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How to make a complaint

Step 1: Visit The Worldline Support Centre

Worldline has an advanced Support Centre to help answer many questions you may have instantly. Visit the Support Centre to find answers to common questions, technical support and troubleshooting tips, as well user guides on popular features.

Worldline Support Centre: https://www.worldline.ca/support/.

If you are unable to resolve your issue with information provided in the Worldline Support Centre, contact Customer Care.

Step 2: Contact Customer Care

The Worldline Customer Care team have the tools and training required to resolve any issue you may have, as well as answer many questions.

You may reach Worldline Customer Care the following ways:

Step 3: Ask For A Supervisor

If you are dissatisfied with the response you may have received from Customer Care, you may ask for your matter to be escalated to a supervisor. Supervisors will work closely with you to understand and resolve your issue.

Step 4: Submit a Written Complaint

If you have followed Steps 1, 2 & 3 and your issue still remains unresolved, you may email customercomplaints@worldline.ca. We will investigate further into your issue and will normally provide a response within 2 business days.

Commission for Complaints for Telecom-television Services (CCTS)

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge.

If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.