Author Archives: info@worldline.ca

CRTC Ruling states Broadband Internet should no longer be limited to specific regions, and is now a basic service for everyone

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The Internet is a basic service in the lives of Canadians. With over 3 billion people worldwide utilizing the web, Canadian’s should no longer be deprived of broadband Internet services. The CRTC is making a change that will benefit the lives of those Canadian’s that live in rural areas, making broadband Internet services available to all.

This new ruling has ISP’s striving to meet the goal of providing rural customers at least 50 megabits per second download speed, and upload speeds of at least 10 megabits per second, and options for unlimited data. According to the CRTC, “two million Canadian households, or roughly 18 per cent, don’t have access to those speeds or data.” Broadband is now deemed as a basic service, regardless of where a person lives. The CRTC expects fixed broadband Internet of at least 50/10Mbps to be available in 90% of Canadian households by the end of 2021, and in the remaining 10% within 10 to 15 years.

The CRTC states that fast Internet speeds and the ability to download content quickly is no longer a superfluity, as people rely heavily on the Internet to do essential, daily actions such as online banking, distance education, government services, telehealth, and much more. Having the option for fast speeds and unlimited data is a must.

Worldline is dedicated to applying these changes to better serve our customers that reside in rural areas. Although specific implementation details from the ruling have yet to be determined, Worldline is better preparing their services for the upcoming changes. Aside from the minimum 50 megabits per second download and 10 megabits per second upload speeds, the CRTC has issued changes that must be implemented within the next six months such as contracts and services must be explained in clear language to ensure customers are completely aware of what’s included and offered. 

Overall, this ruling is paving the way for Canadian’s to make more informed decisions about their telecommunications services, and to offer more to those in rural areas – because everyone deserves fast, reliable broadband Internet

Looking to switch to Worldline telecom services? See what they have to offer in your area today. 

Worldline Launches Customer Portal

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As a low-cost Internet provider, Worldline strives to offer their customers more than just affordable prices and quality telecom services. Worldline has built their business model around customer care, and over a decade in the telecom business, they have  been dedicated to improving their customer service representatives everyday. Besides saving you money, Worldline is introducing an enhanced way to save time by providing customers a new way to view bills, services, and contact information.

Worldline is ecstatic to introduce their online customer portal. With this new improvement, customers can access their previous invoices, balance owing, active services, personal contact and address information, and more with a simple log-in.

The services tab allows customers to add e-mail addresses and manage e-mail services in order to change their password. Billing was included to provide customers with a simple way to make payments, and change automatic withdrawals. And finally, account settings supplies Worldline customers a simple way to change their contact and address information without the need to make a phone call.

Susanne Vuksic, Vice President of Operations and Culture states, “We are very excited to be launching our portal to make it easier for our customers to manage their accounts.  We will continue to add features to provide an enhanced customer experience.”

Providing customers with ease when making payments and account changes is a milestone met for Worldline. They are ready to make saving money on an essential like telecommunications services much easier.

Log-in today and manage your account like never before.

L3 Service Delivery Superhero Award: Nathaly Castillo

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Who’s hard-working, dedicated and filled with awesome all over? Our Service Delivery team here at Fibernetics, Worldline’s parent company! This group of individuals work daily with our support crew, solving tech issues left, right and center. Together they have one common goal, to provide Worldline customers the best customer service, period.

And that goal is concrete in our company mission – we are always looking to better ourselves in everything, the customer service portion of Fibernetics.

Superhero Award - Nathaly Castillo

In celebration of our hard-working Service Delivery team, we initiated a program called the Service Delivery Superhero Award. We wanted to recognize our employees who have gone above and beyond in assisting you, our Worldline customers, and providing you with the best service possible.

Without further ado, we would like to recognize one of our wonderful colleague who did just that last month.  We would like to introduce you to Nathaly Castillo. Our superhero award winner of October who has been with Fibernetics’ Contact Centre since January, 2012 as a Support and Sales Agent.

