Worldline is the residential division on Fibernetics. 
We are one of Canada’s fastest growing telecommunications companies and offer a high energy, professional yet casual work environment with the opportunity to make a difference every day.
It’s an environment where everyone’s contribution is valued and rewarded. We take pride in our ability to have fun and celebrate our successes together. In return, we are looking for people who are creative and passionate about their work. Successful employees have an entrepreneurial spirit and a passion for technology. If we are describing you, then consider becoming a part of the Fibernetics team.
How to apply? Please submit your resume and cover letter by eMail: careers@fibernetics.ca
(Be sure to quote the position in your subject line).
START YOUR CAREER WITH FIBERNETICS TODAY BY APPLYING FOR ONE OF THE FOLLOWING POSITIONS:
Reporting to the Director of Product Development, the Installer of Business Services performs installation and training at customer premises mostly in the South-Western Ontario region for Fibernetics and Reseller sales.
Responsibilities:
- Assemble all necessary components for installation (PBX, cables, phones, power supplies)
- Configuration of Fibernetics supplied IP PBX equipment
- Deliver equipment to customer site at time of scheduled installation
- Configuration of client’s equipment to connect to the Internet via modem/DSL Router or other
- Configure software to connect to Internet application server
- Install all equipment, perform test and turn-up with Fibernetics PBX remote technical support
- Identify and correct or advise on operational issues in client computer systems
- Provide customer support and technical issue resolution
- Provide documentation pertaining to non-standard installations, to create a knowledge base of special installation
- From time to time, will be dispatched for support calls involving troubleshooting
- From time to time, may be called to work outside of normal business hours
Essential Knowledge and Skills:
- Able to promptly answer support related email, phone calls and other electronic communications
- Basic understanding of Business Telephone Systems usage and configuration
- Experience with hardware and software issues
- Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers
- Self-motivated and results oriented
- Able to work independently and efficiently to meet daily deadlines
- Extremely professional with excellent interpersonal, relationship, and communication skills
- Ability to propel and maintain cross functional resources and relationships with internal and external customers
Qualifications:
- Working knowledge of MacOS, Windows, and Linux
- Working knowledge of structured cabling installation
- Excellent MS Office skills (MS Word, Excel, PowerPoint, Access, Outlook)
- Excellent communication skills
- Reliable transportation
- Valid divers license
- Post-Secondary Education in IT, Engineering, or Telecommunications is an asset
- 3+ years of Business Customer Support
Technical Support Specialist, Business Services
As a member of a dynamic team, the candidate will perform day to day activities relating to the support of Fibernetics business customers using Fibernetics’ digital PBX platform. The Technical Support member will be managed and directed daily with very specific instructions from the support team lead. The role will have the following responsibilities:
Responsibilities:
- Provide specific technical solutions/technology/product and subject matter expertise to other functional groups
- Provide support and assistance for Linux, Cisco, VoIP, QoS, and troubleshoot technical and non-technical customer issues
- Take escalation requests from level 1 technical support representatives
- Occasional attendance for conference calls or other pre-arranged support calls scheduled during non-business hours
- May work the evening shift at times which runs from 1pm until 9 pm Monday through Friday, therefore flexibility in work hours is preferred
- Provide technical support for level one escalation issues via email, phone, or other electronic medium
- Document complex problem resolutions & applicable procedures
- Provide feedback from customer’s issue to the team lead and when appropriate to Product Management Team
- Promptly answer support related email, phone calls and other electronic communications
- Troubleshoot hardware and software issues
- Performs miscellaneous job-related duties as assigned
- Perform light lifting 25 lbs
Qualifications:
- 5+ years’ experience in Voice and Data communication industry with a Service provider (ILEC, CLEC, Cableco or Wireless) is considered an asset
- Understanding of DSL, T1, Ethernet and wireless technologies is required
- Experience with deploying and supporting VoIP solutions
- 5 years+ of Experience with Cisco LAN/WAN networking technologies, proficiency in firewall, VPN, routers and switches
- Familiar with Quality of Service (QoS) models and best practices
- Working knowledge of network protocols, including: TCP/IP, PPPoE, DHCP, DNS, SIP, IPSec
- Working knowledge of the following software and OS would be an asset: IAX, Linux, Ubuntu
- Familiar with Cisco, CDP, LLDP
- Familiar with IP PBX, PBX, Unified Communications and CRM
- This person is highly self-motivated, with high attention to details
- Excellent communication (oral and written), interpersonal, organizational, and customer presentation skills
- Self-starter with the ability to identify and complete work on time with little supervision
Additional Qualifications:
- College/University degree (Computer Science or Engineering) or equivalent experience
- CCNP, CCNA certifications preferred
- Previous work experience with a telecommunication carrier is considered an asset
- Bilingual French oral and written communication skills considered an asset
Administrative Assistant (part time)
The Administrative Assistant will be responsible for facility administration and will be the main point of contact for visitors to Fibernetics’ head office. The ideal candidate will have experience in all of the following areas, which accompany a strong customer service background:
Main Job Duties
- Provide Administrative Assistance to Fibernetics Management Team as requested (to include: filing, copying, sorting, faxing, scanning, editing of documents, processing expenses, etc.)
