Technical & Billing Support
Support powered by ChatGPT available 24 hours a day, 7 days a week. If you need a quick answer, don’t want to call or if our support desk is closed you can simply send us an iMessage/Text message to (289) 802-2630 or click on the chat box on the bottom right of our website and ask a question.
Monday-Friday: 9.00am-9.00pm Saturday & Sunday: 9:00am-5:00pm
Customer Resources
Slow speeds or network issues?
Use the Fibernetics WiFi Support App to help you identify and fix many common home network issues.
You can use the app 24/7 to help improve your network connectivity automatically, with no wait times. The Fibernetics WiFi Support App allows you to easily diagnose and troubleshoot any WiFi or connectivity issues you may be experiencing. Download the app to get started.
Protect Yourself from Scam/Spam Emails
If you receive an email from “Worldline” that looks at all suspicious (requesting you to click a link to update personal information or make a bill payment), here’s how you can check the authenticity of any Worldline email you receive:
- DO NOT CLICK on any links or open any attachments.
- Check the status of your account: go to worldline.ca/myaccount to log in to the customer portal. Check that your contact information and billing is up to date. If necessary, edit your contact information or make any bill payments directly within the customer portal.
- Confirm the authenticity of the email with one of our agents. Chat with us through the web chat, or contact us by phone (1-855-299-0025) or email (support@worldline.ca)
- Mark the email as junk or spam.
Complaints
How to make a complaint
Worldline goes beyond telecom by providing the highest levels of customer service. No matter your issue, all customer complaints are taken seriously. If you are dissatisfied with your Worldline service, or have any other complaint, follow the instructions on the following page to find support or to report your issue, or use the email address below:
Complaints Email: customercomplaints@worldline.ca