COVID-19 Update from Worldline

Our primary contact centre is currently experiencing a government-mandated partial shutdown. Keeping our customer’s services connected is our top priority during this time. We appreciate your patience as call wait times may be significantly longer than normal. If your request is not urgent, we encourage you to call back at a later time. We are closely monitoring the situation as it unfolds, and we will continue to update you of any developments on this page.

For technical issues: Our priority is looking after customers with technical issues. Before contacting us with technical issues regarding Internet or phone, please first try the following steps to reset your modem, which can resolve many minor issues with a fresh connection:

• Unplug the modem from the power supply, and wait for 30 seconds
• Plug the modem back in, and allow up to 10 minutes for the modem to reconnect
• If you are still experiencing issues, please call us at 1-855-299-0025 or open a live chat

For billing & payment: You can check your balance, make or review payments, or change your payment options using the Worldline Customer Portal.

• If you have an urgent billing issue, please send an email to billing@worldline.ca

New Service Requests & Upgrades: We have decided to temporarily suspend requests for new services and service upgrades during this period of uncertainty. Our top priority is focusing on making sure our current customers stay connected.

• You can call 1-855-299-0025 and leave a message if you wish to hear from us when we are able to accept new requests.

Customer Resources