The War on Netflix

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Netflix CEO Reed Hastings can’t understand why Canada’s broadband cap limits remain the lowest in the developed world.

We can’t understand it either.

Listening to our customers when they are signing up for Worldline’s unlimited broadband Internet, they aren’t happy about caps on their old service.

Not happy at all.

Almost invariably they’ll say something like, “I just want to make sure. You guys don’t cap right? Seriously. No cap?”

Seriously. No cap. Which means video streaming over the Internet, regardless of how much you watch, won’t cost you extra at the end of the month. It also means you can ramp up the Netflix video quality to its highest setting.

According to a report just released by the Canadian Internet Registration Authority, (CIRA), Canada is the No.1 nation in the world when it comes to watching video online, yet major Internet Service Providers (ISPs) like Rogers, Bell and Telus all just jacked up their broadband rates and are penalizing their customers in what can only be described as a blatant cash grab.

It’s not going unnoticed.

In an interview with the CBC at last month’s Consumer Electronic Show, Netflix spokesman Joris Evers said that Canadians would like to be able to use the service fully and as much as they want.

“We would love for Canadians to be unshackled of their bandwidth caps and stream as much as they want and have unlimited internet access,” he said. “Netflix is a killer app for broadband and because people want it, ISPs will sell larger packages to people and faster speeds. We drive a lot of demand for ISPs and we think they like that.”

Worldline like’s that.

The Canadian Radio-television and Telecommunications Commission last year estimated that about 10 per cent of adults subscribed to the service since its launch in 2010. Analysts believe that number is actually double.

And all of those millions of Canadians are probably pissed off at their ISPs.

If only they knew they had an alternative….

The Insurgent Campaign – or getting folks to know exactly what we aren’t

Rogers_Bell_MapleLeafsAlthough Fibernetics and Worldline have nearly 200 employees spread around the world and 300,000 customers nation wide, we are still considered a small company. And in the world of telecommunications, this even more so because compared to the “incumbents,” we’re basically a bee-bee in a boxcar.

So how do we go head-to-head against those gigantors in this over-saturated marketplace – especially when the two biggest of the bigs have the Maple Leafs and the Blue Jays blowing their horn?

Now that is a tough one.

Worldline provides the same quality home phone and Internet services as both Bell and Rogers do; we just do it way cheaper because we can. It’s simple really. Our overhead, compared to theirs, is basically non-existent. We can make a nice profit and pass the savings off to our customers.

We don’t have a hockey team, or a soccer team, or a football team, or a stadium, or an NHL arena, or a baseball team, or TSN, or Sportsnet, or… you name it, they’ve got it.

All of that gives them massive awareness therefore massive market share, but also massive revenue requirements, and therefore expensive services.

This nearly universal market saturation results in the vast majority of folks out there not even knowing they have options when it comes to their home phone or Internet services.

It’s either Bell or Rogers – with the deciding factor usually being who they hate less.*

This is the place Worldline finds itself: equal in service, lower in price, yet comparatively speaking, virtually unknown.

We’re not one of the big boys (yet).

And for folks who want a quality product at a sane price, that’s a good thing.

Now we just have to let them know about it.

 

*Me? I could never ever go with Bell. They laid me off when I worked at TSN after acquiring the Maple Leafs 10-years ago this month. (Not that I’m still bitter or anything.)

 

 

 

We’re Number 1 – Canadians use the Internet more than anyone else – and pay WAY too much for it

Maple_Leaf_(from_roundel)New report released from CIRA in January 2013 looks at the Internet and Canada’s place in it

Canadians rank first in the world when it comes to Internet usage, spending an average of 45 hours per month online. Despite this fact, Canadians still spend more for broadband speed than 19 other countries. These illuminating facts, and more, are included in a new resource from the Canadian Internet Registration Authority (CIRA) released today.

The 2013.CA Factbook is a compendium of facts and research about the global domain name industry and .CA’s place therein. It also provides a glimpse into the state of the Internet in Canada.

“I believe that Canadians will find the information within the Factbook revealing” said CIRA’s president and CEO Byron Holland. “From the increasing consumption of media content online to the continued growth of .CA, the Factbook provides a snapshot of an Internet landscape in Canada and around the world that is constantly evolving.

