It’s a “rare” thing – Worldline pitches in for Cambridge’s nature reserve

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The “rare” pair of Ospreys on the shores of the Brand River

Worldline’s head office is in Cambridge Ontario, part of the “Tech Triangle” that also includes Kitchener and Waterloo. Located petty much right in the middle of Southern Ontario, Cambridge is divided in two by the Grand River, and on the western shore through a large portion of the city is the rare Charitable Research Reserve, a Central Park-sized parcel of privately held land dedicated to environmental and ecological education.

Founded in 2001, the rare Charitable Research Reserve is a 900+acre land reserve situated at the confluence of the Grand and Speed Rivers.  The Reserve is not only a beautiful and culturally significant landscape, but includes trees more than 240 years old and provides an array of habitats that supports rich biodiversity. This pristine landscape is home to an incredible array of flora and fauna, some of which are ranked significant regionally, provincially, nationally, even globally.

rare stewards this magnificent natural jewel striving to preserve the land for future generations by focusing on conservation, ecological restoration, research and education while also providing wonderful passive recreation opportunities to the surrounding community.

This private charity has opened up the property to the public for hiking and education sessions, and they’ve also donated tracks for public vegetable garden plots.

Amanda at rare

Amanda with a wheelbarrow full of yuck

All that said, the land rare has, wasn’t always a nature reserve. Rather, it was working industrial and farmland, and the previous owners, seeing as it’s been occupied for over a century, weren’t all that environmental. In places it’s a mess and there is an ongoing program underway to not just clean up what’s there, but to return it to what it was – a pristine environment, completely reflective of naturally occurring Southern Ontario flora and fauna.

And that means cleaning out a bunch of invasive species and clearing up a lot of crap.

Worldine takes their role in the Cambridge community very seriously, and that’s why, working with the United Way, we committed ourselves to helping rare get to where it wants to be.

Worldline at rare

The next time you are in Cambridge, make sure you check out rare and all it has to offer,  beauty, education and appreciation of what a fabulous place we all live and work. And while you’re there, also check out what’s not there – four truckloads of some seriously nasty stuff.

Well done guys.

 

Worldline’s VP of Product Development, Mike Brown – The Unsung MVP

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Jody, John and Mike Brown AKA Nice Guy

Three friends named Jody Schnarr, John Stix and Mike Brown got together ten years ago and set out to change the Canadian telecommunication industry by starting up their own phone company that is now known as Worldline.

Today more than 300,000 Canadians utilize the services they provide in their homes and their businesses, enjoying the benefits of a high quality service, but at an affordable price.

Jody, as the CEO and technical lead gets a lot of attention, as does John Stix as the CMO and public face of the company. Mike Brown on the other hand has been working in the trenches of the company doing the jobs no else wanted to do since day one. He was the guy who drove across the country installing the first switches for the network, or the voice on the end of the phone when those first customers would call in with an issue with their service.

It’s the little things that matter to Mike like going out of his way to make sure customers are getting the services they are paying for, which apparently includes dropping by their houses and setting up their Internet, home network, Netflix and laptop access.

Like he did on Wednesday night.

From: doug xxxxxxxxxx
Sent: June-19-13 9:19 PM
To: Michael Brown
Cc: jody_schnarr@worldline.ca
Subject: Brilliant Customer Service

 HI Mike

Thank you for your amazing customer service

The service has not dropped once since you replaced the modem..

Just the fact that a VP of Worldline.ca came to our home to help us, proves that you care about your customers..

Our customer loyalty is now with you & we will now be referring Worldline.ca to all our friends & family..

As a suggestion it would be cool if you had a marble mouse with a big Worldine.ca marble in it…

Warm regards Doug & Debbie
Thanks again & best wishes for your future endeavours
Hope to see you in the top 100 Canadian companies soon

Unbenounced to all of us, this is something Mike does all the time. He receives copies of all customer service emails, and if someone is close by and he has the time, he’ll take matters into his own hands on his own time.

Most likely every successful company has their own Mike Brown, the go-to-guy who just wants to get stuff done, but Worldline is very lucky to have our own.

Mike Brown – Nice Guy

Time for Ottawa to Get Into the Canadian Telecommunications Game!

Here are some excerpts from a must-read piece from Andrew Coyne called:

Canada’s telecom industry in need of real competition

Andrew CoyneNo sooner had the Conservative government issued its decision blocking Telus from taking over Mobilicity than the Conservative party was raising funds off it. “Our Conservative government is taking action to reduce your cellphone bill,” ran the pitch, in emails that went out to party supporters that same day. “We will not allow the big telecommunications companies to shut down competition.”

That’s nice. But the competition the government wants to protect is not competition as you or I understand it, where all the players are free to buy and sell in open markets and may the best firm win. Rather, it’s a carefully circumscribed, artificially sustained affair, a kind of hothouse competition in which the weaker firms are kept in the game by government action, a simulacrum designed to preserve the illusion of competition in place of the real thing. That may be good for the industry, but it’s not clear it’s good for consumers…

…wireless is not the only part of the telecom sector where this sort of highly directed competition is the rule. Across the television and Internet universe, also dominated by Rogers, Bell and Telus, along with Shaw Cable in the West and a handful of other players, the CRTC is engaged in the same kind of complex jiggery-pokery. As with wireless, this is sometimes subject to cabinet override, adding a second layer of unpredictability.

