Internet Safety Tips For You and Your Family

With Safer Internet Day on February 11th, and Pink Shirt (Anti-Bullying Day) on February 26th, this is the perfect month to address the topic of internet safety.

This year’s theme for Safer Internet Day is “Together for a better internet” and is a call to action for individuals and organizations around the globe to consider how they can make the internet a kind, safer place for kids and teens. It’s also the perfect day to talk to kids about internet safety, and simultaneously consider ways to protect yourself online.

From inappropriate content, to cyberbullying, to impersonation, and sextortion, it can be overwhelming to think about all the online threats, and how to protect your kids from them. Whether you have young children just starting out on the internet, or teenagers who, let’s face it, are possibly more internet-savvy than you are, it can be difficult knowing exactly what risks to warn your kids about and which ones they’re most at risk from. ProtectKidsOnline.ca provides a breakdown of online risks for different age groups from 5 – 15, and what can be done to help prevent them. Parents, caregivers, and teachers can also sign up to be alerted to emerging issues and be provided with resources to know how to deal with them.

The Better Internet for Kids site is full of helpful tips for the concerned caregiver. Their online guide provides up-to-date information about some of the most popular apps and social networking platforms. This is a fantastic resource if you want to understand what your teenage son means when he says he’s talking to someone on Discord while live-streaming on Mixer, or when your eight year old asks to sign up for Club Penguin. The guide provides details about privacy policies, minimum age requirements, in-app purchases and more, to help you understand the possible dangers that might come with their use. Consider downloading some of these apps for your own device so you can see what they’re all about. It will give you a better starting place from which to have a conversation about them with your kids.

Better Internet for Kids also provides suggestions for how to talk with children about what content is appropriate for them to share online and with whom, and how to talk to them about their online activity and concepts such as identity theft.

The truth is, while we all need to work to make the internet safer for kids, children and teenagers are not the only vulnerable internet users. Adults and elderly parents can also fall victim to extortion and online scams. The Better Internet for Kids portal encourages parents to talk with kids about creating strong passwords and being wary of suspicious emails; important strategies for adults to know and discuss with elderly parents also. And there is a timely warning for parents about consent: consent laws have ramped up in the past few years and yet parents rarely consider obtaining consent from their children when it comes to posting pictures and information about them online. A recent study by Microsoft found that 42% of teenagers questioned in 25 countries reported that they had a problem with their parents sharing pictures of them online. Something to think about.

Cyberbullying

Knowing what your kids are doing online, what apps they’re using, and being confident that they have strong passwords and a good understanding of privacy protection, is only one half of the equation though. Cyberbullying is a real psychological threat to teenagers today and even the safest internet user is not immune.

The Government of Canada website describes Cyberbullying as “the use of email, cell phones, text messages, Internet sites and chat rooms to physically threaten, verbally harass or socially exclude an individual or group. Social media technologies often allow bullies to remain anonymous while distributing damaging messages/pictures to a widespread audience.”

The first step is to give kids tools to know how to handle online bullying. ProtectKidsOnline.ca advises that if you receive a nasty message, don’t respond to it, don’t delete it, show it to someone you trust, block the person, and report them (most social media platforms have mechanisms for reporting bullying behaviours). Again, while this information is intended for children, the truth is, anyone who posts anything online opens themselves up to possible attack. The internet combines the ability to converse with people you’ll never meet in real life with relative (and sometimes literal) anonymity, making people bolder and frequently more willing to engage in heated discussions in a way they never would in person. Many people share stories and snippets of their lives on social media platforms and there are always individuals who see this sharing as an invitation for them to respond and pass judgement. The advice given to teenagers: don’t engage, don’t delete, report it, and talk to someone you trust, is applicable for adults as well. Staying safe on the internet doesn’t just mean password and privacy protection; it’s important to protect your self-esteem and state of mind as well.

Recognizing signs of cyberbullying is almost more important than teaching kids how to protect themselves against it. The negative psychological effects of bullying can stay with children their entire lives, and if you suspect that your child is a victim you should act quickly. This article provides some helpful insights into recognizing the signs and it’s necessary for any adult who works with or spends time with children to be aware of them.

Having your child spend time on the internet can feel a little like sending them out to cross a busy street on their own. But just as we teach kids road safety, internet safety can and should be taught. This February 11th, don’t let the opportunity to discuss online safety with your child pass you by. Check out some of the resources we’ve provided links to in this post; all of them provide helpful information plus links to much more. Arming yourself and your child with this knowledge is a great start to making the internet a safer place for them to explore.

