Below are details of maintenance windows that may impact your service along with instructions on what to do in the event that your service is affected.
An update will be performed on the equipment supporting Worldline's Cable Internet service across Ontario.
This update will be performed on different dates depending on the area. On the day of the update, Worldline Cable Internet service within the area will become unavailable for 15 to 30 minutes sometime between 2:00 AM to 6:00 AM EST.
If you experience issues with your service after the scheduled maintenance window for your area, your modem may need to be power cycled. To do so, please unplug the modem power supply, and reconnect it after 20 seconds.
Below are the schedule of the maintenance based on the area:
Area | Date |
Argentia | 08-Jul |
Cambridge | 08-May |
Pefferlaw | 08-Jul |
Bolton | 08-Jul |
Keswick | 24-Jul |
Orangeville | 09-Jul |
Stratford | 09-Jul |
Fallowfield | 10-Jul to 13-Jul |
Alliston | 14-Jul |
Orillia | 14-Jul |
Woodstock | 21-Jul |
Barrie Wilkie | 08-Apr |
Barrie Sperling | 08-Apr |
Hamilton-Hester | 08-Apr |
Markham | 23-Apr to 25-Apr |
Woodbridge | 25-Apr & 26-Apr |
Guelph | 12-May & 13-May |
Newmarket | 13-May & 14-May |
Ottawa-Richmond Road | 15-May, 17-May, 18-May |
Brantford | 22-May & 23-May |
Collingwood | 23-May & 24-May |
Ajax | 05-May to 07-May |
St Laurent | 01-May to 05-May |
Wolfedale | 30-May to 03-Jun |
York Mills | 03-Jun to 08-Jun |
Kitchener | 09-Jun to 11-Jun |
McNicoll | 11-Jun to 14-Jun |
Greensboro | 15-Jun to 17-Jun |
Etobicoke | 17-Jun to 21-Jun |
Dupont | 22-Jun to 24-Jun |
London | 27-Apr to 30-Apr |
Comstock | 24-Jun to 29-Jun, 03-Jul |
Bloor | 03-Jul to 07-Jul |
Hansen | 09-May to 12-May |
New Dundee | 08-Jul |
Newkirk | 25-May to 27-May |
Pine Ridge | 28-May to 30-May |
Campbellville | 20-Jul |