Coincidentally Fiona, Mike’s daughter, graces the front of the Worldline Facebook page right now
Okay, actually that’s nonsense. What company doesn’t after all? But in this case we’re going to post a letter from a new friend of ours, Greg, because he’s been through a lot to get his Internet just right and he’s been both really, really patient, and now he’s really really appreciative.
So, take it away Greg!
“”I Would Like To Share My Story””.
In the past 2 years I have had nothing but problems with my internet & phone bundles, using providers like Rogers and ACN. Both my phone and internet would go out of service from 1 hr up to a whole day. I would call and complain, a ticket would be made, and that would be the last I heard from anyone, until I had to contact them again for the same issue. All I ever got from them was a lot of excuses of what ” it could be” and never a follow up phone call to see if the problem was fixed. So….as you can see, I was very skeptical on joining yet another provider.
I did some researching on the internet and came across Worldline. The first thing I did was gave them a call and talked to one of their support team members ( Carlos ) and told him all the problems I have had, and asked what made Worldline different. He told me that they had upwards to 300,000 customers changing over to them from other providers. Right there that made me think that Worldline was doing something right. Carlos was very knowledgeable about their service, and made me feel very comfortable. Every question I asked him he had an answer for, so I signed up for the 15 MBPS Internet & Phone Bundle.
All installers showed up on time, and were very polite. Now…I started having a problem with the service going down after it was installed, just enough to reboot the modem, but again I was wondering ….OH NO…NOT AGAIN.
I posted this problem on their Facebook page, and before I could even call them, a Tech contacted me (Mike). He was a very pleasant gentleman to talk to, and understood my concerns. He started trouble shooting my problem right away. He found that I had a very rare situation with something called “occupancy”, which is undetectable during installation as it occurs so infrequently), and they’d have it repaired in 24-48 hours.
It actually was fixed early in the afternoon. Mike has kept an eye on service for a couple of days to make sure there was no more interruptions. Mike called me today March 1 2013 and confirmed with me that everything looked good, and ” I AGREED “.
I AM SO IMPRESSED WITH THERE CUSTOMER SERVICE AND TECH SUPPORT. 10 THUMBS UP TO MIKE AND ALL OF WORLDLINE.
YOURS TRULY
ONE VERY HAPPY CUSTOMER
GREG
We have to find something nice to send Greg. And just thinking about it, we have just the thing actually.
We’ll be announcing that on Monday, March 4th.