Yesterday I received a nice e-mail from Mike Champagne, one of our Level 3 Support team members, talking about a cool customer he was helping with a technical issue. He was setting up an email client for her and she mentioned to him while they were on the call that he should check out her website.
It’s called Organized By Kerena and its a service for those of us who might be organizationally challenged, which I would assume means pretty much everyone.
The reason Kerena wanted Mike to visit was because of her Resources Tab where she recommends service providers to her clients, and there was Worldline!
Very cool to see one of our customers supporting us in this way; an unsolicited promotion due to the level of service we provide, along with the significant cost savings.
Mike thanked her and passed the story along and we thought that was that. Then this afternoon we received this Worldline review:
To anyone considering Worldline as their service provider for home phone, internet or long distance you can trust that you have made the best choice. I became a long distance customer in 2004 and instantly began saving and as services became available I signed on and have been using a bundle of home phone, internet and long distance for years, saving an additional $50.00 a month. Listen, the phone works, the internet is always there and I make phone calls to wherever I want, whenever I want and I have told Worldline to call me when they take on the cellular market.
As for their technical support, just today I had my email issue diagnosed and confirmed in under 10 minutes. It wasn’t a Worldline issue but Worldline resolved it for me. Second time that has happened. A line from my thank you email says it all, “As always, impeccable service with a smile I can feel through the phone!”
I am the owner of ORGANIZED by Kerena and as a service provider myself I place great importance on customer service, customer experience and value for money and that is why I have included Worldline on the Resource page of my website, http://www.organizedbykerena.com/#!resources/cxdu.
December 3, 2014
You’ve sold us Kerena! Thanks so much for the fabulous testimonial, and we all think your business rocks! We’ll be sure to share that around to our customers as well. Want to get organized? Then you should get Organized by Kerena.