Canada's Superhero Phone & Internet Company
COVID-19 Update from Worldline. Learn More


Slow speeds or network issues?

You can use the Fibernetics Support app to help you identify and fix many common home network issues.

You can use the app 24/7 to help improve your network connectivity automatically, with no wait times. The Fibernetics Support app allows you to easily diagnose and troubleshoot any WiFi or connectivity issues you may be experiencing. Download the app to get started, or click here to learn more.


Contact Us:

By Phone: 1-855-299-0025

Monday-Friday: 9:00am - 9:00pm
Weekend: 9:00am - 5:00pm

Technical & Billing Support

By Phone: 1-855-299-0025

Monday-Friday: 9:00am - 9:00pm
Weekend: 9:00am - 5:00pm

By Email:

Support Email:
Billing Email:

Scheduled Maintenance Windows: click here


You may click on this link for detailed instructions on how to make a complaint.

Complaints Email:

Protect Yourself from Scam/Spam Emails

If you receive an email from "Worldline" that looks at all suspicious (requesting you to click a link to update personal information or make a bill payment), here's how you can check the authenticity of any Worldline email you receive:

  1. DO NOT CLICK on any links or open any attachments.
  2. Check the status of your account: go to to log in to the customer portal. Check that your contact information and billing is up to date. If necessary, edit your contact information or make any bill payments directly within the customer portal.
  3. Confirm the authenticity of the email with one of our agents. Chat with us through the web chat, or contact us by phone (1-855-299-0025) or email (
  4. Mark the email as junk or spam.