{"id":2526,"date":"2015-02-05T11:59:12","date_gmt":"2015-02-05T16:59:12","guid":{"rendered":"http:\/\/www.worldline.ca\/blog\/?p=2526"},"modified":"2015-02-05T14:52:03","modified_gmt":"2015-02-05T19:52:03","slug":"level-3-super-hero-award-winner-yari-pichardo","status":"publish","type":"post","link":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/","title":{"rendered":"Level 3 Super Hero Award winner: Yari Pichardo"},"content":{"rendered":"

\"YariOur Level 3 Support team are a group of dedicated tech support specialists working out of our Cambridge, Ontario head office.<\/p>\n

They work daily with our customer support crew at the Fibernetics Call Centre with a common goal: to provide Worldline customers the best care and service in the industry.<\/p>\n

Earlier this year they initiated a new program called the Level 3 Superhero Award<\/strong> to recognize outstanding contributions from support staff. Marlen Garcia<\/strong><\/a> was November\u2019s recipient and now it\u2019s time to announce the latest winner.<\/p>\n

From the Level 3 Team:<\/h2>\n

Here at Worldline, we are constantly improving our service and working to enhance our customer interaction. One of the metrics we monitor is how our customer service representatives are working to make any call to us a positive experience.<\/p>\n

We are very proud of how our customer service team continues to surpass our expectations\u00a0and are VERY excited with the growth of their skill sets and direction they are taking.\u00a0Especially now, considering how Worldline continues to set\u00a0record-breaking months from our sales team. Today, we would like to recognize one of our wonderful colleagues.<\/p>\n

We would like to introduce you all to Yari Pichardo<\/strong>. Yari works in our contact center\u00a0and\u00a0primarily helps our customers with billing \u00a0issues and questions.<\/p>\n

A detail oriented service professional, Yari crosses all t’s and dots every i looking to resolve every call then and there and as quickly as possible.<\/p>\n

Previously\u00a0when preparing to present this award, we review a number of our \u00a0Customer Service reps\u00a0work in order to determine who best deserves to win. This month is different as we were\u00a0approached by a member of our billing team:<\/p>\n

“The revenue assurance team believes that Yari deserves recognition.\u00a0 Not only from her outstanding work with her EDI payments but also the quality of her tickets and her outgoing personality.”<\/p>\n

Yari shows accountability for her work and is always trying to resolve anything a customer needs help with. She has a very positive attitude and demonstrates\u00a0a drive to get\u00a0better every\u00a0day.<\/p>\n

Yari walks the walk and means it when she says “I’m in”.<\/p>\n

\"Yari<\/p>\n","protected":false},"excerpt":{"rendered":"

