{"id":2401,"date":"2014-12-18T09:48:16","date_gmt":"2014-12-18T14:48:16","guid":{"rendered":"http:\/\/www.worldline.ca\/blog\/?p=2401"},"modified":"2014-12-18T11:51:52","modified_gmt":"2014-12-18T16:51:52","slug":"william-cid-worldline-level-3%e2%80%b2s-superhero-award","status":"publish","type":"post","link":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/","title":{"rendered":"William Cid: Worldline Level 3\u2032s Superhero Award"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2402\" src=\"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/12\/IMG_20141217_035139-768x1024.jpg\" alt=\"William Cid\" width=\"584\" height=\"778\" srcset=\"https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/12\/IMG_20141217_035139-768x1024.jpg 768w, https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/12\/IMG_20141217_035139-225x300.jpg 225w, https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/12\/IMG_20141217_035139.jpg 1937w\" sizes=\"auto, (max-width: 584px) 100vw, 584px\" \/><\/span><\/p>\n<p class=\"p1\">Our Level 3 Support team are a group of dedicated tech support specialists working out of our Cambridge, Ontario head office. They work daily with our customer support crew working at the Fibernetics Call Centre with a common goal, to provide Worldline customers the best care and service in the industry. Period.<\/p>\n<p class=\"p1\">Earlier this year they initiated a new program called the Level 3 Superhero Award to recognize outstanding contributions from support staff. Marlen Garcia was November&#8217;s recipient and now it&#8217;s time to announce the latest winner.<\/p>\n<h2 class=\"p1\"><span class=\"s1\">From the Level 3 Team: <\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">At Worldline we\u00a0are constantly working to improve our service and how we interact with our customer interaction. A key to that is focusing on how\u00a0our customer service representatives are working to make any call you make to us a positive experience.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">It&#8217;s all about the training and we are very proud of how\u00a0our\u00a0customer service team are functioning as a group, their\u00a0continued growth and the direction they are going in. Today, we would like to recognize one of our wonderful colleagues who is responsible for helping maintain this high level of customer care.<\/span><\/p>\n<p class=\"p1\"><strong>William Cid<\/strong> has been with us since 2007\u00a0and his efforts have been\u00a0invaluable in our day to day efforts to provide our customers with the best quality service possible. William is a total team player and is constantly seeking to help everyone he works with.<\/p>\n<p class=\"p1\"><span class=\"s1\">This is what Williams manager had to say:<\/span><\/p>\n<p class=\"p2\" style=\"padding-left: 30px;\"><span class=\"s2\">\u201c<\/span><span class=\"s1\">He is a good team player, works well with others and always willing to cooperate and help. Communication is one of his strengths which he applies a lot on a day to day basis. He is very positive, energetic and a good listener. No matter how busy and tough the day can be, he always smiles and motivates his teammates and make sure that he gets the job done correctly and efficiently.\u201d<\/span><\/p>\n<p class=\"p3\" style=\"padding-left: 30px;\"><span class=\"s3\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0 <\/span><span class=\"s1\">David Desir, FCC assistant manager<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">William is someone who not only says our Company mantra, but he also walks the walk and means it when he says &#8220;I&#8217;m in&#8221;.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our Level 3 Support team are a group of dedicated tech support specialists working out of our Cambridge, Ontario head office. They work daily with our customer support crew working at the Fibernetics Call Centre with a common goal, to &hellip; <a href=\"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2401","post","type-post","status-publish","format-standard","hentry","category-worldline"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>William Cid: Worldline Level 3\u2032s Superhero Award - Worldline Canada<\/title>\n<meta name=\"description\" content=\"The latest winner of the Worldline Level 3\u2032s Superhero Award is well deserved\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3\u2032s-superhero-award\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"William Cid: Worldline Level 3\u2032s Superhero Award - Worldline Canada\" \/>\n<meta property=\"og:description\" content=\"The latest winner of the Worldline Level 3\u2032s Superhero Award is well deserved\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3\u2032s-superhero-award\/\" \/>\n<meta property=\"og:site_name\" content=\"Worldline Canada\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/worldlineCanada\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/worldlineCanada\" \/>\n<meta property=\"article:published_time\" content=\"2014-12-18T14:48:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2014-12-18T16:51:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/12\/IMG_20141217_035139.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1937\" \/>\n\t<meta property=\"og:image:height\" content=\"2582\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"info@worldline.ca\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@worldlinecanada\" \/>\n<meta name=\"twitter:site\" content=\"@worldlinecanada\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"info@worldline.ca\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/\"},\"author\":{\"name\":\"info@worldline.ca\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#\\\/schema\\\/person\\\/35edd7fc06751f013ea556acca1b43c6\"},\"headline\":\"William Cid: Worldline Level 3\u2032s Superhero Award\",\"datePublished\":\"2014-12-18T14:48:16+00:00\",\"dateModified\":\"2014-12-18T16:51:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/\"},\"wordCount\":351,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.worldline.ca\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/12\\\/IMG_20141217_035139-768x1024.jpg\",\"articleSection\":[\"Worldline\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/\",\"url\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/\",\"name\":\"William Cid: Worldline Level 3\u2032s Superhero Award - Worldline Canada\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.worldline.ca\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/12\\\/IMG_20141217_035139-768x1024.jpg\",\"datePublished\":\"2014-12-18T14:48:16+00:00\",\"dateModified\":\"2014-12-18T16:51:52+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#\\\/schema\\\/person\\\/35edd7fc06751f013ea556acca1b43c6\"},\"description\":\"The latest winner of the Worldline Level 3\u2032s Superhero Award is well deserved\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/#primaryimage\",\"url\":\"http:\\\/\\\/www.worldline.ca\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/12\\\/IMG_20141217_035139-768x1024.jpg\",\"contentUrl\":\"http:\\\/\\\/www.worldline.ca\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/12\\\/IMG_20141217_035139-768x1024.