We’re Hiring: Are you ready to fill Mike Brown’s shoes?

Mike BrownSee this guy? He’s Mike Brown, one of the founders of the company. Over the past 18 months he’s been running the marketing for NEWT, our business services division.

He’s been spectacular  – as brand awareness, sales and market share are all through the roof compared to when he took on the role.

Despite that success, he’s about to take on a new gig. He’s been named our Happiness Officer. 

It’s not just an awesome job title, it’s a huge responsibility. Inline with our mandate to be the most customer-focused telecom in Canada, Mike will soon take on the overall responsible of keeping all of our customers, be they Worldline, NEWT or any of our other associated companies, happy. We pride ourselves in the level of service we currently provide, but we’re not satisfied. I doubt we ever will be frankly, because there will always room for improvement.

And if they are not happy, to make sure they get that way – and fast!

There’s no one better in the organization to take on this seminal role – one that will define us going forward. We are all looking forward to helping Mike get us to where we all want to be.

All that said, that means NEWT will soon be without a marketing chief. NEWT’s marketing is focuses on an inbound strategy. We produce material and information to educate our potential clients. We strive, through customer testimonials, white papers and other assets, to provide a business case for NEWT products that makes that buying decision easier.

If you are a B2B Marketer with telecom experience, this is probably your dream job as you will have virtually a free hand to help raise NEWT awareness across Canada.

Do you have the stuff to fill Mike’s shoes? Check out the job posting on the NEWT website and see.

We’re Hiring, and this one is BIG: Director, Network Operations

Fibernetics_CLEC_NetworkDid you know that the network that all the traffic generated by Worldline, our residential division, NEWT, our business services division, our wholesale division and Fongo, our mobile partner, makes us one of the biggest in the country?

No? We’re currently crunching the numbers and the early wagering has the Fibernetics CLEC network, with all its points of presence spread across the country, somewhere around fifth biggest in Canada, and Canada, if you didn’t know, is HUGE!

Over the next few weeks we’ll find out for sure, but  fifth? Just behind the Big Three (and another company sort of like us out west)? Wow!

Overseeing a massive network like that is a big job and our CTO, Francisco Dominguez is looking for some help to do just that. What he’s looking for is a:

Director, Network Operations

The Director, Network Operations is responsible for defining, creating and managing the Network Operations Department.  This position reports to the Chief Technology Officer of the Company.  The scope of the responsibility of the Director, Network Operations shall include, but not necessarily be limited to:

Network Operations Centre: Develop and run systems and processes that ensure that the Fibernetics/Worldline/295/FPL network is consistently monitored.

Fault Management: Develop and manage systems and processes to ensure that faults are identified, resolved and reported upon. Develop standards for MMTR and other Fault Management metrics. Develop and maintain escalation procedures for network troubles.

Security Management: Develop and manage systems and processes to ensure that Network Incursions are identified, resolved and reported upon. Provideinput on ensuring incursions do not reoccur.

Site Operations: Develop and manage systems and processes to Install & Maintain equipment at the Fibernetics/Worldline/295/FPL Network Sites. Ensure sites themselves are maintained in a professional manner.

System Administration: Develop and manage systems and processes to administer all of the Fibernetics/Worldline/295/FPL server systems, including all OSS/BSS/NMS/EMS administrative and Service Platform Systems. Other duties and special projects as assigned.

Essential Knowledge and Skills:

  • 4-7+ years of Network Operations, Server Operations or Network Management in a Carrier Environment.
  • 3+ years managing a team.
  • Preferred Education: University Degree or College diploma in System Administration, Computer Science or Engineering.
  • Experience with carrier network management.
  • Excellent computer skills with working knowledge of MAC (iOS) and/or PC (Windows).
  • Working knowledge of MS Office, including Word, Excel, PowerPoint, & Access.
  • Working knowledge of MS Project, or comparable project management software.
  • Self-motivated and results oriented.
  • Able to work independently.
  • Excels with ambiguous situations as an opportunity to show leadership.
  • Strong team player with the ability to persuade, influence and negotiate partnerships with internal and external customers.
  • Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation).
  • Ability to overcome resistance, solve problems, and meet demanding time constraints.
  • Ability to conduct and manage multiple projects and priorities.

Our Company

fiberneticsCLEC_LogoWe are one of Canada’s fastest growing telecommunications companies and one of Waterloo Region’s emerging start-up success stories! Our rapid success has been leveraged by a marriage of established legacy systems with emerging internet protocol based technologies. This success has translated into growth and many new career opportunities and therefore we are looking for talented people to join our team!

We offer a high energy, professional yet casual work environment with the opportunity to make a difference every day. It’s an environment where everyone’s contribution is valued and rewarded. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for people who are creative and passionate about their work. Successful employees have an entrepreneurial spirit and a passion for technology. If we are describing you, then consider becoming a part of the Fibernetics team!

To Apply please forward your resume and cover letter to:


NEWT Referral Program: Who wants a hundred bucks?

newt_beyond_telecomPretty much everybody works somewhere right? Well then, this message is pretty much intended for everyone.

NEWT is our sister division servicing Canadian business by providing high quality, cost effective business phone systems and Internet.

They are seriously great at what they do and their customers, from big names like CulliganBullfrog Power and Discount Car & Truck Rental, to smaller businesses like Gallagher’s Bar and Lounge all have one thing in common; they are huge fans of the NEWT products and can’t wait to spout off about them.

So much so that the number one source of new business for NEWT is the result of word-of-mouth referrals. Their customers love to spread the word about NEWT to their associates, vendors and friends because they know how much time, effort and money having a NEWT Managed PBX or NEWT ANA saves them.

Because of that, NEWT decided to give something back to everyone who has helped them grow by introducing the NEWT Referral Program.


For each new customer that NEWT adds, they are giving them a brand new snappy, flashy, plasticy $100 bill to whoever provided the referral.

Cool right? Well, this program isn’t limited to just NEWT customers, it’s open to anyone, meaning, do you want $100.00?

NEWT_PBX_Nov13It’s super easy. Simply submit a referral for a business you think will benefit from a NEWT product, (and frankly, that’s pretty much every business), and a NEWT Business Services Professional will contact your referral to setup an appointment.  Once they’re signed up, you get the cash. It’s that simple.

Know a business that is dropping its calls? Has an antiquated phone system? Needs better Internet access? Then you know a business that needs NEWT.

Check out the new NEWT referral program HERE.

The Sick Kids Foundation Won Our Golf Tournament


This gallery contains 34 photos.

The folks from Fibernetics, Wordline and NEWT spend a fabulous Thursday playing golf at our local course, the River Edge Golf Club on the Grand River in Kitchener to raise money for the Sick Kids Foundation. Company president Roy Graydon and … Continue reading

She turned me into a NEWT™

We have hundreds of thousands of Worldline customers across the country, but I bet no more than a handful of them have heard first, that Worldline is the residential brand of a company called Fibernetics, and second, Fibernetics has a business services division named NEWT™.

newt_box_cmNot the John Cleese version, but our little green guy is on the logo on our hardware, like this thing called the NEWT™ Managed PBX.

What this teeny little machine does (it’s about the size of a paperback) is get rid of business’s huge, clunky, outdated energy sucking, costly phone systems and instead provides them with an easily managed voice solution, that doesn’t require a team of IT guys to keep it running.

Cooler still, they run it from their desktops using a console application. Packed with over 60 features, the NEWT™ Managed PBX provides startup companies with a big company presence, and big companies with multiple locations a completely scalable system and one that saves them up to 80% on the telco bills.

Canadian green energy leader Bullfrog Power just switched over to the NEWT™ Managed PBX because of all of the above, and the power consumption for their install is about the same as running one 60 watt light bulb.

To give you an idea of what that means, an old style phone system, like Nortel’s Meridian with a similar configuration uses 26x the electricity to run.

80% savings on telco bills and 26 times less power. That’s the NEWT™ Managed PBX.

If you’re interested in outfitting your company with this cool little guy, you can get more details here.