Our Level 3 Support team are a group of dedicated tech support specialists working out of our Cambridge, Ontario head office. They work daily with our customer support crew at the Fibernetics Call Centre with a common goal: to provide … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2526","post","type-post","status-publish","format-standard","hentry","category-worldline"],"yoast_head":"\nLevel 3 Super Hero Award winner: Yari Pichardo - Worldline Canada<\/title>\n<meta name=\"description\" content=\"For the first time the Level 3 Super Hero Award winner was nominated from another division. Please meet Yari Pichardo\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Level 3 Super Hero Award winner: Yari Pichardo - Worldline Canada\" \/>\n<meta property=\"og:description\" content=\"For the first time the Level 3 Super Hero Award winner was nominated from another division. Please meet Yari Pichardo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/\" \/>\n<meta property=\"og:site_name\" content=\"Worldline Canada\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/worldlineCanada\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/worldlineCanada\" \/>\n<meta property=\"article:published_time\" content=\"2015-02-05T16:59:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2015-02-05T19:52:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2015\/02\/image001-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"268\" \/>\n\t<meta property=\"og:image:height\" content=\"270\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"info@worldline.ca\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@worldlinecanada\" \/>\n<meta name=\"twitter:site\" content=\"@worldlinecanada\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"info@worldline.ca\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/\"},\"author\":{\"name\":\"info@worldline.ca\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#\\\/schema\\\/person\\\/35edd7fc06751f013ea556acca1b43c6\"},\"headline\":\"Level 3 Super Hero Award winner: Yari Pichardo\",\"datePublished\":\"2015-02-05T16:59:12+00:00\",\"dateModified\":\"2015-02-05T19:52:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/\"},\"wordCount\":361,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.worldline.ca\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/02\\\/image001-1.png\",\"articleSection\":[\"Worldline\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/\",\"url\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/\",\"name\":\"Level 3 Super Hero Award winner: Yari Pichardo - Worldline Canada\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.worldline.ca\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/02\\\/image001-1.png\",\"datePublished\":\"2015-02-05T16:59:12+00:00\",\"dateModified\":\"2015-02-05T19:52:03+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#\\\/schema\\\/person\\\/35edd7fc06751f013ea556acca1b43c6\"},\"description\":\"For the first time the Level 3 Super Hero Award winner was nominated from another division. Please meet Yari Pichardo\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/#primaryimage\",\"url\":\"http:\\\/\\\/www.worldline.ca\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/02\\\/image001-1.png\",\"contentUrl\":\"http:\\\/\\\/www.worldline.ca\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/02\\\/image001-1.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/level-3-super-hero-award-winner-yari-pichardo\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Level 3 Super Hero Award winner: Yari Pichardo\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/\",\"name\":\"Worldline Canada\",\"description\":\"What's Up at Canada's Lowest Price Home Phone & Internet Provider\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#\\\/schema\\\/person\\\/35edd7fc06751f013ea556acca1b43c6\",\"name\":\"info@worldline.ca\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bb18e72fcae9702565458879a02e270e3509d85eb430ec039b14678cad6709e3?s=96&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bb18e72fcae9702565458879a02e270e3509d85eb430ec039b14678cad6709e3?s=96&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/bb18e72fcae9702565458879a02e270e3509d85eb430ec039b14678cad6709e3?s=96&r=g\",\"caption\":\"info@worldline.ca\"},\"sameAs\":[\"http:\\\/\\\/www.worldline.ca\",\"https:\\\/\\\/www.facebook.com\\\/worldlineCanada\",\"https:\\\/\\\/x.com\\\/worldlinecanada\"],\"url\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/author\\\/infoworldline-ca\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Level 3 Super Hero Award winner: Yari Pichardo - Worldline Canada","description":"For the first time the Level 3 Super Hero Award winner was nominated from another division. Please meet Yari Pichardo","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/","og_locale":"en_US","og_type":"article","og_title":"Level 3 Super Hero Award winner: Yari Pichardo - Worldline Canada","og_description":"For the first time the Level 3 Super Hero Award winner was nominated from another division. Please meet Yari Pichardo","og_url":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/","og_site_name":"Worldline Canada","article_publisher":"https:\/\/www.facebook.com\/worldlineCanada","article_author":"https:\/\/www.facebook.com\/worldlineCanada","article_published_time":"2015-02-05T16:59:12+00:00","article_modified_time":"2015-02-05T19:52:03+00:00","og_image":[{"width":268,"height":270,"url":"https:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2015\/02\/image001-1.png","type":"image\/png"}],"author":"info@worldline.ca","twitter_card":"summary_large_image","twitter_creator":"@worldlinecanada","twitter_site":"@worldlinecanada","twitter_misc":{"Written by":"info@worldline.ca","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/#article","isPartOf":{"@id":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/"},"author":{"name":"info@worldline.ca","@id":"https:\/\/www.worldline.ca\/blog\/#\/schema\/person\/35edd7fc06751f013ea556acca1b43c6"},"headline":"Level 3 Super Hero Award winner: Yari Pichardo","datePublished":"2015-02-05T16:59:12+00:00","dateModified":"2015-02-05T19:52:03+00:00","mainEntityOfPage":{"@id":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/"},"wordCount":361,"commentCount":0,"image":{"@id":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/#primaryimage"},"thumbnailUrl":"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2015\/02\/image001-1.png","articleSection":["Worldline"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/","url":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/","name":"Level 3 Super Hero Award winner: Yari Pichardo - Worldline Canada","isPartOf":{"@id":"https:\/\/www.worldline.ca\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/#primaryimage"},"image":{"@id":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/#primaryimage"},"thumbnailUrl":"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2015\/02\/image001-1.png","datePublished":"2015-02-05T16:59:12+00:00","dateModified":"2015-02-05T19:52:03+00:00","author":{"@id":"https:\/\/www.worldline.ca\/blog\/#\/schema\/person\/35edd7fc06751f013ea556acca1b43c6"},"description":"For the first time the Level 3 Super Hero Award winner was nominated from another division. Please meet Yari Pichardo","breadcrumb":{"@id":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/#primaryimage","url":"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2015\/02\/image001-1.png","contentUrl":"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2015\/02\/image001-1.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.worldline.ca\/blog\/level-3-super-hero-award-winner-yari-pichardo\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.worldline.ca\/blog\/"},{"@type":"ListItem","position":2,"name":"Level 3 Super Hero Award winner: Yari Pichardo"}]},{"@type":"WebSite","@id":"https:\/\/www.worldline.ca\/blog\/#website","url":"https:\/\/www.worldline.ca\/blog\/","name":"Worldline Canada","description":"What's Up at Canada's Lowest Price Home Phone & Internet Provider","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.worldline.ca\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.worldline.ca\/blog\/#\/schema\/person\/35edd7fc06751f013ea556acca1b43c6","name":"info@worldline.ca","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/bb18e72fcae9702565458879a02e270e3509d85eb430ec039b14678cad6709e3?s=96&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bb18e72fcae9702565458879a02e270e3509d85eb430ec039b14678cad6709e3?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bb18e72fcae9702565458879a02e270e3509d85eb430ec039b14678cad6709e3?s=96&r=g","caption":"info@worldline.ca"},"sameAs":["http:\/\/www.worldline.ca","https:\/\/www.facebook.com\/worldlineCanada","https:\/\/x.com\/worldlinecanada"],"url":"https:\/\/www.worldline.ca\/blog\/author\/infoworldline-ca\/"}]}},"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/posts\/2526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/comments?post=2526"}],"version-history":[{"count":6,"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/posts\/2526\/revisions"}],"predecessor-version":[{"id":2536,"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/posts\/2526\/revisions\/2536"}],"wp:attachment":[{"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/media?parent=2526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/categories?post=2526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.worldline.ca\/blog\/wp-json\/wp\/v2\/tags?post=2526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}