The issue here is that the major carriers, the people who own the “pipes,” are also involved in producing the content that travels along them – in competition, as it were, with their customers, the television networks and smaller Internet service providers that pay to use them. The carriers’ obvious conflict of interest in this regard is a constant source of controversy.

The flare-up over usage-based billing, for example, was in part based on the suspicion that the caps were aimed at limiting the retail ISPs’ share of the market. So, too, the recent CRTC hearings on “mandatory carriage” heard accusations that the carriers were favouring their own offerings over those of the applicants. The industry is consumed with this, an endless game of point-the-finger, again aimed at persuading the regulators, rather than consumers.

We’ve tried the government’s way. It hasn’t worked. Protecting consumers from the ill effects of fake competition may give the Conservatives an issue to raise funds with. But personally, I’d rather have real competition.

wl_save_internetNow. predictably, here’s where Andrew ran off the rails, suggesting the solution is to allow International (i.e. American) carriers into Canada to make the Big Three play nice.

We here at Worldline would suggest they simply allowing for an even playing field for all Canadian companies might be the better route.

Regardless, there is a huge problem in this country as Canadians are being charged more than basically everyone in the developed world for High Speed Unlimited Internet, and other telecom services.

As Andrew noted, the folks in Ottawa have done some stuff, but clearly not enough.

Unlimited Internet is Changing the Way Canadians Get their TV

TV Watching circa 1958

Things have changed a bit over the years

Our pals at Rogers commissioned a study on Canadians and how they are consuming television and the results are staggering.

For Rogers that is – and also for all the other TV providers out there.

It turns out Canadians don’t like being force fed what they watch and when they watch it anymore and increasingly are taking matters into their own hands.

When commercial TV first was thrust upon the masses in the ’50’s, the single most important person for any broadcaster was the Director of Programming. His job – it was always a he – was to decide who got to watch what and when they got to watch it. Omnipotent, they only answered to the network heads – and Program Directors at the handful of other channels where all mighty ratings were the only measure of  failure or success.

That model remained unchanged until very recently when things like the cable channel explosion, VCRs, TIVO, PVRs, Netflix and Peer-to-Peer all became available. Suddenly the Program Director’s job was taken away.

They no longer made decisions for us. Instead we watched on our schedule not theirs.

Also there’s this – our schedules are pretty weird.

In the poll of 1,275 Canadians conducted by Head Research, viewers were asked how many episodes of a show they went through consecutively during a binge-watching session on a weeknight or on a weekend. (You can review the survey here).

81 per cent of respondents said they watched three or more episodes of a series during a viewing marathon in the past year. The average during the week was four straight episodes and it was 4.6 on weekends.

Unlimited Internet Makes Canadians Binge on TV

When asked how many episodes of a show they watched consecutively during a viewing binge, the respondents who were 34 and younger averaged 5.4 episodes on a weeknight and 6.6 episodes on a weekend. Among those 55 and older, the averages were 3.2 on a weeknight and 3.3 episodes on a weekend.

So it’s not just the hipsters who are doing it – we basically all are. And Rogers, Bell and Telus have serious issues with this because, one, they depend on traditional advertising dollars to pay for all this programming, which bingers skip through, and two, we’re getting our programming elsewhere.

wl_save_internetUnlimited High Speed Internet, and therefore unlimited downloads allows Canadians to “cut the cable” in record numbers. There was a 12% increase in those who chose to drop their TV service completely in 2012, with 2013 poised to be even higher.

Ironically the Internet providers that are driving people away from cable and satellite TV packages are the very same ones who need those eyeballs to pay the bills – and that would be Rogers, Bell and Telus. All three have employed draconian cash grabs on their customers by capping their bandwidth in order to stop them from downloading or watching Netflix.

Increasingly however, Canadians have refused to play along. They’re not taking it anymore for one simple reason: Unlike the days of old, when we all watched what some faceless programmer chose for us to watch, Canadians now have the power.

And you know that’s gotta make the Big Three very, very nervous.

What Dads Really Want for Father’s Day

Father's DayEvery Dad is different, some more than others, and trying to name the one item that all father’s want is impossible, so here’s The List of Lists of cool Dad gear that all last minute shoppers should go through before settling on that tie or that pair of socks.

The List of Lists

For the Dad who knows what he likes to eat and drink click here

A Huffington Post Survey of Dads who spill on what they are looking for

For the Tech Dad click here

Another survey from AskMen.com

A real simple Father’s Day list

Stuff for the Health Nut Dad, (or ones who should start to be) click here

If he’s into gadgets he’ll like something here

If your Dad is as cool as Tony Hawk, here’s what he suggests

No two fathers are the same, so going to cookie cutter approach just doesn’t work anymore, so go forth and satisfy the big guy.

From all of us here at Worldline, both fathers and not, Happy Father’s Day guys!

Oh, and if anyone’s wondering what a really, really, really great gift that would be my personal choice, (not that I’m hinting or anything), you could go out and get one of these:

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