We posted a story on our MP, Gary Goodyear, dropping by the office on Monday to talk about a jobs program we’re involved in. We posted the above picture from Gary’s meeting with our HR lead Amanda Little and with one of our co-founders, Mike Brown on Facebook and it resulted in this comment:

That, in just a few sentences, is what Mike Brown is all about. Mike chatted with a Harold nearly a decade ago, Harold became a customer, and he still remembers how Mike treated him when he was first interested in Worldline – and has stayed with us ever since.

Over the past ten years Mike, along with our CEO Jody Schnarr and CMO John Stix, have transitioned the company from its start-up roots to a full service customer focused organization servicing hundreds of thousands of Canadians.

Yet the idea of putting the customer first remains with the company, because that’s just how Mike rolls. Currently he’s VP of Marketing for NEWT, our business services division, but everyone who is customer facing in the company tries to go that extra mile.

We all try to be like Mike. (Just with better hair)

Those pesky power adapters! They all look alike! Some of our Worldline Cable Bundle customers have been complaining about their Wireless Internet not working as well as it should. Diagnostics from our end show that everything should be working fine, yet the complaints have continued. After having received some modems returned to us, we’ve figured out why. They were returned with the wrong adapters.

With every cable bundle there are two power adapters. One for the modem with the wireless router and another for the ATA, which provides our digital phone service.

Though they look similar, and can plug into both the modem and the ATA, they are not same with different amperages.

Meaning, if you plug the wrong one into the wrong thing, things won’t work as they should.

Of course, it’s an easy fix. Just switch them up.

The Cable Modem Adapter can be identified as follows: Leader Electronics Inc. Please note the output is 12.0V / 1.5A on the Cable Modem adapter and labeling is on the back.

The ATA Adapter can be identified as follows: Mass Power and the labeling is on the Plug side. Please note the output is 12.0V /.5A on the ATA adapter.

So – if you are a Cable Bundle customer having some wireless issues, give the old plug switcheroo a try and see what happens. If you are still having issues, please call us at 611 anytime and we’ll help you out.