Nathaly has been with us since 2012 and has become a key member of the Fibernetics team. The qualities that Nathaly demonstrates on a daily basis has enabled her to progress into a supervisor role. The Service Delivery team has noticed her ability to deal with issues as they come up and her willingness to help out where ever needed. Her teamwork attitude is a positive impact on those around her and the service delivery team. Her dedication, diligence, and “can do” approach is appreciated by the Service Delivery which assists us in achieving successful installations for our customers.

Congratulations Nathaly on being October’s Service Delivery Superhero! We thank you for all the hard work you’ve done and your persistence with assisting our Fibernetics customers. Stay tuned for our next Service Delivery Superhero!

 

John Stix on IMA Leader Podcast; Presenting to 1 Million on Workplace Culture

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ima-podcast-blogIt’s no surprise that our president, John Stix, has incorporated workplace culture in all the umbrella companies of Fibernetics, including Worldline.

His passion for happy employees had not gone unnoticed at North America’s largest marketing event, #IMPACT15, where he received the first standing ovation in the event’s history (a 12 year history, to be exact).

And now, he has been invited to speak with Dominick Sirianni, Vice President of the Interactive Education Internet Marketing Association to share his knowledge to one million. The one million are innovative, motivated marketers subscribed to the organization’s podcast.

This podcast is a sanctuary available with endless information and innovative ideas held by the top most influential thought leaders in the industry; such as representatives from Microsoft, Adobe and Salesforce. Here, is where these marketers go to gain insight, new ideas and inspiration on topics like SEO and SEM, display advertising e-mail marketing and of course, the future of modern marketing.

John’s inspirational speech at #IMPACT15 consisted of the importance of workplace culture, both in business and in personal life and the staggering differences in workplace moral, motivation and happiness in a company that practices culture. His talk was revolutionary for the attendees, as well as John himself. He is ready to spread awareness on his mission of integrating workplace culture to companies around the world.

Stay tuned for the IMA Leader Podcast, which will be live in just a few weeks!

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Getting Our Blue Jays On! – “I’m In!” SickKids Charity Lunch

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There are endless reasons why our team at Fibernetics, Worldline’s parent company, is unreal. From inside the walls of our office, to outside the walls in our community; this group of telecomm lovers are simply amazing at contributing (and they’re also amazing at eating hot dogs and cheering for the Blue Jays!)

This week, our awesomeness was put to the test (and we succeeded with flying colours!) by having a Ball Park Dog Lunch, in celebration of the Blue Jays! But our awesomeness wasn’t measured on how many hot dogs we could stuff in our faces – it was measured on how much money we could raise for SickKids Hospital. That’s right – five dollars for two dogs, with all proceeds going to this amazing hospital.hotdoglunch1

The morning started off with organized chaos. Lots of vegetables and mountains of hot dog buns were packed into our kitchen. The team put on their notable blue and white Blue Jays attire, passed on their morning caffeination and hit the cutting boards to prepare some of the most gourmet toppings we’ve ever seen. The good cooks taught the “not-so-good” cooks all their secrets (and how important it is to not
cut near the fingers), the dubbed “onion chopper” had sworn to never cut onions again, but most importantly, the beautiful gourmet toppings (like guacamole and bruschetta) were ready to sit on top of our Ball Park style dogs, which were being BBQ’d to perfection for all employees. And because of our appetite for hot dogs and our willingness to contribute, we raised over 400 dollars for SickKids Hospital.

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Workplace culture is important to us. The “I’m In!” culture initiative gives employees the option to give to our quarterly contributions. Our Blue Jays Ball Park Dog Lunch today was an “I’m In!” culture event and could only happen thanks to our employees willingness to contribute. Next quarter, we’ll be on the hunt for surplus food cans for a Food Bank event. I wonder what kind of lunch we’ll have next? Get your appetite’s ready!

Thank you to all the employees for supporting and assisting with the tasty Ball Park lunch and eating all the hot dogs you can handle! We are extremely very grateful for all SickKids does for improving the lives of children and their families. Stay tuned for our next lunch!