Additional Resources:

For more tips on how to handle cyberbullying check out this article.

For more information on how to protect children online, check out the Canadian Centre for Child Protection site.

 

 

How To Boost Your Wi-Fi Signal

Today, almost all your devices rely on Wi-Fi, and a strong connection is vital. If your wireless network isn’t performing to your expectations, there are a few ways you can improve the signal before ordering a new modem or router.

Here are a few tips to help boost your signal and get a faster wireless connection.

Placement

PlacementThe placement of your router is crucial! The more walls or floors the signal travels through, the weaker the signal will be. You’ll want to avoid placing your modem close to metal objects and appliances that emit electromagnetic waves, such as microwaves. If you’re looking for the fastest and most reliable signal, elevate your router, place it towards the centre of the house, not too close to walls or appliances.

Switch Channels

Wireless routers can operate on several different channels. Like lanes on a highway, there are multiple Wi-Fi channels on which a router can broadcast. Other people in your apartment building, neighbourhood, etc., might be using the same channel as you. The more people on a channel, the more interference there will be. The solution is simple: switch the channel your router is on.

Devices Connected

Connected DevicesStreaming videos, playing games, and browsing online at the same time can take up a lot of bandwidth! This can affect your internet speed and Wi-Fi connection. If you have multiple devices connected over Wi-Fi, it might interfere with your connection. Consider connecting devices such as gaming systems, smart TVs or streaming devices with an ethernet cable.  If you have lots of guests, try creating a separate guest network for them.

Switch to 5GHz

Wi-Fi networks use radio signals in either the 2.4GHz or 5GHz frequency bands. The 5GHz wireless frequency provides faster rates over a shorter distance. 2.4GHz on the other hand, is capable of broadcasting over longer distances. If your device is far away from your modem, it may be better to use the 2.4Ghz frequency. If your modem or router supports it, and your device is nearby the modem or router, consider switching to 5GHz to take advantage of those faster speeds.

Wi-Fi Extender

Routers usually have a certain distance that they will send a signal to reliably. The farther away you are from the router, the weaker and slower the signal will be. To help improve the distance your Wi-Fi reaches, you can purchase a wireless booster or extender. These devices will pick up your existing router and re-broadcast it.

If you are willing to spend a little more, you can also invest in a mesh network. A mesh network is a network of interlocking routers called points, or nodes. These points work with one another to supply internet coverage over a broad area. A mesh network router will usually provide superior coverage and signal strength. To learn more about mesh networks, watch the video below.

Reboot

“If it doesn’t work, try switching it on and off.” This applies to Wi-Fi routers as well. Simply reboot your router to improve Wi-Fi speeds. A reboot will reconfigure the router allowing it to update.

At Worldline, we offer a Wi-Fi modem with a built-in router. Lagging Wi-Fi signals are frustrating, but these signal boosting tips can help alleviate some of those frustrations, giving you the best possible Wi-Fi signal. Visit our website to learn more about our High-Speed Internet options.

What does the Worldline “Wall garden” mean to you?

The answer? Nothing… if you are like 99.9999% of our Worldline Internet customers that is. But on very rare occasions, there are a select few who get the dreaded “wall garden.” So – what is it exactly?

It’s this:

Wallgarden

The Wall garden is what appears on our customers browsers when they are so severely past due on their account, we’re about to cancel their service.

Worldline, as the best priced ISP in Canada, depend on our customers keeping up with their payments to ensure that we can keep our prices as low as possible. We run a lean ship and that’s what allows us to charge so little for our data and voice services and the last thing we want to do is to hire a team of collection people to spend all day on the phone trying to get in touch with folks who are way behind on their payments. 

Instead, for those who are overly maturing their bills, we reach out to them via e-mail. The first one is a friendly reminder that goes out at 11 days past their payment due. If we receive no payment, they get another message 36 days past due. Then on the day 43, we give our customers a notice of suspension. They have two days to pay us or… it’s wall garden time – our measure of last resort.

We hate to do it, but on supremely rare occasions, it’s the only way to let our customers know that they are in serious trouble of losing their service.

Wall gardens have become a more prevalent tool with ISP’s these days. One of the big three (who shall remain nameless – but their name does start win an “R”) use them to let their customers know they’ve exceeded their data caps. (We don’t do that of course, because we have no data caps.) They also send them out to customers who are choosing to leave them in a last gasp effort to make them stay by giving them special offers etc. We don’t do that either because, well, it’s kinda creepy really.

