Category Archives: Worldline

Congrats to the Barrie Colts!

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ColtsTyson Fawcett scored the winner for the Barrie Colts as they dealt the Belleville Bulls a 3-1 loss Monday night in Game 7 of the Ontario Hockey League’s Eastern Conference final.

Barrie wins the series 4-3 and earns the Bobby Orr Trophy as the Eastern Conference champions.

Aaron Ekblad and Ryan O’Connor had the other Colts goals.

The Bulls got out to a hot start and held Barrie without a shot for the opening 12 minutes of the game. Belleville held a 1-0 lead off Quine tipping home a point shot on the power play until the Colts answered back with a blast from Ekblad to tie things 1-1 after 20 minutes.

Fawcett picked up the winning goal on the power play for Barrie, deflecting a wrister from O’Connor. O’Connor added some insurance at the 14:10 mark of the third period with a blast from the point that eluded Malcolm Subban.

Subban finished the night with 25 saves, while Mathias Niederberger made 36 saves in the win.
 Both teams went 1 for 4 on the power play. Barrie will now face the London Knights in the OHL Championship for the J. Ross Robertson Cup.

Game 1 of that series is Friday night in London, Ont.

Worldline is a proud sponsor of the Colts, and wish them the best of luck in the finals.

The Worldline Whiteboard YouTube Series is here… (almost)

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We here at Worldline know that the best customer, or potential customer, is an educated customer.

With the onset of social media, never before have consumers had access to information that can help them make the best purchasing decision possible. It’s been a revolution. According to recent stats 75% of purchases made have been influenced by information found on social media.

So, if a company wants to continue to grow, they have to embrace social media. That’s why Worldline introduced this blog. That’s why we have launched our Worldline Facebook Page and our Twitter Feed.

We want to provide folks with the most information about Worldline that we can generate because we are 100% confident, that once people know about us, they’ll go with us.

And here’s the latest addition to our social media content suite:

The Worldline Whiteboard YouTube Series

We are going to begin pumping out videos on Worldline’s philosophy, on our products, on features etc., providing a wealth of information that  our customers, and potential customers, might find useful.

Will they be riveting? Hey, Game of Thrones they are not, but they are quick, fun and informative.

Mike Brown, our VP of  Product Development, was the first Guinea Pig to test the idea out. Here’s a screen test he did on our Digital Home Phone.

Rarely have I ever seen a man sweat so much. Being on camera is a weird experience, even for a short 2-minute clip, and Mike did a great job for his first try.*

So get ready for a new onslaught of Worldline information. Our existing customers will learn about features they perhaps weren’t aware of. And people looking to change their service will learn what hundreds of thousands of Canadians have already learned.

That they should be with Worldline.

*And yes, we know it’s dark. We’ll fix the lighting.

Consumers in Canada Tune Out of TV, Don’t Drop Out of Online Video Viewing

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Apr 26, 2013 (eMarketer)Cord-cutters on the rise, still a small share of population

Cord-cutting is coming to Canada—if slowly.

Media Technology Monitor reported that the share of the total population in Canada without a TV subscription service or off-air TV rose 1 percentage point in 2012 to 8%, after doubling in 2011 to 7%. That’s still a small share of the overall population, but it represents a growing number of residents who have decided they can still get all the TV programming they want without the subscription they don’t.

Media Technology Monitor noted that while these cord-cutters may be cancelling subscriptions (or, in the case of many younger residents, simply never setting cable service up when they set up house), they aren’t giving up TV content. They’re turning to the internet to stream shows to PCs, mobile devices and traditional television sets instead.

Cord-cutters are on the rise and TV providers clearly must address how they are going about their business.

In the mean time, having unlimited high speed Internet is more important than ever, and the best deal in the country can be found here.

Smooth Operator

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Gloria

Gloria with Pear-Kale-Mint Smoothies

A big part of our in-house Wellness Program is focused on nutrition and today we’ve been treated to a tasting menu of smoothies from Gloria, one of our instructors.

Here’s her Smoothie blurb: Smoothies are convenient and tasty and are a great way to incorporate a generous amount of vitamins, minerals, protein, calcium and fibre into one glass. You can have a smoothie to kick start your day, use before or after your workout or as an afternoon snack. Varying your ingredients and making sure to include fat and protein will keep you from getting bored and ensure you’re getting the nutrients you need.

Smoothie

And all of that sounds great, but the bottom line is, how do they taste?

Going by Aaron, one of our Interns, the Pear-Kale-Mint smoothie tasted “like grass.” But what does he know? He’s 21. Most found it quite nummy – although there was a distinct aftertaste. The Very Berry and Shape Shifter were the big hits clearly and now, hopefully, it will become a Friday ritual.

So if you’re interested, here’s the Worldline Smoothie Recipes. Hope you enjoy them and have a great weekend.

Building a Great Smoothie

Seeing is Believing

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Can you imagine for a minute or two what it’s like to be a Customer Service agent? What would your day be like?

What would every day be like?

Every day would be full of hearing bad news from upset people. That’s what it would be like. From the first minute to the last, customer service people are the pointy end of the spear for companies, solving problems that their most important asset, their customers, are having.

It’s high pressure. It’s hard work. And mostly it goes unheralded.

At Worldline we have hundreds of thousands of customers, and being a high-tech supplier of Unlimited High Speed Internet and Digital Home Phone, things don’t always function perfectly, 100% of the time. That’s why we have a fantastic crew of customer service reps led by Peter Cross who trains, manages and mentors them in our own call centre.

A big part of Peter’s job is ensuring that they know he knows they are doing a good job, because they rarely hear it from the customers they are talking with on the phone. At least not until their particular issue is resolved.

Then it will usually be a quick sincere thanks, a hangup, and that’s it.

But now we’re all over social media, and it’s a whole new ballgame.

Social media has changed customer service profoundly. Never have customers had such unfettered access to their service providers. A post on a social outlet gets immediate attention. And these same outlets have changed things for Customer Service personnel because they get to see, first hand, the impact they are having.

If you visit the Worldline Facebook page, (and why wouldn’t you?), you’ll learn what Worldline customers really think about us as a company, as a service and about our customer service people.

To put it bluntly, they like us. A lot!

Sure, there are a few who go there to let us know they are having problems, however those folks are few and far between – and as soon as they post, we immediately get in touch to address whatever issue they have.

But the vast majority that post on Facebook tell us just what we were hoping to hear; that we’re providing a great service at a great price, and they are happy.

It takes a special kind of person to deal with frustrated customers. Peter and the Worldline team do a great job keeping our customers happy, and because of places like Facebook, they finally get to see the results for themselves.

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