<\/p>\n

Why doesn’t Worldline have\u00a0mandatory contracts?<\/h2>\n

Our\u00a0no mandatory contract policy works for us principally because\u00a0we trust our customers to stay with us due to\u00a0three things: First,\u00a0the services we provide, second our pricing and third, and most importantly for us here,\u00a0how we care for our customers.<\/p>\n

We work day in and day out to ensure that once we have a customer, we keep them as our customer.\u00a0We look at it like this;\u00a0we’re all in this together. Worldline, though it has 200 employees and offices on a couple of continents, we are still relatively small player in the industry and we are\u00a0taking on Big Telecom head on\u00a0for<\/em> our customers. Since our inception over a decade ago that’s what we’ve been all about\u00a0– helping Canadians get a better deal on their telecom, and being all nice about it while we do it.<\/p>\n

\"CultureIt’s a big part of our culture. The folks at Worldine understand what we’re all about. They are happy to provide Worldline services to our customers. They are enthused and pretty much evangelical about what we do here. To put it simple, Worldline folks\u00a0are “In!”<\/strong><\/a> and strive everyday to make our customers as happy as possible by connecting them to\u00a0one of our services.<\/p>\n

We’re “In!” because\u00a0we know\u00a0we’re not trying to pull a fast one on anyone.\u00a0A perfect example of which is, unlike some other telecoms we know, we have\u00a0no hidden cancellation fees.<\/p>\n

Thanks for the question, and welcome to Worldline. I think you’re going to like it here.<\/p>\n","protected":false},"excerpt":{"rendered":"

A new customer of ours asked a question on our Facebook Page this morning and I thought it deserved a more thorough explanation than the one I gave him there. His question was: Hi!! My family just ordered DSL yesterday, … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2222","post","type-post","status-publish","format-standard","hentry","category-worldline"],"yoast_head":"\nThe Truth about Worldline's Cancellation Fees - Worldline Canada<\/title>\n<meta name=\"description\" content=\"Facebook's a great place to ask a company questions - they'll most likely will answer you then & there. 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