Fibernetics (Really) Loves Their Employees – Canadian HR Awards Winner 2015

CMA_2015You know us for the services we provide you – affordable unlimited Internet and home phone. But behind the scenes, we’re a group (more like a family!) of individuals who are filled with dedication, innovation, teamwork and most importantly a true love for what we do.

And last Thursday, our parent company Fibernetics was recognized for all that (and a bag of chips) at the annual Canadian HR Awards.

HR leaders slipped into their gowns and tuxes and made their way to the Liberty Grand Entertainment Complex in Toronto. There were 17 organizational and individual categories that provide national recognition of both large and small organizations on their individual merits – you can imagine the amount of forward-thinking companies packed in one room! This gala is specifically to celebrate the excellence in the Human Resources profession by recognizing individuals, teams and companies for their outstanding achievements in people management in the country. People management isn’t an easy task; here, we applauded those who do it well. And according to Canada, Fibernetics is one of them!

Nominated for two awards, including the Aird & Berlis LLP Award for Canadian HR Champion, Fibernetics won for best employer branding.

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Read more about it!

Say “No” To Slow Netflix Speeds, Canada!

What’s red, white, and packed with thousands of your favourite “marathon-able” TV shows and movies? The one and only, Netflix

And lucky for you (and us), this shiny red box Worldline has obtained is one of only four Netflix Open Connect Appliances in the country and it’s a game-changer for those who are regular Netflix streamers.

Netflix blog img1

Although Netflix is an American company, us Canadians dominate the majority of their customer base. How many of us are using it regularly? 40%! And currently 79% of Canadian households have either Cable, Satellite, or Fibre TV. In other words, Netflix is the Chuck Norris of TV, and those numbers are continually growing.

Netflix is less than five years old. Doesn’t it seem like it’s been around so much longer? That’s probably because 82% of Canadians say they typically stream something on Netflix weekly, and they spend about 6 hours a week logged in.

What happens when you take a Canadian away from their Netflix? We don’t want to know. What we do know is that us Canadians are ditching our TV providers, left, right and center, in favour of our beloved Netflix, and other similar streaming services. Up until 2013 the customer base for TV providers were on a steady increase. Then suddenly, for the first time, there was a decrease. And every year those “cutting the cable” have been on an increase.

Now, you may be asking, what does this pretty red box that we’re adding to our server mean for Canadians, and most importantly, our Worldline customers? Unlike most other providers, Netflix content will be served to our customers locally, from our all-Canadian network, instead of having the viewing content imported from the U.S.

And because of this crazy piece of machinery, the streaming quality will be better, the signal will be stronger and with less chance of latency issues during peak hours (yes – you heard that right). If you’re worried about the NSA – forget about it! Since it’s all in Canada, the NSA won’t know what you’re watching. In other words, you’ll no longer be judged on how many episodes of Orange Is The New Black you’ve watched today. Also, since our service is unlimited, they can also enjoy as much of this content as physically possible, with no worries of being dinged at the end of the month with a massive overage charge.

Technically speaking, it’s a super capacity hard drive that stores more than 8 years (!) worth of HD video content and is constantly receiving the latest available programming with a daily 7.5TB update. As you can see, this is not a home-use machine. Just imagine how long it would take for you to download 7.5TB a day?

So, thank you to Netflix for allowing us to make our customers even more happy by providing them with the very best this service has to offer. So get cozy, grab some popcorn and start streaming – all from Canada!

 

 

Let’s Talk Careers: Fibernetics is Coming to Communitech Tech Jams Job Fair

Find it. Land it. Love it. Half the battle of landing a life-changing career is finding it. In the sea of career postings, there are endless that are irrelevant to your skills. It can be difficult to find the perfect career for you.

Communitech is making it easy at the Tech Jams Job Fair event on September 29th. Communitech Tech Jam is a recruitment event which connects 500+ job seekers with both tech and non-tech companies in Waterloo Region. It is comprised of an exhibitor floor, networking lounge and pitch stage.

communitechjobfairimagesFibernetics, Worldline’s parent company, will be attending this event with a selection of opportunities for attendees. And these opportunities are being pitched directly to you, with you in mind; it’s not your typical job fair! What makes them different? We’ll tell you. Fibernetics is ripping down the walls and letting you in with open arms! Learn their company values as John Stix presents the benefits of being a part of the Fibernetics family. They’re on the hunt for forward-thinking, tech-savvy team members who are willing to say (and mean) Fibernetics’ company mantra, “I’m In!”.

