Below are details of maintenance windows that may impact your service along with instructions on what to do in the event that your service is affected.

Cable Internet Maintenance Windows

An update will be performed on the equipment supporting Worldline's Cable Internet service across Ontario.

This update will be performed on different dates depending on the area. On the day of the update, Worldline Cable Internet service within the area will become unavailable for 15 to 30 minutes sometime between 2:00 AM to 6:00 AM EST.

If you experience issues with your service after the scheduled maintenance window for your area, your modem may need to be power cycled. To do so, please unplug the modem power supply, and reconnect it after 20 seconds.

Below are the schedule of the maintenance based on the area: