Working for Happiness Runs in the Family

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John Stix CHO

John Stix  – CHO

John Stix, Worldline’s co-founder, has been the company’s Chief Marketing Officer (CMO) since the beginning. However in 2014 he’s taken on another role, Chief Happiness Officer (CHO).

Introducing the “I’m In” culture initiative last month, John is working everyday on improving the overall engagement level in the company. Increased engagement for Worldline employees means tapping into, supporting and encouraging their collective attention, energy and accountability.

Doing so is vitally important because they are the people who actually create the experience customers have with Worldline. That’s what it’s all about. Providing the best service we possible can for our customers, ensuring that they stay with us. It’s just good business.

His methods are very simple: He’s increasing engagement by making sure his employees are happy: happy with the company direction, happy with their supervisors, happy in their jobs, happy with their co-workers and happy with their working environment. It’s something he’s passionate about, and if you knew him, you’d see it’s something he was born to do – literally. It turns out it’s a family thing.

Laura_StixHis cousin, Dr. Laura Stix, is, according to her new website “an inspiring leader and progressive Naturopathic Doctor, passionate about helping others achieve lifelong optimal health & happiness.”

Patient-centered care is central to her practice, and she works in partnership with her patients to achieve their optimal health, vitality and happiness. She has a general family practice, with special interest in chronic diseases including pain conditions, diabetes, arthritis and gastrointestinal problems, as well as sleep disturbances, mental health, weight loss, sports performance and musculoskeletal injuries.

Everyone at Worldline is lucky have John working hard everyday to make their work experience as positive as possible. Dr. Stix’s patients probably feel the same way.

Worldline Customer Service: Be Like Mike

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interview pic 1

We posted a story on our MP, Gary Goodyear, dropping by the office on Monday to talk about a jobs program we’re involved in. We posted the above picture from Gary’s meeting with our HR lead Amanda Little and with one of our co-founders, Mike Brown on Facebook and it resulted in this comment:

Worldline Facebook

That, in just a few sentences, is what Mike Brown is all about. Mike chatted with a Harold nearly a decade ago, Harold became a customer, and he still remembers how Mike treated him when he was first interested in Worldline – and has stayed with us ever since.

Over the past ten years Mike, along with our CEO Jody Schnarr and CMO John Stix, have transitioned the company from its start-up roots to a full service customer focused organization servicing hundreds of thousands of Canadians.

Yet the idea of putting the customer first remains with the company, because that’s just how Mike rolls. Currently he’s VP of Marketing for NEWT, our business services division, but everyone who is customer facing in the company tries to go that extra mile.

We all try to be like Mike. (Just with better hair)

Worldline’s Record June Deserves a Celebration

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June was a record month for Worldline with us signing up more new customers than ever before. To celebrate, Pete Cross, who runs our contact centre took his team to the exclusive Ba‎rcelo Resort as a very big thank you.

Looks like they had a great time – they deserve it!

Worldline works with Cambridge MP Gary Goodyear on Creating Jobs

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Gary Goodyear

Amanda, Gary Goodyear and Mike Brown

The honourable Gary Goodyear, MP for Cambridge, Ontario is the Minister of State (Federal Economic Development Agency for Southern Ontario). He dropped by Worldline on Monday for a tour, and to talk to co-founder and VP Mike Brown and our HR head Amanda Little about the federal Career Focus program.

Career Focus provides funding for local, regional, and national employers and organizations to designed to enable youth to make more informed career decisions, develop their skills and benefit from work experiences.

Our marketing team have been looking to add an analyst to help us optimize our services and products for our customers, and prospective customers. Using the Career Focus program, we secured the funding to hire a junior analyst providing 26 weeks of career-related work experience.  It’s also a great opportunity for our marketing team who now have access to a young pro to dig into the numbers.

Thanks to the honorable Gary Goodyear for helping us with this program. We look forward to working with you on adding even more young talent in the future.

Worldline Cable Bundle Customers: Check your plugs!

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Those pesky power adapters! They all look alike! Some of our Worldline Cable Bundle customers have been complaining about their Wireless Internet not working as well as it should. Diagnostics from our end show that everything should be working fine, yet the complaints have continued. After having received some modems returned to us, we’ve figured out why. They were returned with the wrong adapters.

With every cable bundle there are two power adapters. One for the modem with the wireless router and another for the ATA, which provides our digital phone service.

Though they look similar, and can plug into both the modem and the ATA, they are not same with different amperages.

Meaning, if you plug the wrong one into the wrong thing, things won’t work as they should.

Of course, it’s an easy fix. Just switch them up.

The Cable Modem Adapter can be identified as follows: Leader Electronics Inc. Please note the output is 12.0V / 1.5A on the Cable Modem adapter and labeling is on the back.

LeaderElectronics

The ATA Adapter can be identified as follows: Mass Power and the labeling is on the Plug side. Please note the output is 12.0V /.5A on the ATA adapter.

Mass_Power

So – if you are a Cable Bundle customer having some wireless issues, give the old plug switcheroo a try and see what happens. If you are still having issues, please call us at 611 anytime and we’ll help you out.