Fibernetics (Really) Loves Their Employees – Canadian HR Awards Winner 2015

CMA_2015You know us for the services we provide you – affordable unlimited Internet and home phone. But behind the scenes, we’re a group (more like a family!) of individuals who are filled with dedication, innovation, teamwork and most importantly a true love for what we do.

And last Thursday, our parent company Fibernetics was recognized for all that (and a bag of chips) at the annual Canadian HR Awards.

HR leaders slipped into their gowns and tuxes and made their way to the Liberty Grand Entertainment Complex in Toronto. There were 17 organizational and individual categories that provide national recognition of both large and small organizations on their individual merits – you can imagine the amount of forward-thinking companies packed in one room! This gala is specifically to celebrate the excellence in the Human Resources profession by recognizing individuals, teams and companies for their outstanding achievements in people management in the country. People management isn’t an easy task; here, we applauded those who do it well. And according to Canada, Fibernetics is one of them!

Nominated for two awards, including the Aird & Berlis LLP Award for Canadian HR Champion, Fibernetics won for best employer branding.

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Read more about it!

Say “No” To Slow Netflix Speeds, Canada!

What’s red, white, and packed with thousands of your favourite “marathon-able” TV shows and movies? The one and only, Netflix

And lucky for you (and us), this shiny red box Worldline has obtained is one of only four Netflix Open Connect Appliances in the country and it’s a game-changer for those who are regular Netflix streamers.

Netflix blog img1

Although Netflix is an American company, us Canadians dominate the majority of their customer base. How many of us are using it regularly? 40%! And currently 79% of Canadian households have either Cable, Satellite, or Fibre TV. In other words, Netflix is the Chuck Norris of TV, and those numbers are continually growing.

Netflix is less than five years old. Doesn’t it seem like it’s been around so much longer? That’s probably because 82% of Canadians say they typically stream something on Netflix weekly, and they spend about 6 hours a week logged in.

What happens when you take a Canadian away from their Netflix? We don’t want to know. What we do know is that us Canadians are ditching our TV providers, left, right and center, in favour of our beloved Netflix, and other similar streaming services. Up until 2013 the customer base for TV providers were on a steady increase. Then suddenly, for the first time, there was a decrease. And every year those “cutting the cable” have been on an increase.

Now, you may be asking, what does this pretty red box that we’re adding to our server mean for Canadians, and most importantly, our Worldline customers? Unlike most other providers, Netflix content will be served to our customers locally, from our all-Canadian network, instead of having the viewing content imported from the U.S.

And because of this crazy piece of machinery, the streaming quality will be better, the signal will be stronger and with less chance of latency issues during peak hours (yes – you heard that right). If you’re worried about the NSA – forget about it! Since it’s all in Canada, the NSA won’t know what you’re watching. In other words, you’ll no longer be judged on how many episodes of Orange Is The New Black you’ve watched today. Also, since our service is unlimited, they can also enjoy as much of this content as physically possible, with no worries of being dinged at the end of the month with a massive overage charge.

Technically speaking, it’s a super capacity hard drive that stores more than 8 years (!) worth of HD video content and is constantly receiving the latest available programming with a daily 7.5TB update. As you can see, this is not a home-use machine. Just imagine how long it would take for you to download 7.5TB a day?

So, thank you to Netflix for allowing us to make our customers even more happy by providing them with the very best this service has to offer. So get cozy, grab some popcorn and start streaming – all from Canada!

 

 

Worldline’s July L3 Support Team Superhero: Rossy Gonzalez

If you keep up with our blog, you’ll know a little bit about our Level 3 Tech Support Team here at Worldline (). They’re a group of dedicated specialists working in our breathtaking Cambridge, Ontario headquarters. These amazing technological masters work closely with our Customer Support Team at our parent company, Fibernetics‘ call centre. They both share one goal – to provide Worldline customers the best care and service in the industry, period.

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Earlier this year, our Level 3 Support Team initiated an amazing program called the “Level 3 Superhero Award” – an award to recognize outstanding contributions from the Customer Support Team at Fibernetics. Today, we are announcing our July award winner – someone who has exceeded expectations tremendously.

We would like to introduce you to Rossy Gonzalez. She works in our contact centre and helps our customers with her superior technical support. She is always willing to give a helping hand to her coworkers, and is a tech guru at heart. Rossy has been with us a year where she has grown to become a key member of our supervisory team. She has shown a great attitude with every customer; no matter how difficult it is. She has also shown that she can adapt to any situation and help get the job done; no matter what it takes. She is a great asset to our team. Rossy is someone who doesn’t just say our Company mantra, “I’m in!“, she means it.

We want to take the time to congratulate Rossy for winning our July Level 3 Superhero Award and to thank her for all she has done for Fibernetics!

Tips From Level 3 Tech: Your Guide To A Maximum Internet Experience

The Masters, the Gurus, the Yoda’s of tech-tips. These, young grasshoppers, are Worldline’s Level 3 Tech Supports. And we’ve stepped into the brains of these technological conquerors to provide you with the best tips to maximize your Internet experience. So grab a cup of coffee, get cozy and start reading! (Lightsaber: optional).

chris

Meet Chris.