For us, it’s a way to inexpensively and automatically remind our customers that their account is in serious jeopardy and they should act as soon as possible, and, it’s working.

We know that sometimes in everyone’s lives, stuff happens that is beyond their control and they fall behind. We understand that. However, we need to ensure and maintain a regular payment schedule for us to continue to be the best deal in telecom in Canada. 

 

A Worldline Customer Case Study: The Teenage Son

Rick Aiton runs a new business in Southern Ontario called Wild Thyme Catering. An award winning chef, Rick has a young family and grew weary of restaurant hours so he started taking his cooking to people directly. As start-ups usually do, things started off slow, but with talent, time and effort Rick has grown it into a success to the point where he’s starting another venture called justsandwiches.

Like every small business guy, Rick is always concerned about overhead costs, insisting on four things: quality, reliability, service and reasonable price.

Downtime costs him, and unexpected added expenses drive him crazy.

That’s where his son Max comes in. Max is basically your regular teenage kid. Immersed in the  Internet, he’s studying IT security at college while still living at home.

Which means Max is downloading.

A lot.

For the past few months, due to his Internet service provider changing its downloading policy Rick was being charged on download overages to the tune of $200/month.

To say the least, Rick was not pleased.

He complained, but his provider refused to do anything about it, so Rick went shopping and found Worldline. Using the Online Service Ability Check, he discovered that his house qualified for Unlimited High Speed Internet DSL 15Mbps, for $39.95/month, which was $20/month less expensive and more importantly for Rick’s sanity, (and Max’s life), there was no data limit cap.

RickAiton

Changing providers to Worldline saved Rick $2544/year, or rather, saved Max that much because Rick’s not stupid.

He was making the kid pay the overages.

This is just another example of a Canadian not taking it anymore. He realized he was being stiffed, and instead of simply taking it, he took action.

Welcome to Worldline Rick. Oh and Max? Regarding your downloading?

Knock yourself out.

Official Press Release: Ultra High Speed 50Mbps DSL Internet

WorldlineLogo.jpg

Worldline Introduces Unlimited Ultra High Speed 50Mbps DSL Internet
Canada’s best deal in data just got better with this ultra high speed – ultra high value offer

CAMBRIDGE, ONTARIO–(03/25/13)- Worldline, one of the country’s leading providers of data and voice services, announced today the availability of Unlimited High Speed DSL 50, with download speeds up to 50Mbps and uploads speeds up to 10 Mbps, all with no download cap, for only $59.95/month.

Doubling their previous highest speed offering, the High Speed DSL 50 allows Worldine customers to fully enjoy the benefits that ultra high speed broadband internet provides, and at the lowest price point in the country.

“We hear from our customers almost daily that they need more and more bandwidth to satisfy their increasing needs. Families are simultaneously connecting to the Internet through their smartphones, tablets and laptops, uploading photos, downloading media files, watching movies and holding video chats,” says John Stix, co-founder and CMO of Worldline. “For this new environment Worldline has committed itself to providing our customers with the best, fastest and most reliable online experience possible, all while charging them less than any of our competitors.”

CTO Francisco Dominguez says, “Fibernetics sees this increased consumer usage only escalating. We’re not afraid of it like other ISPs. In fact we are embracing it. We do this by producing value. Not by increasing cost.”

Available in many major markets in Ontario and Quebec on Monday, March 25th, those interested can check if they qualify by visiting Worldline.ca Service Check.

About Worldline:
Celebrating its 10th anniversary in 2013, Worldline provides affordable home phone, unlimited high speed internet and long distance services to hard working Canadians. With over 300,000 subscribers, Worldline is one of the fastest growing telecommunications companies in Canada.  Worldline is wholly owned and operated by Fibernetics Corp, a Competitive Local Exchange Carrier (CLEC).  Website: worldline.ca Twitter: @worldlinecanada

About Fibernetics:
Headquartered in Cambridge Ontario, Fibernetics is dedicated to changing the way people communicate by offering telco functionality and pricing that Canadians have never seen before. Fibernetics has its own national infrastructure that delivers a full range of voice and data services for residential customers through Worldline and business clients with their Newt PBX and ANA solutions. Website: fibernetics.ca Twitter: @fibernetics

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Media Inquires:
John Stix – CMO
Worldline
519-489-6700
jstix@corp.fibernetics.ca