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"William Cid: Worldline Level 3\u2032s Superhero Award\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/\",\"name\":\"Worldline Canada\",\"description\":\"What&#039;s Up at Canada&#039;s Lowest Price Home Phone &amp; Internet Provider\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#\\\/schema\\\/person\\\/35edd7fc06751f013ea556acca1b43c6\",\"name\":\"info@worldline.ca\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bb18e72fcae9702565458879a02e270e3509d85eb430ec039b14678cad6709e3?s=96&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bb18e72fcae9702565458879a02e270e3509d85eb430ec039b14678cad6709e3?s=96&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bb18e72fcae9702565458879a02e270e3509d85eb430ec039b14678cad6709e3?s=96&r=g\",\"caption\":\"info@worldline.ca\"},\"sameAs\":[\"http:\\\/\\\/www.worldline.ca\",\"https:\\\/\\\/www.facebook.com\\\/worldlineCanada\",\"https:\\\/\\\/x.com\\\/worldlinecanada\"],\"url\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/author\\\/infoworldline-ca\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"William Cid: Worldline Level 3\u2032s Superhero Award - Worldline Canada","description":"The latest winner of the Worldline Level 3\u2032s Superhero Award is well deserved","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3\u2032s-superhero-award\/","og_locale":"en_US","og_type":"article","og_title":"William Cid: Worldline Level 3\u2032s Superhero Award - Worldline Canada","og_description":"The latest winner of the Worldline Level 3\u2032s Superhero Award is well deserved","og_url":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3\u2032s-superhero-award\/","og_site_name":"Worldline Canada","article_publisher":"https:\/\/www.facebook.com\/worldlineCanada","article_author":"https:\/\/www.facebook.com\/worldlineCanada","article_published_time":"2014-12-18T14:48:16+00:00","article_modified_time":"2014-12-18T16:51:52+00:00","og_image":[{"width":1937,"height":2582,"url":"https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/12\/IMG_20141217_035139.jpg","type":"image\/jpeg"}],"author":"info@worldline.ca","twitter_card":"summary_large_image","twitter_creator":"@worldlinecanada","twitter_site":"@worldlinecanada","twitter_misc":{"Written by":"info@worldline.ca","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/#article","isPartOf":{"@id":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/"},"author":{"name":"info@worldline.ca","@id":"https:\/\/www.worldline.ca\/blog\/#\/schema\/person\/35edd7fc06751f013ea556acca1b43c6"},"headline":"William Cid: Worldline Level 3\u2032s Superhero Award","datePublished":"2014-12-18T14:48:16+00:00","dateModified":"2014-12-18T16:51:52+00:00","mainEntityOfPage":{"@id":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/"},"wordCount":351,"commentCount":0,"image":{"@id":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/#primaryimage"},"thumbnailUrl":"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/12\/IMG_20141217_035139-768x1024.jpg","articleSection":["Worldline"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/","url":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/","name":"William Cid: Worldline Level 3\u2032s Superhero Award - Worldline Canada","isPartOf":{"@id":"https:\/\/www.worldline.ca\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/#primaryimage"},"image":{"@id":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/#primaryimage"},"thumbnailUrl":"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/12\/IMG_20141217_035139-768x1024.jpg","datePublished":"2014-12-18T14:48:16+00:00","dateModified":"2014-12-18T16:51:52+00:00","author":{"@id":"https:\/\/www.worldline.ca\/blog\/#\/schema\/person\/35edd7fc06751f013ea556acca1b43c6"},"description":"The latest winner of the Worldline Level 3\u2032s Superhero Award is well deserved","breadcrumb":{"@id":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/#primaryimage","url":"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/12\/IMG_20141217_035139-768x1024.jpg","contentUrl":"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2014\/12\/IMG_20141217_035139-768x1024.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.worldline.ca\/blog\/william-cid-worldline-level-3%e2%80%b2s-superhero-award\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.worldline.ca\/blog\/"},{"@type":"ListItem","position":2,"name":"William Cid: Worldline Level 3\u2032s Superhero Award"}]},{"@type":"WebSite","@id":"https:\/\/www.worldline.ca\/blog\/#website","url":"https:\/\/www.worldline.ca\/blog\/","name":"Worldline Canada","description":"What&#039;s Up at Canada&#039;s Lowest Price Home Phone &amp; Internet Provider","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.worldline.ca\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.worldline.ca\/blog\/#\/schema\/person\/35edd7fc06751f013ea556acca1b43c6","name":"info@worldline.ca","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/bb18e72fcae9702565458879a02e270e3509d85eb430ec039b14678cad6709e3?s=96&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bb18e72fcae9702565458879a02e270e3509d85eb430ec039b14678cad6709e3?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bb18e72fcae9702565458879a02e270e3509d85eb430ec039b14678cad6709e3?s=96&r=g","caption":"info@worldline.ca"},"sameAs":["http:\/\/www.worldline.ca","https:\/\/www.facebook.com\/worldlineCanada","https:\/\/x.com\/worldlinecanada"],"url":"https:\/\/www.worldline.ca\/blog\/author\/infoworldline-ca\/"}]}},"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/posts\/2401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/comments?post=2401"}],"version-history":[{"count":3,"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/posts\/2401\/revisions"}],"predecessor-version":[{"id":2405,"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/posts\/2401\/revisions\/2405"}],"wp:attachment":[{"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/media?parent=2401"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/categories?post=2401"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/tags?post=2401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}