Some other facts of note include:

  • 49 per cent of Canadians strongly prefer .CA versus 17 per cent for .COM for business.
  • Canada’s Internet economy accounted for 3 percent of Canada’s Gross Domestic Product (GDP)  in 2012, totalling $49 billion.
  • Per viewer, Canada leads the world in viewing online video.
  • Canada’s top-level domain, is one of the fastest growing TLDs in the world, ranking fourth among its country code top-level domain (ccTLD) counterparts.
  • During the last five years, global registrations for domain names were up 70 per cent to almost 240 million domains online.

So, basically, it`s a good time to be the company that offers the most cost-effective unlimited Internet in the country.

Just saying.

Our “Fair Share” Policy

throttdrgf4gHave you ever heard about bandwidth throttling? Chances are that you have not, but essentially what it is, is the intentional slowing of internet service by an internet service provider.

Why would they do that? To stop certain users of specific Internet services like Peer-to-Peer downloads and Netflix from taking up too much of their bandwidth.

Canada’s Internet Service Providers on the whole are right at the top of the list at throttling:

“An international analysis of how Internet service providers conduct their business has found that Canadian companies like Rogers and Bell rank among the worst in the world for throttling Internet access.

“Nearly all of the major Internet providers are heavy throttlers and Rogers tops them all,” the report reads.

So, you may be asking, what about Worldline? Are we a member of this dastardly gang?

Well, to be frank, yes. But just barely.

Those other guys indiscriminately throttle anyone who is a big bandwidth user.

We don’t. We are extremely choosy, and also only do it at a very specific time of the day.

Here’s the explanation:

Worldline has instituted a “Fair Share Policy” that strives to provide a better Internet experience for everyone. The guidelines within this Policy specifically apply for Peer-to-Peer (P2P) users only.

If you do not use P2P servers or applications, this policy ensures that you have the fastest, most unlimited Internet service possible. That means you can enjoy unencumbered access to services like Netflix, Youtube, Online gaming, Internet Radio, iTunesApple and Microsoft software updates just to name a few.

If you are a P2P user, here is how the Fair Share policy works for you.

Worldline automatically responds to the changing network environment and customer usage patterns in real-time to ensure everyone is getting the fastest speeds possible. During peak times (4:30 P.M. to 2 A.M. EST.), when Netflix and Youtube usage are at their most intense, P2P users may experience slightly extended download or upload times when using P2P file sharing.

The current upload/download rate speeds for P2P file-sharing usage are decreased at the beginning of the peak period with a maximum network P2P traffic allowance set at 150Mbps.

Outside of this peak period, the normal unlimited speeds can be expected for all P2P applications.

So, here are some helpful tips for our P2P customers:

  • Consider running your P2P file sharing application longer to complete your P2P uploading or downloading activities. 
  • Consider using your P2P file sharing applications during the off-peak periods when there is no traffic management.

Worldline is working hard to provide a better Internet experience for all Canadians. Fair Share dynamically modifies policies to balance available bandwidth and resources so valued customers get better Internet service – at all times.

And we have posted this policy right on our website to let everyone know how committed we are to providing the best quality Internet to the maximum number of our customers.

We’re on a Mission

John Stix

John Stix – Co-Founder & Chief Marketing Officer

We’re on a mission, and it’s a big one. We are going to become the leader in telecommunications in Canada.

A lofty goal to be sure, but one we’re fully engaged in because Canadians coast-to-coast have been taken advantage of for far too long.

Why have you been paying so much for long distance or your home phone or Internet all these years? Because the monopolistic enterprises who dominate the marketplace have  the abusive pricing strategies that force everyone to pay too much.

We’re going to end that.

Our pricing structure for home phone and Internet is already the lowest in the country, and we are combining that with a customer service centered strategy, that focuses on you, not us. We have the people, the experience and the expertise to provide you with solutions that measure up to your needs. We recognize that every customer is different. Our mission is to provide voice and data telecommunication solutions that power our customers’ full potential for success.

This strategy is based upon delivering advanced world class technologies in combination with personalized professional service and support solution so that our customers can reach their optimal productivity.

Therefore, we put the pieces together to deliver solutions that fit your unique needs. We recognize the value of your time and that is why we deliver the most responsive and reliable service programs in the industry.

We have assembled an executive and management team that has positioned its family of companies for continued success. A team of professionals dedicated to the development of a rising telecommunications star in Canada with a vision to the future.

For us, teamwork is more than a discipline, it’s our culture. We invest in our people, in mind, body and spirit. Our continuous drive for success makes us progressive, creative, and committed.