No one wants to feel like they’re going into battle every time they have to call their internet service provider.
Being an internet provider goes above and beyond just offering internet service for our customers; we also have a responsibility to our customers and help them when needed with their internet service. We strive to provide Canadians with the best possible customer service, as well as the best Internet and Phone services at a fair price.
A recent article from CBC News looked into telecom call centre workers being reprimanded for reducing plans and offering credits to customers. It took a gruesome look into certain sales practices, as a handful of call centre employees for Rogers, Fido, and Bell spoke out. The CRTC is now preparing to hold a public hearing on the sales practices in the telecommunications industry, which is set to begin Oct. 22.
With more reports coming out about ‘aggressive’ telecom practices, we’re taking this opportunity to emphasize our commitment to customer satisfaction, and our agents who will always offer the best possible prices to consumers.
Worldline has created a company culture centred around “delivering happiness and connections every day,” and we live by that promise when it comes to customer care.
“Our agents come in every day with the anticipation of providing exceptional customer service,” replied Peter Cross, the VP of the Fibernetics Call Centre. “There are no incentives and no penalties for discounting or cancelling customer plans. We encourage our agents to harness their empathy skills rather than coercion tactics, so we can keep all of our customers happy and satisfied.”
Worldline agents will never avoid having to reduce a customer’s plan but instead will embrace the needs of our customers and ensure that they are receiving reliable service. We value all of our Worldline customers and are dedicated to providing them with the best care and service in the industry.
Our Pledge to Canadians
We pledge to save our customers from being overcharged for their Home Phone, Long Distance and Internet services. Worldline is on the side of those who want great service at the best price.
We’ve always put the customer’s needs first, and that’s why we:
- Don’t need to lock our customers into a contract; we earn their business every single day.
- Offer unlimited Internet, with no extra charges or caps on bandwidth
- Offer exceptional service at a low cost
- Have a contact centre committed to helping our customers
We want to take this opportunity to thank our customers for helping us grow. Because we execute on our pledge, beliefs and values on a regular basis, word of mouth is our largest source for new customers.
To learn more about Worldline, please visit worldline.ca. We look forward to earning and keeping your business!