Canada's Superhero Phone & Internet Company
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How To
Make a Complaint

Worldline goes beyond telecom by providing the highest levels of customer service. No matter your issue, all customer complaints are taken seriously. If you are dissatisfied with your Worldline service, or have any other complaint, follow the instructions below to find support or to report your issue.

Step 1: Visit The Worldline Support Centre

Worldline has an advanced Support Centre to help answer many questions you may have instantly. Visit the Support Centre to find answers to common questions, technical support and troubleshooting tips, as well user guides on popular features.

Worldline Support Centre:

If you are unable to resolve your issue with information provided in the Worldline Support Centre, contact Customer Care.

Step 2: Contact Customer Care

The Worldline Customer Care team have the tools and training required to resolve any issue you may have, as well as answer many questions.

You may reach Worldline Customer Care the following ways:

Step 3: Ask For A Supervisor

If you are dissatisfied with the response you may have received from Customer Care, you may ask for your matter to be escalated to a supervisor. Supervisors will work closely with you to understand and resolve your issue.

Step 4: Submit a Written Complaint

If you have followed Steps 1, 2 & 3 and your issue still remains unresolved, you may email We will investigate further into your issue and will normally provide a response within 2 business days.

Commissioner for Complaints for Telecommunications Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services.

If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687.