Canada's Superhero Phone & Internet Company
Contact
Worldline
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Sales & Product Info

By Phone: 1-855-299-0025

Monday-Friday: 8:00 am-9:00 pm
Saturday: 9:00 am-5:00 pm
Sunday: Closed

By Text: (647) 945-3729

Monday-Friday: 9:00 am-5:00 pm
Saturday: Closed
Sunday: Closed

Technical & Billing Support

1-855-299-0025

Monday-Friday: 8:00 am-9:00 pm
Saturday: 9:00 am-5:00 pm
Sunday: Closed

Support Email: support@worldline.ca
Billing Email: billing@worldline.ca

Scheduled Maintenance Windows: click here

Complaints

You may click on this link for detailed instructions on how to make a complaint.

Complaints Email: customercomplaints@worldline.ca


Customer Resources

Below are the list of documents and/or forms that are frequently requested by our customers. Feel free to click the link below to download these resources.

Modem Wifi Settings

  • DSL Internet Modem | SmartRG 360n/630n/505n (English)
  • DSL Internet Modem | Thomson TG784 (English)
  • DSL Internet Modem | SmartRG SR616ac (English)
  • Cable Internet Modem | SmartRG SR804n (English)
  • Cable Internet Modem | Thomson DCW775 (English)
  • Cable Internet Modem | Thomson DPC3848v (English)

Modem Port Forwarding Settings

  • DSL Internet Modem | SmartRG 360n/630n/505n/616ac (English)
  • DSL Internet Modem | Thomson TG784 (English)
  • Cable Internet Modem | SmartRG SR804n (English)
  • Cable Internet Modem | Thomson DCW775 (English)
  • Cable Internet Modem | Technicolor DPC3848 (English)

How can we help you?

If you have any questions, concerns, or issues, you can ask us a question using the text box below.

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