{"id":309,"date":"2013-02-25T16:48:00","date_gmt":"2013-02-25T21:48:00","guid":{"rendered":"http:\/\/www.worldline.ca\/blog\/?p=309"},"modified":"2023-11-27T22:04:02","modified_gmt":"2023-11-28T03:04:02","slug":"facebook-makes-us-psychic","status":"publish","type":"post","link":"https:\/\/www.worldline.ca\/blog\/facebook-makes-us-psychic\/","title":{"rendered":"Facebook makes us Psychic"},"content":{"rendered":"
\"Facebook<\/a>

Let’s Be Friends<\/p><\/div>\n

So, there’s this new customer Greg, who just signed up for a Worldline\u00a0Home Phone and Internet Bundle<\/a> five days ago, and basically he’s not been happy ever since.<\/p>\n

It seems both his Internet and Home phone were going down about once a day since he changed to us, and this morning he’d had enough. He was going to call us and (rightfully) give us a piece of his mind.<\/p>\n

But first, he wanted to vent on Facebook, and posted an all-caps screed about how much we suck:<\/p>\n

\"Greg_screed\"<\/a>And that was on the front page of our Facebook<\/a> page. Ouch!<\/p>\n

The thing is, as soon as someone posts on our Facebook page, we get an alert. He posted this at 6 a.m. this morning and just a few minutes after that we’d already alerted our technical help department and they opened up a service ticket. A few minutes after 10 they gave Greg a shout to let him know that they figured out what his problem was, (he had a rare issue with something called “occupancy”, which is undetectable during\u00a0installation\u00a0as it occurs so infrequently), and they’d have it repaired in 24-48 hours. (It actually was fixed early in the afternoon, but who’s counting?)<\/p>\n

The point here is, Greg never had the chance to call us.<\/p>\n

We called him<\/em> letting him know that we were aware of his<\/em> problem, and would take care of it as soon as possible. His reaction on Facebook was awesome:<\/p>\n

\"Greg_CS\"<\/a><\/p>\n

We’ve said it before<\/a>\u00a0and\u00a0we’ll keep saying it again: If you are a Worldline customer, you really should follow us on Facebook<\/a> & Twitter<\/a> because if you have a problem, we’ll solve it as fast as we possibly can.<\/p>\n

Faster than the speed of phone in fact.<\/p>\n","protected":false},"excerpt":{"rendered":"

So, there’s this new customer Greg, who just signed up for a Worldline\u00a0Home Phone and Internet Bundle five days ago, and basically he’s not been happy ever since. It seems both his Internet and Home phone were going down about … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,6,2],"tags":[],"class_list":["post-309","post","type-post","status-publish","format-standard","hentry","category-broadband","category-canada","category-worldline"],"yoast_head":"\nFacebook makes us Psychic - Worldline Canada<\/title>\n<meta name=\"description\" content=\"What happens when a customer posts a customer service issue on Facebook? 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A miracle!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.worldline.ca\/blog\/facebook-makes-us-psychic\/\" \/>\n<meta property=\"og:site_name\" content=\"Worldline Canada\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/worldlineCanada\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/worldlineCanada\" \/>\n<meta property=\"article:published_time\" content=\"2013-02-25T21:48:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-28T03:04:02+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.worldline.ca\/blog\/wp-content\/uploads\/2013\/02\/FacebookFriends.jpg\" \/>\n<meta name=\"author\" content=\"info@worldline.ca\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@worldlinecanada\" \/>\n<meta name=\"twitter:site\" content=\"@worldlinecanada\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"info@worldline.ca\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/facebook-makes-us-psychic\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/facebook-makes-us-psychic\\\/\"},\"author\":{\"name\":\"info@worldline.ca\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#\\\/schema\\\/person\\\/35edd7fc06751f013ea556acca1b43c6\"},\"headline\":\"Facebook makes us Psychic\",\"datePublished\":\"2013-02-25T21:48:00+00:00\",\"dateModified\":\"2023-11-28T03:04:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/facebook-makes-us-psychic\\\/\"},\"wordCount\":317,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/facebook-makes-us-psychic\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.worldline.ca\\\/blog\\\/wp-content\\\/uploads\\\/2013\\\/02\\\/FacebookFriends.jpg\",\"articleSection\":[\"Broadband\",\"Canada\",\"Worldline\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/facebook-makes-us-psychic\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/facebook-makes-us-psychic\\\/\",\"url\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/facebook-makes-us-psychic\\\/\",\"name\":\"Facebook makes us Psychic - Worldline Canada\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/facebook-makes-us-psychic\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/facebook-makes-us-psychic\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.worldline.ca\\\/blog\\\/wp-content\\\/uploads\\\/2013\\\/02\\\/FacebookFriends.jpg\",\"datePublished\":\"2013-02-25T21:48:00+00:00\",\"dateModified\":\"2023-11-28T03:04:02+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.worldline.ca\\\/blog\\\/#\\\/schema\\\/person\\\/35edd7fc06751f013ea556acca1b43c6\"},\"description\":\"What happens when a customer posts a customer service issue on Facebook? 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