COVID-19 Update from Worldline

Our primary contact centre is currently experiencing a government-mandated partial shutdown. Keeping our customer’s services connected is our top priority during this time. We appreciate your patience as call wait times may be significantly longer than normal.

For technical issues: Our priority is looking after customers with technical issues. Before contacting us with technical issues regarding Internet or phone, please first try the following steps to reset your modem, which can resolve many minor issues with a fresh connection:

• Unplug the modem from the power supply, and wait for 30 seconds
• Plug the modem back in, and allow up to 10 minutes for the modem to reconnect
• If you are still experiencing issues, we recommend you use our Support App to run a scan on your network, which can help identify and resolve many common issues

For billing & payment: You can check your balance, make or review payments, or change your payment options using the Worldline Customer Portal.

• If you have an urgent billing issue, please send an email to billing@worldline.ca

New Service Requests & Upgrades: We are now accepting requests for new services. Please call 1-855-299-0025 to speak with someone about getting signed up.

Customer Resources