Our Level 3 Support team are a group of dedicated tech support specialists working out of our Cambridge, Ontario head office. They work daily with our customer support crew working at the Fibernetics Call Centre with a common goal, to provide Worldline customers the best care and service in the industry. Period.

Earlier this year they initiated a new program called the Level 3 Superhero Award to recognize outstanding contributions from support staff. Marlen Garcia was November’s recipient and now it’s time to announce the latest winner.

From the Level 3 Team:

At Worldline we are constantly working to improve our service and how we interact with our customer interaction. A key to that is focusing on how our customer service representatives are working to make any call you make to us a positive experience.

It’s all about the training and we are very proud of how our customer service team are functioning as a group, their continued growth and the direction they are going in. Today, we would like to recognize one of our wonderful colleagues who is responsible for helping maintain this high level of customer care.

William Cid has been with us since 2007 and his efforts have been invaluable in our day to day efforts to provide our customers with the best quality service possible. William is a total team player and is constantly seeking to help everyone he works with.

This is what Williams manager had to say:

“He is a good team player, works well with others and always willing to cooperate and help. Communication is one of his strengths which he applies a lot on a day to day basis. He is very positive, energetic and a good listener. No matter how busy and tough the day can be, he always smiles and motivates his teammates and make sure that he gets the job done correctly and efficiently.”

·      David Desir, FCC assistant manager

William is someone who not only says our Company mantra, but he also walks the walk and means it when he says “I’m in”.