{"id":2288,"date":"2014-09-17T14:44:53","date_gmt":"2014-09-17T18:44:53","guid":{"rendered":"http:\/\/www.worldline.ca\/blog\/?p=2288"},"modified":"2014-11-05T14:53:01","modified_gmt":"2014-11-05T19:53:01","slug":"making-connections-we-want-you-to-forget-about-what-we-do","status":"publish","type":"post","link":"https:\/\/www.worldline.ca\/blog\/making-connections-we-want-you-to-forget-about-what-we-do\/","title":{"rendered":"Making Connections: We want you to forget about what we do!"},"content":{"rendered":"<p style=\"color: #373737;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-2289\" src=\"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/11\/Leigh_Sabourin-300x197.jpg\" alt=\"Leigh_Sabourin\" width=\"300\" height=\"197\" srcset=\"https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/11\/Leigh_Sabourin-300x197.jpg 300w, https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/11\/Leigh_Sabourin-1024x673.jpg 1024w, https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/11\/Leigh_Sabourin-456x300.jpg 456w, https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/11\/Leigh_Sabourin.jpg 1782w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>Recently we\u00a0asked a number of people at Worldline if they could spell out what they do in their daily working lives to make our customer\u2019s experience with us\u00a0<em>just<\/em>\u00a0a little bit better. One of the more interesting pieces\u00a0we\u00a0received came for Leigh Sabourin,\u00a0our purchasing and logistics manager.<\/p>\n<p style=\"color: #373737;\">She and her team are responsible for all the equipment that both Worldline, and NEWT, our business services division, provide to customers. That makes her the pointy end of the spear for us when it comes to ensuring our customers are getting what they are paying for, and as she puts it:<\/p>\n<h2>We want you to forget about what we do!<\/h2>\n<p style=\"color: #373737;\">Our goal is for customers to plug in their new hardware and forget about it!\u00a0 Customer peace of mind is what we bring, the ability to plug your gear in and not think of it again.\u00a0 Reliability .\u00a0 Consistency.<\/p>\n<p style=\"color: #373737;\">Each piece of hardware is personally handled by one of our staff.<\/p>\n<p style=\"color: #373737;\">Modems are individually configured, tested and prepared for FedEx shipping to our customers.<\/p>\n<p style=\"color: #373737;\">Phones are provisioned, registered and carefully packaged for delivery to their new homes. Part of how we can keep customer costs low is by offering high quality refurbished equipment.\u00a0 Hardware goes through vigorous testing prior to being approved for deployment on Fibernetics diverse network.\u00a0 We offer refurbished equipment to all channels of Fibernetics business, to the delight of our customers and their bank accounts.<\/p>\n<p style=\"color: #373737;\">We strive daily to hit tight target timelines and support all of Fibernetics customers by providing them a quality product they can count on.<\/p>\n<p style=\"color: #373737;\">And forget about.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-2276\" src=\"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/09\/Fibernetics_Logistics-300x198.jpg\" alt=\"Leigh, and some of her logistics team\" width=\"300\" height=\"198\" \/><\/p>\n<p style=\"color: #373737;\">It\u2019s an interesting take, and a valid one. Having a consistent, reliable nuisance free product delivered to our customers is the ideal for a service provider. The\u00a0greatest customer experience that Worldline could possibly provide would be\u00a0essentially\u00a0having our customers forget\u00a0about us. Except on invoice day of course\u00a0<img decoding=\"async\" class=\"wp-smiley\" src=\"http:\/\/www.worldline.ca\/blog\/wp-includes\/images\/smilies\/icon_smile.gif\" alt=\":-)\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recently we\u00a0asked a number of people at Worldline if they could spell out what they do in their daily working lives to make our customer\u2019s experience with us\u00a0just\u00a0a little bit better. One of the more interesting pieces\u00a0we\u00a0received came for Leigh &hellip; <a href=\"https:\/\/www.worldline.ca\/blog\/making-connections-we-want-you-to-forget-about-what-we-do\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2288","post","type-post","status-publish","format-standard","hentry","category-worldline"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Making Connections: We want you to forget about what we do! - Worldline Canada<\/title>\n<meta name=\"description\" content=\"We strive daily to hit tight target timelines and support all of Fibernetics customers by providing them a quality product they can count on.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldline.ca\/blog\/making-connections-we-want-you-to-forget-about-what-we-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Making Connections: We want you to forget about what we do! 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