Worldline is having BIG problems right now… but we brought it on ourselves. It’s all our fault, and now we have to deal with it. Because of the awesome products and service we’re offering at our ridiculously low prices, (blame our Superhero Summer Savings), we’re setting sales record after sales record. Obviously it’s a great problem to have, however we’re growing so fast, we don’t have enough people to handle the volume in a regular working day. Our service delivery team are awesome, but even they have to go home on occasion and that’s why we’re looking for a new:
Residential Service Delivery Project Coordinator
Our Company
We are one of Canada’s fastest growing telecommunications companies and one of Waterloo Region’s emerging start-up success stories! Our rapid success has been leveraged by a marriage of established legacy systems with emerging internet protocol based technologies. This success has translated into growth and many new career opportunities and therefore we are looking for talented people to join our team!
We offer a high energy, professional yet casual work environment with the opportunity to make a difference everyday. It’s an environment where everyone’s contribution is valued and rewarded. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for people who are creative and passionate about their work. Successful employees have an entrepreneurial spirit and a passion for technology. If we are describing you, then consider becoming a part of the Fibernetics team!
The Role:
The Service Delivery Project Coordinator is responsible for working closely with the other members of the Service Delivery Team. This role plays a key part in ensuring successful installations of our residential customers’ telecommunication services and requires excellent customer service and negotiation skills. This role will also be responsible for the proactive identification of missing notifications, due dates, and or missed customer expectations and the rescheduling of confirmed dates where required.
Responsibilities
- Ensure confirmation of installation dates with customers
- Rescheduling of installation dates as required
- Effectively interact with all levels of employees within Fibernetics
- Participate in documentation of Departmental Process and Procedures as required
- Participate in meetings as assigned
- Develop good working relationships with Suppliers
- Direct customer communication as required
- Other duties and projects as assigned
Essential Knowledge and Skills
- Bilingual in both oral and written English and/or Hindi an asset
- Excellent internal and external oral communication skills at all organizational levels
- Excellent written communication including the ability to write clear and professional reports, process and procedures
- Self-motivated and results oriented
- Able to work independently and efficiently to meet deadlines
- Extremely professional with excellent interpersonal, relationship, and communication skills
- Ability to propel and maintain cross functional resources and relationships with internal and external customers
Go you want to join one of the fastest growing companies in Canada? To apply please forward your resume and cover letter to: careers@fibernetics.ca