{"id":283,"date":"2013-02-20T16:41:57","date_gmt":"2013-02-20T21:41:57","guid":{"rendered":"http:\/\/www.worldline.ca\/blog\/?p=283"},"modified":"2013-02-20T17:10:05","modified_gmt":"2013-02-20T22:10:05","slug":"a-letter-from-the-ceo","status":"publish","type":"post","link":"https:\/\/www.worldline.ca\/blog\/a-letter-from-the-ceo\/","title":{"rendered":"A Letter from the CEO"},"content":{"rendered":"

Okay, this isn’t an actual letter from the CEO. Tricked ya!\u00a0But after you are all hooked up with Worldline’s Home Phone & Internet Bundle, in the welcome package that includes stuff like the modem, cables, instructions, discount coupons etc, you will also find this on page one:<\/p>\n

\"Jody_message\"<\/a>

Page 1 of the Bundle Welcome booklet<\/p><\/div>\n

This letter from Jody\u00a0provides our customers, be they unlimited\u00a0long distance calling customers,\u00a0unlimited international calling customers, unlimited\u00a0high-speed internet customers or Internet and home phone with unlimited long distance bundle customers, with his personal email address,\u00a0which means all our customers have direct access to the guy who makes the rest of us jump through hoops around here.<\/span><\/p>\n

It’s a powerful weapon he’s handed off to the hundreds of thousands that we serve.<\/p>\n

It’s been written <\/span>here before<\/a> how useful it is for our customers to follow Worldline on <\/span>Twitter<\/a> and on <\/span>Facebook<\/a>, because it gives them instant customer support – and that’s all true.<\/span><\/p>\n

But giving them a direct connection to the head honcho?<\/p>\n

Man, what was he thinking?<\/p>\n

What he was thinking was this: We’ve made it way too hard for our customers to interact with us, and the opposite is true as well. We haven’t been taking advantage of our greatest resource, our customers, to improve the services we provide.<\/p>\n

In 2013 we have\u00a0committed\u00a0ourselves to change. We are opening up as many avenues of access that we can, and in the coming months we be debuting a set of tools that will greatly improve the customer experience.<\/p>\n

But in the mean time, drop us a line whenever you want, and give Jody a shout if you have a question or an issue.<\/p>\n

If you do, it’s\u00a0guaranteed\u00a0it will never be ignored.<\/p>\n","protected":false},"excerpt":{"rendered":"

Okay, this isn’t an actual letter from the CEO. Tricked ya!\u00a0But after you are all hooked up with Worldline’s Home Phone & Internet Bundle, in the welcome package that includes stuff like the modem, cables, instructions, discount coupons etc, you … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,6,4,2],"tags":[],"class_list":["post-283","post","type-post","status-publish","format-standard","hentry","category-broadband","category-canada","category-internet","category-worldline"],"yoast_head":"\nA Letter from the CEO - Worldline Canada<\/title>\n<meta name=\"description\" content=\"After you are hooked up with any of Worldline's services, like our Home Phone & Internet Bundle, guess who is your first point of contact?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldline.ca\/blog\/a-letter-from-the-ceo\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Letter from the CEO - 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