For technical issues: Our priority is looking after customers with technical issues. Before contacting us with technical issues regarding Internet or phone, please first try the following steps to reset your modem, which can resolve many minor issues with a fresh connection:
For billing & payment: You can check your balance, make or review payments, or change your payment options using the Worldline Customer Portal.
New Service Requests & Upgrades: We are now accepting requests for new services. Please call 1-855-299-0025 to speak with someone about getting signed up.
Monday-Friday: 8:00 am-10:00 pm
Weekend: 9:00 am-5:00 pm
Monday-Friday: 8:00 am-10:00 pm
Weekend: 9:00 am-5:00 pm
Monday-Friday: 9:00am - 1:00pm
By Email:Support Email: support@worldline.ca
Billing Email: billing@worldline.ca
Scheduled Maintenance Windows: click here
You may click on this link for detailed instructions on how to make a complaint.
Complaints Email: customercomplaints@worldline.ca
Frequently Requested Documents | WiFi Settings | Port Forwarding Settings | Quick Start Guides |