What do they have to offer? Take a look at Fibernetics’ current positions to scope out potential opportunities for you.

Inside Sales – NEWT Business Services

Software Developer (Perl)

Telecommunications Software Developer

Technical Support Specialist – NEWT Business Services

The Tech Jams Job Fair is on September 29th, at 5:00p.m. to 8:00p.m. at the Bingemans Conference Centre. (425 Bingemans Centre Drive, Kitchener ON.).

For more information, visit www.techjam.ca Time to get your network on! Can’t make it? Don’t sweat it! Fibernetics will also be participating in the Partnerships For Employers Job Fair for surrounding Universities on September 30th. More information on that great event to come!

Worldline’s July L3 Support Team Superhero: Rossy Gonzalez

If you keep up with our blog, you’ll know a little bit about our Level 3 Tech Support Team here at Worldline (). They’re a group of dedicated specialists working in our breathtaking Cambridge, Ontario headquarters. These amazing technological masters work closely with our Customer Support Team at our parent company, Fibernetics‘ call centre. They both share one goal – to provide Worldline customers the best care and service in the industry, period.

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Earlier this year, our Level 3 Support Team initiated an amazing program called the “Level 3 Superhero Award” – an award to recognize outstanding contributions from the Customer Support Team at Fibernetics. Today, we are announcing our July award winner – someone who has exceeded expectations tremendously.

We would like to introduce you to Rossy Gonzalez. She works in our contact centre and helps our customers with her superior technical support. She is always willing to give a helping hand to her coworkers, and is a tech guru at heart. Rossy has been with us a year where she has grown to become a key member of our supervisory team. She has shown a great attitude with every customer; no matter how difficult it is. She has also shown that she can adapt to any situation and help get the job done; no matter what it takes. She is a great asset to our team. Rossy is someone who doesn’t just say our Company mantra, “I’m in!“, she means it.

We want to take the time to congratulate Rossy for winning our July Level 3 Superhero Award and to thank her for all she has done for Fibernetics!

Tips From Level 3 Tech: Your Guide To A Maximum Internet Experience

The Masters, the Gurus, the Yoda’s of tech-tips. These, young grasshoppers, are Worldline’s Level 3 Tech Supports. And we’ve stepped into the brains of these technological conquerors to provide you with the best tips to maximize your Internet experience. So grab a cup of coffee, get cozy and start reading! (Lightsaber: optional).

chris

Meet Chris.

Favourite Movie: Dogma

Favourite Music: Any.

His Tech-Tip: For the best possible DSL connection quality you should try and use the short phone cable from the wall to the modem. Doing this will ensure the best possible connection. Longer phone cables can introduce noise on the line and also can cause a degradation of the signal to the modem. Generally a 4 – 6ft phone cable is the best to use. If you need to use a longer phone cable it is worth the extra expense of buying a cable of good quality versus the cheap cables found in many discount stores.

 

neilMeet Neil.

Favourite Movie: Snatch and Pulp Fiction.

Favourite Music: Old School Rap…and Metallica.

His Tech-Tip: Worldline home phone comes with built in voice mail, so you no longer need to use a standalone answering machine. To prevent conflict between our voice mail system and a standalone answering machine. You could turn off the standalone and use our voice mail. To access worldline voice mail, dial *98 (enter pin code if you have one). Refer to voice mail article under support and faqs.

 

samih

Meet Samih. 

Favourite Movie: The Dark Knight.

Favourite Music: R&B and Hip-Hop.

His Tech-Tip: Wireless connections work on frequency bands called channels. If you find your WiFi connection is slow or drops out could be that the channel you are using is also being used by your neighbour’s wireless router and causing interference which means web pages will take longer to load and videos might buffer when streaming,  if you switch to a less crowded channel, or one currently not used by any other networks, your signal should improve. You can use a WIFI Analyzer app to find out what channel you and your neighbours are using. Changing wireless channels on a modem will often resolve speed issues.

 

harris

Meet Harris.

Favourite Movie: Gladiator.

Favourite Music: Rock.

His Tech-Tip: Internet modems are built to stay powered on for very long and extended periods of time. However just like any electronic device you don’t want to leave an electronic device ON forever. It’s always good to completely turn OFF your modem once in a while, let it rest a little and power it back ON. Doing a simple restart of your Modem can actually resolve a lot of small anomalies such as slow WIFI, minor intermittent/disconnection issues, wireless connectivity to multiple devices & packet loss.

We hope we have upgraded your tech knowledge from Tech Youngling to Tech Master with these helpful tips provided by our Worldline Tech-Gurus.