Superhero Kids helping our Superhero Kids

Capes for Kids

Students and teachers at Centre Wellington District High School in Fergus pose with the superhero capes they’ve made for children fighting cancer. (Amanda Grant/CBC)

We love our Superhero kids. The characters are based on some of our own children and represent the authentic us. They stand for things like fairness, family and fun. That is us. So we love to see stories like the one below, where another group get together and embrace their inner Superhero and do something so awesomely nice for others, our national broadcaster gets involved.

Courtesy of the CBC: Students at the Centre Wellington District High School in Fergus are helping children with cancer get a boost, by making superhero capes for the children to wear.

The initiative is called “Kick It Capes” and began after Fergus teacher Kate Heasman brought the idea to Tracy Brubacher, who teaches clothing and fashion at the high school.

The students at CWDHS have taken to the cape project with gusto.

“Then they can be greater and do greater things and just feel good about themselves and also have that sense of play and bring back that kind of child aspect, because they have that taken away from them when they’re going through an illness like that,” said Taylor Francis, a student at CWDHS.

“A lot of the time thinking that you’ll come out of it, a lot of the time that happens. With these capes it gives a positive ‘Oh! we’re superheros. We can get through anything,'” said student Brodie Workman.

Check out the whole story here…

Congratulations to the great teachers and students at Fergus’ Centre Wellington District High School. You guys are awesome!

Westjet Santabombs the Dominican Republic

We here at Worldline love our co-workers in the Dominican Republic at the Fibernetics Call Centre. They do an awesome job for us with sales, customer service and tech support. Pete Cross, along with company President John Stix started up backpacks for kids, our in-house charity that sends hundreds of Dominican children to school.

That’s why it was really cool to see another Canadian company showing the awesome folks in the DR some love as well. Well done Westjet. Well done.

American Thanksgiving Money Saving Tip!

B3dL7e1IIAACDliHappy Thanksgiving to all our pals south of the border. If you want to call and save on your long distance (USA 2¢ per minute) here is a a cool Worldline #Moneysavingtip, even if you are not a Worldline customer

  • If you want to save on a call, dial first 10-11-295 then the entire number you want 
  • 2. Simply hold as we connect your call 
  • 3. Savings appear as “Worldline” on your Bell phone bill (minimum $.35 charge)
  • 4. No new bills to pay – convenient!

10-11-295 was one of the first residential telecom products launched by Fibernetics, Worldline’s parent company. 10-11-295 is a dial around number that allows you to dial around your current long distance provider without having to switch phone companies.

By dialing 10-11-295 you save, anytime to anywhere. And it’s just not in Canada and the US, it’s basically anywhere on earth. Here’s a list of the world wide calling rates 

Taking Worldline from good to great. It’s a culture thing

John and Tracy Fischer

John Stix and Operations Officer Tracy Fischer

Worldline is the residential division of Fibernetics, one of Canada’s largest telecom companies.

Over the past decade Fibernetics has gone from a three-guys-in-a-basement operation to a major corporation with hundreds of employees and hundreds of thousands of customers.

Starting out, the corporate culture was simple; everyone was on board because they had to be. That is how it is in the start-ups. The fledgling company’s survival depends on all hands being on deck and just getting stuff done.

With time, and success, that start-up spirit tends to fade and is replaced with a certain amount of complacency and sameness due to systems being in place and roles finely defined.

For John Stix, co-founder and Fibernetics president, that’s not the company he envisioned. Once an entrepreneur, always an entrepreneur.

That’s why he decided that the company needed a shot in the arm. An adrenalin kick in the form of a cultural shift.

From the Fibernetics Blog:

How does one become a culture warrior for a company? That’s a question John Stix asked himself 18 months ago when he realized that some of the passion and excitement  in and around the company he co-founded was lacking.

He noticed it in himself when he discovered he wasn’t bouncing out of bed to get to the office. He noticed it with some staff members grumbling over their coffee in the cafeteria, and worse he discovered it talking to a customer over a beer, who was complaining about how they were  being treated as a customer.

To John, that was the final straw. The company had enjoyed rapid growth over the ten years of its existence, yet it was clear that that exponential expansion was resulting in a few things falling through the cracks. Having an unhappy customer was just not “us,” so John set out to change that.

Typically, he went about the process just like everything else in his business experience: He tackled it as an entrepreneur, developing his own culture initiative around the motto, “I’m in!”

Read more….

Toronto Star: Workplace happiness? There’s an app for that

John Stix, courtesy of Sara Mojtehedzadeh/Toronto Star

John Stix, courtesy of Sara Mojtehedzadeh/Toronto Star

How do you make a good company great? The best way, according to Worldline’s president John Stix, is to make the workplace, the working environment and the overriding culture in and around the company better.

That’s why he dedicated himself this year to making what was a good culture, great. An ongoing process, he’s engaged with and enabled Worldline employees to work with him to make our company better.

Besides the obvious advantages; improved employee happiness and talent retention and attraction, it’s also a good business decision.

We here at Worldline are on a mission to be the single best telecom provider in the country, both with our technology and the superior customer service we provide. The only way we’ll be able to do that is to have the most engaged, emboldened and passionate staff in the industry.

John partnered with Plasticity to help Worldline’s amazing staff become even more enthusiastic not just about their jobs, but the company as a whole.

Learn how they did it in the Toronto Star.article, Workplace happiness? There’s an app for that