Category Archives: Worldline

“No company does this. Nobody.”

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Sam Sam Pajpani is the director of marketing for us here at Worldline and the company is very lucky to have him.

In telecommunications for years, Sam has worked at all the big players like Rogers, Sprint, and the granddaddy of us all, Bell, before coming on board here.

Over that time he has run probably a couple hundred new product launches in his career, so you’d think he would have seen it all by now.

Nope. At the beginning of this month Worldline did something that he’d never experienced before.

See, we dropped the price of our Digital Home Phone package from the already low $12.95/month  to just $9.95/month – the lowest price in the entire country.

Everyone in marketing was pretty thrilled about the price point to say the least. $9.95? What an easy number to bring to market! Then someone brought up the point, “What about our existing customers?”

Simple, The customer service team called up each and every one of them to let them know that we were dropping their rates.

His reaction?  “No company does this. Nobody.”

Those companies he used to work for? He told us not in a million years would they do something like that. Once someone has signed up with one of those guys, they sign a contract locking them in for the entire term. There are no price cuts. There are no deals.

The only time a customer might be able to get a deal is when they are nearing the end of their contract and they threaten to drop their provider.

We hear this all the time from new customers. When they dropped their service and came over to us, the first thing their old service provider does is to get in touch and, out of nowhere, offer them the same rate that we charge.

Not before. Only upon threat of leaving does a customer deserve a break.

Not so at Worldline.

Sam and the rest of us are committed to providing the best service and value possible for our customers.

We’ll even call you up to let you know all about it.

Get your #moneysavingtips

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twitterWe here a Worldline know that if you are not with us, you are paying way too much for your Home Phone and Internet. That’s why we offer Canadians the best deal in the industry on these two crucial services.

It’s kind of what we’re all about.

Saving you money. But why stop there? There are other ways we can help save you money as well.

For example:

or

Those are just a couple of the hundreds of #moneysavingtips we post on our @worldlinecanada Twitter feed. Two or three times every day we provide our followers with some common sense (and occasionally bizarre) tips that help them keep a few extra dollars in their pockets.

We can never get enough, and since we’ve started pumping them out, a bunch of other folks have come up with their #moneysavingtips and a nice little Twitter community has been formed.

So, follow us @worldlinecanada for updates on Worldline products, specials, contests, like the one we had going on at Facebook for a 50″ HDTV for instance. And also for simple ways to avoid wasting your hard-earned dollars.

@worldlinecanada‘s #moneysavingtips:  they just make – dare we say it? – cents.

Oh, and if you have any tips that you use and like, pass them along. We’d love to share what you’ve come up with.

Worldline won’t “Tie” you down

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Tie DomiOur competitor, Comwave, announced this week that they have “teamed up with Maple Leaf legend, Tie Domi to help consumers “Stand Up” to the Big Phone and Cable Companies.”

First off, a Maple Leaf “Legend”? Seriously?

Second – wonder where they got that “Stand Up” idea?

Anyway, in this  “legendary” announcement they introduced a “new” product, a home phone and Internet bundle, for $49.95, something that we’ve offered for almost two years. Innovative they are not.

But what they won’t tell you is that when you sign up for this “new” bundle, you sign up for three years.

You have to sign a contract.

Worldline has no contracts, and there are big implications to that.

What No Contracts Means for You

The implications of having no contracts for Worldline Customers are basically huge.

They’ve got the power.

Let’s put it this way. Have you ever bought a lemon? A real clunker? A car that started to break down as soon as you got it, but since you bought it, all you could do is suffer through the consequences?

Wouldn’t it have been great if, at the first sign of trouble, you were able to drive that piece of junk back to where you got it and simply hand over the keys?

No muss. No fuss. No pressure.

That’s what Worldline is offering our customers the ability to do. They can cancel their service when they chose for whatever reason and they are free and clear of us.

Now, because of the quality of service and the value we offer, they don’t do that very often. We lose about 1% of our customers every month, but mostly that is due to them moving and things like that.

What No Contracts Means for Us

Simply put, every single day we have to continuously earn our customer’s business.

It’s what keeps us in business.

And so far, business is pretty good.

Hey Chris! We’re right here!

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Chris_Hadfield_Southern_Ontario

Col. Chris Hadfield’s shot of Southern Ontario for the International Space Station

The entire world has been captivated by Chris Hadfield and his ongoing social campaign from space. The Canadian now commanding the International Space Station has been orbiting the earth  since December, and ever since he’s been live-Tweeting his experiences to a rabid following of over 600,000 people, with thousands more joining daily.

Tweeting pictures of the planet from his unique perspective, he’s been praised around the globe for his thoughtful, provocative, fun and sometimes philosophical messages.

The astronaut has posted thousands of pictures of Canada like Victoria, Cape Breton and Ottawa, as well as locations around the world including Havana, Central Asia, Mt. Fuji, Belarus and Mt. Etna, an active volcano spewing smoke and ash into the sky in Italy.

On Easter at dawn he was flying over Southern, Ontario, and he took the picture on the top of this post.

It was our one dawn of the day, it was his 16th. As powerful as that image is for us to see, showing us where we work live and play, from his perspective, he’s sees things differently.

“The world just unrolls itself for you and you see it absolutely discreetly as one place.

“Yes, there are important territorial issues, there are important personal issues. But at the same time, with increased communication, with increased understanding, comes a more global perspective.

“This is a spaceship, but so is the world.”

Follow Canadian ISS Comander, Col. Chis Hadfield on his epic journey here.

 

 

Madame X & Surge

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Madame X

Madame X perched on the Worldline Falcon Cam

Next time you are in Hamilton, Ontario, and passing by the Sheraton Hotel, look up and you might be able to see a pair of Peregrine Falcons who are currently preparing a nest to lay their eggs.

Or, instead of breaking your neck trying to catch a glimpse, you can watch from your desktop using the Worldline Falcon Webcam.

The Hamilton Community Peregrine Project hosted by the Hamilton Falcon Watch and the Hamilton Naturalist Club reactivated the cameras last month and currently they are on the lookout for courting and nesting behaviour.

They expect to see eggs in early April – or basically right now!

In 2012 Madame X and Surge hatched three chicks, all boys – Beckett (682 grams), Felker (671 grams) and Tiffany, who weighed in at a trim 641 grams. All named for Hamilton waterfalls, all three birds flew strongly on their first flights, and quickly mastered the skies without need for any rescues.

Falcon_beam

Surge, perched on the Camera beam

Falcon Watch says Madame X was hatched on a bridge on Pennsylvania Route 309, the Cross-Valley Expressway in Wilkes-Barre, Luzerne County, Pennsylvania. Banded as a hatchling on 7 June 1999, she was known to the falcon watchers in Northeast PA as ‘Runaround Sue’, a name suggested after she was found running along the expressway guide wall one morning.

Hatched and banded in Etobicoke in 2002, Surge spent at least part of the 2004-2005 seasons trying to establish a nest at the Burlington Lift Bridge. In 2006 he replaced the male at the Sheraton nest and has been in Hamilton since. This will be the nineteenth year the same nest site on the Sheraton Hamilton Hotel has been used.

Worldline is thrilled to be able to provide the webcam for the world to watch Madame X and Surge as they prepare for their new family.

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