Okay, this isn’t an actual letter from the CEO. Tricked ya! But after you are all hooked up with Worldline’s Home Phone & Internet Bundle, in the welcome package that includes stuff like the modem, cables, instructions, discount coupons etc, you will also find this on page one:

Page 1 of the Bundle Welcome booklet

This letter from Jody provides our customers, be they unlimited long distance calling customers, unlimited international calling customers, unlimited high-speed internet customers or Internet and home phone with unlimited long distance bundle customers, with his personal email address, which means all our customers have direct access to the guy who makes the rest of us jump through hoops around here.

It’s a powerful weapon he’s handed off to the hundreds of thousands that we serve.

It’s been written here before how useful it is for our customers to follow Worldline on Twitter and on Facebook, because it gives them instant customer support – and that’s all true.

But giving them a direct connection to the head honcho?

Man, what was he thinking?

What he was thinking was this: We’ve made it way too hard for our customers to interact with us, and the opposite is true as well. We haven’t been taking advantage of our greatest resource, our customers, to improve the services we provide.

In 2013 we have committed ourselves to change. We are opening up as many avenues of access that we can, and in the coming months we be debuting a set of tools that will greatly improve the customer experience.

But in the mean time, drop us a line whenever you want, and give Jody a shout if you have a question or an issue.

If you do, it’s guaranteed it will never be ignored.