- Maintain building supplies and services
- Design and maintain filing systems
- Facilitate and track travel arrangements for staff when required
- Prepare all Meeting Rooms and Manage Meeting Room Calendars
- Manage Fibernetics’ Contact Directory, Sign-in sheet, and petty cash
- Answer all incoming telephone calls, greet customers
- Process all incoming and outgoing mail
- General office maintenance such as water plants, kitchen linen laundry, Xerox machines
- Assist Social Committee with planning/execution of Company events
Qualifications:
The ideal candidate will possess the following characteristics:
- Customer service oriented with 5+ years’ previous customer service experience
- Ability to work alone with minimal supervision and ability to work within tight deadlines
- High attention to detail and ability to prioritize tasks when handling multiple projects
- 3+ years’ previous administrative experience
- English language communications skills (verbal and written)
- Bilingualism in French considered an asset
- MS Office skills (Excel, Outlook, Word etc.)
Technical Support Specialist (Part-time)
The Role:
This is an exciting part-time position which may lead turn into a full-time position in September of 2013. As a member of a dynamic team, the candidate will perform day to day activities relating to the support of Fibernetics business customers using Fibernetics’ digital PBX platform. The Technical Support member will be managed and directed daily with very specific instructions from the support team lead. The role will have the following responsibilities:
Responsibilities:
- Provide specific technical solutions/technology/product and subject matter expertise to other functional groups
- Provide support and assistance for Linux, Cisco, VoIP, QoS, and troubleshoot technical and non-technical customer issues
- Take escalation requests from level 1 technical support representatives
- Occasional attendance for conference calls or other pre-arranged support calls scheduled during non-business hours
- May work the evening shift at times which runs from 12 noon until 9 pm Monday through Friday, therefore flexibility in work hours is preferred
- Provide technical support for level one escalation issues via email, phone, or other electronic medium
- Document complex problem resolutions & applicable procedures
- Provide feedback from customer’s issue to the team lead and when appropriate to Product Management Team
- Promptly answer support related email, phone calls and other electronic communications
- Troubleshoot hardware and software issues
- Performs miscellaneous job-related duties as assigned
- Perform light lifting 25 lbs
Qualifications:
- 5+ years’ experience in Voice and Data communication industry with a Service provider (ILEC, CLEC, Cableco or Wireless) is considered an asset
- Understanding of DSL, T1, Ethernet and wireless technologies is required
- Experience with deploying and supporting VoIP solutions
- 5 years+ of Experience with Cisco LAN/WAN networking technologies, proficiency in firewall, VPN, routers and switches
- Familiar with Quality of Service (QoS) models and best practices
- Working knowledge of network protocols, including: TCP/IP, PPPoE, DHCP, DNS, SIP, IPSec
- Working knowledge of the following software and OS would be an asset: IAX, Linux, Ubuntu
- Familiar with Cisco, CDP, LLDP
- Familiar with IP PBX, PBX, Unified Communications and CRM
- This person is highly self-motivated, with high attention to details
- Excellent communication (oral and written), interpersonal, organizational, and customer presentation skills
- Self-starter with the ability to identify and complete work on time with little supervision
Additional Qualifications:
- College/University degree (Computer Science or Engineering) or equivalent experience
- CCNP, CCNA certifications preferred
- Previous work experience with a telecommunication carrier is considered an asset
- Bilingual French oral and written communication skills considered an asset
This year the entire company is getting behind John’s little homegrown project, and our social committee, The Fun Bunch, are holding a bunch of events over the summer like today’s Burger BBQ to ensure as many of these kids get the education they deserve.
