Worldline is having BIG problems right now… but we brought it on ourselves. It’s all our fault, and now we have to deal with it. Because of the awesome products and service we’re offering at our ridiculously low prices, (blame our Superhero Summer Savings), we’re setting sales record after sales record. Obviously it’s a great problem to have, however we’re growing so fast, we don’t have enough people to handle the volume in a regular working day. Our service delivery team are awesome, but even they have to go home on occasion and that’s why we’re looking for a new:

Residential Service Delivery Project Coordinator

Our Company

We are one of Canada’s fastest growing telecommunications companies and one of Waterloo Region’s emerging start-up success stories! Our rapid success has been leveraged by a marriage of established legacy systems with emerging internet protocol based technologies. This success has translated into growth and many new career opportunities and therefore we are looking for talented people to join our team!

We offer a high energy, professional yet casual work environment with the opportunity to make a difference everyday. It’s an environment where everyone’s contribution is valued and rewarded. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for people who are creative and passionate about their work. Successful employees have an entrepreneurial spirit and a passion for technology. If we are describing you, then consider becoming a part of the Fibernetics team!

The Role:

The Service Delivery Project Coordinator is responsible for working closely with the other members of the Service Delivery  Team.  This role plays a key part in ensuring successful installations of our residential customers’ telecommunication services and requires excellent customer service and negotiation skills.  This role will also be responsible for the proactive identification of missing notifications, due dates, and or missed customer expectations and the rescheduling of confirmed dates where required.

Responsibilities

• Ensure confirmation of installation dates with customers
• Rescheduling of installation dates as required
• Effectively interact with all levels of employees within Fibernetics
• Participate in documentation of Departmental Process and Procedures as required
• Participate in meetings as assigned
• Develop good working relationships with Suppliers
• Direct customer communication as required
• Other duties and projects as assigned

Essential Knowledge and Skills

• Bilingual in both oral and written English and/or Hindi an asset
• Excellent internal and external oral communication skills at all organizational levels
• Excellent written communication including the ability to write clear and professional reports, process and procedures
• Self-motivated and results oriented
• Able to work independently and efficiently to meet deadlines
• Extremely professional with excellent interpersonal, relationship, and communication skills
• Ability to propel and maintain cross functional resources and relationships with internal and external customers

Go you want to join one of the fastest growing companies in Canada? To apply please forward your resume and cover letter to:  careers@fibernetics.ca

This year we sponsored a local triathlon for kids called TriGator For Kids. Held in Elmira, Ontario, every June it attracts hundreds of area children to participate in a massive swim-bike-run race.

This year’s event was bigger than ever, and here’s the wrap-up email from race director Paul Helsby:

It’s hard to believe its been three weeks since TriGator.  I usually try to get a wrap up email out earlier so sorry for the delay. We appreciate all the great emails from those involved in the event. They inspire the organizing committee to devote the time needed to organize this event.

Thanks for the amazing sponsor support we received from the many great companies in our region, including our presenting sponsor Manulife and corporate sponsors Canadian Tire and Fibernetics.  They, along with many other great companies in our region are the backbone to our event. Please take a minute to look at all our sponsors on our website. If you want to become a sponsor for next year’s race, please send me an email.

A special thanks goes out to the over 220 volunteers who took time out of their schedules to make sure the event went smoothly. So many parents comment on how wonderful and supportive they all were. As our event grows, the need for volunteers is a critical part of our success.

Kids helping Kids

We had a record fundraising campaign this year and we would like to thank all participants and parents for their efforts. Once the final numbers are tabulated, the top fundraisers will be contacted to pick up your thank you gift.

Lastly I’d like to thank the organizing committee for once again putting a great event together. Over the last five years, we have created a wonderful annual event that many look forward to.  We are very proud of what we have done and are enthusiastic for next year (after a little break!!!)

Have a great and safe summer.

Paul Helsby

Race Director
TriGator for kids
www.trigator4kids.com

If you are interested in next year’s TriGator event, visit the TriGator website and sign up for their email.