Our Level 3 Support team are a group of dedicated tech support specialists working out of our Cambridge, Ontario head office. They work daily with our customer support crew working at the Fibernetics Call Centre with a common goal, to provide Worldline customers the best care and service in the industry. Period.
Last year they initiated a new program called the Level 3 Superhero Award to recognize outstanding contributions from support staff and now it’s time to announce the latest winner.
From the Level 3 Team:
Here at Worldline, we are aware that we are consistently improving our service and customer interaction. If we were not improving, we wouldn’t be trying to improve your experience with us. One of the things we look at is how hard our customer service representatives are working to make any call you make to us a positive experience.
We are very proud of how far our customer service has come and are VERY excited with the growth and direction they are going in (Especially with how we are having record breaking months from our sales team). Today, we would like to recognize one of our wonderful colleagues.
We would like to introduce you all to Jandry Poline. Jandry works in our contact center and helps our customers and others around him with superior technical support.
Jandry has been with us for many years where he has grown to become a key member of our teams. It is not often that we see escalations from Jandry as he takes each case and works on the customers issue many times going above and beyond to make sure the customers issue is resolved. He has taken the initiative to help through around him when they are in need of help. He has never declined the option to learn more about what he can do for the customer and has always accepted the challenges that come with it. As he spends more time with us, we have noticed his attention to detail has gotten even better as he has been able to resolve many escalations to him the right way and quickly.
He always has a positive attitude and makes sure that customers she is helping are constantly being updated on what is happening with the issue they have reported to us.
Jandry is someone who not only says our Company mantra, but he also walks the walk and means it when he says “I’m in”