Favourite Movie: Dogma

Favourite Music: Any.

His Tech-Tip: For the best possible DSL connection quality you should try and use the short phone cable from the wall to the modem. Doing this will ensure the best possible connection. Longer phone cables can introduce noise on the line and also can cause a degradation of the signal to the modem. Generally a 4 – 6ft phone cable is the best to use. If you need to use a longer phone cable it is worth the extra expense of buying a cable of good quality versus the cheap cables found in many discount stores.

 

neilMeet Neil.

Favourite Movie: Snatch and Pulp Fiction.

Favourite Music: Old School Rap…and Metallica.

His Tech-Tip: Worldline home phone comes with built in voice mail, so you no longer need to use a standalone answering machine. To prevent conflict between our voice mail system and a standalone answering machine. You could turn off the standalone and use our voice mail. To access worldline voice mail, dial *98 (enter pin code if you have one). Refer to voice mail article under support and faqs.

 

samih

Meet Samih. 

Favourite Movie: The Dark Knight.

Favourite Music: R&B and Hip-Hop.

His Tech-Tip: Wireless connections work on frequency bands called channels. If you find your WiFi connection is slow or drops out could be that the channel you are using is also being used by your neighbour’s wireless router and causing interference which means web pages will take longer to load and videos might buffer when streaming,  if you switch to a less crowded channel, or one currently not used by any other networks, your signal should improve. You can use a WIFI Analyzer app to find out what channel you and your neighbours are using. Changing wireless channels on a modem will often resolve speed issues.

 

harris

Meet Harris.

Favourite Movie: Gladiator.

Favourite Music: Rock.

His Tech-Tip: Internet modems are built to stay powered on for very long and extended periods of time. However just like any electronic device you don’t want to leave an electronic device ON forever. It’s always good to completely turn OFF your modem once in a while, let it rest a little and power it back ON. Doing a simple restart of your Modem can actually resolve a lot of small anomalies such as slow WIFI, minor intermittent/disconnection issues, wireless connectivity to multiple devices & packet loss.

We hope we have upgraded your tech knowledge from Tech Youngling to Tech Master with these helpful tips provided by our Worldline Tech-Gurus.

Worldline’s New Bundle a “Game Changer.”

worldline-beyond-telecom

Worldline’s new Internet & Home Phone Bundle a “Game Changer.”
Unlimited Internet Plus Unlimited Canadian and U.S. Long Distance Calling

CAMBRIDGE, ONTARIO–(08/07/15)- Worldline, Canada’s Super Hero Internet and Phone Company, is happy to introduce its new and improved Unlimited Internet & Digital Home Phone Bundle. Already a revolutionary offering in the Canadian marketplace, with high-speed Unlimited Internet combined with unlimited Canadian long distance for their fully featured digital home phone, now with added Unlimited U.S. calling as well. An unprecedented offering in the Canadian marketplace, the new Worldline Bundle was introduced on the fully revamped, full featured Worldine.ca website, complete with a new webmail client.

Worldline’s Unlimited High-Speed Internet and Digital Phone Bundle starts at only $49.95/month.

John Stix, Worldline President said, “This is a game changer. Never before have Canadians had access to Unlimited Internet combined with unlimited calling across both Canada and the United States. This aligns with our core values of providing the best value possible for our customers.”

Worldline’s Unlimited High-Speed Internet and Digital Phone Bundle

On the new website, Vice President, Creative Mike Young said, “We listened to our customers and this is the result; a fully responsive, cross-platform website with a new knowledge base and email upgrade. For our new customers, they will be able to see what services we can provide them, fast! And with our Super quick installations, they’ll start saving hundreds on their Telco bills faster than ever.”

For current Worldline customers, the new website means much easier navigation, and better tools like the new and enhanced Knowledge Base and Webmail e-mail interface. For future Worldline customers, they can perform a service check quicker than ever before and customize their order to ensure they are receiving the precise service to fit their needs.

Check out the all-new Worldline.ca

About Worldline:
Worldline, the residential division of Fibernetics, provides high-quality telecom products and services in the most cost-effective way possible. Worldline’s Unlimited High-Speed DSL and Cable Internet, Home Phone, Long Distance packages and Bundle plans are specifically designed for hard working Canadians. As one of the fastest growing telecommunications companies in the country, Worldline is all about providing unlimited flat rate services with no mandatory contracts. Website: www.worldline.ca Twitter: @worldlinecanada

About Fibernetics:
Headquartered in Cambridge, Ontario, Fibernetics goes “Beyond Telecom” by providing superior products and services at the fairest prices to the Canadian market place with a singular focus on customer service in everything they do. Selected as a regional finalist in the Canada’s Best Managed Companies program for 2014, Fibernetics has its own national infrastructure that delivers a full range of voice and data services for residential customers through Worldline and for business clients with the NEWT Business Phone System and Business Internet. Website: http://www.fibernetics.ca/ Twitter: @fibernetics

Media Inquiries:

John Stix – President
Worldline – Part of Fibernetics Corporation
519-489-6700
jstix@corp.fibernetics.ca