Canada's Superhero Phone & Internet Company
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Onlinetel Frequently Asked Questions


01. What's with the $37.50 annual administration fee?


Onlinetel charges an annual $37.50 fee for administration of your account. Onlinetel does not provide refunds in whole or in part should you use the free service less than the 1 year term.

02. Do I need to change my existing long distance company to use this service?


No. Call Zone is an "add-on" service and does not conflict with your current provider. Your long distance company bills you when you dial "1" in front of the number. If you don't dial "1" it's considered a local call and will not use your long distance company's service.

03. Are there any special commitments or long-term contracts required in order to use this service?

No special commitments or long term contracts are required when registering for this service. You can continue using any other telephone service or long distance provider in addition to Onlinetel.

04. What cities and towns are included on Call Zone?


See the coverage areas for our approximate service areas.

05. How do I make a call?

If you are calling from a registered number, just dial your local access number (as provided at registration), listen to a short message and then dial the area code and number you wish to call. Call Zone will then connect your call. If you are calling from a non-registered number, then make sure you have your PIN code handy. Just dial the appropriate access number, and the system will ask you to enter your primary phone number (as entered at registration), and then enter your PIN code. Once the system recognizes you as a registered user, then you just proceed as normal.
NOTE: Do not dial "1" prior to calling your access number or you will be charged by your long distance company on your phone bill. All access numbers should be local calls for you.

06. Why is the area I live in not included?

Call Zone is currently only available between select cities within Ontario, Quebec and Alberta. See the coverage areas for our service areas.


08. Are there any restrictions on when I can call?

No. Talk to your friends and family whenever you want! That's anytime, 24 hours a day, 7 days a week.

09. Are there any restrictions on how many calls I make?


This service is intended for normal consumer use and provides for up to 200 calls per month. At the start of each 30 day billing period, your call counter is refreshed for another 200 calls. This very rarely happens, as most customers use less than 100 calls/month.


10. Are there any restrictions on the length of each call?


Average call lengths are about 10 minutes. This service is set up to accommodate calls lasting up to 30 minutes. At the 30 minute mark your call is automatically disconnected. You will be reminded by a voice message 1 minute prior to disconnect. If you wish to continue the conversation just dial again.

11. What if I have more than three phone numbers I want to register?

The system allows a maximum of three phone numbers to be registered. You can, however, call from other numbers by entering your primary number and PIN code when prompted after calling the applicable access number.

12. What if my phone numbers are in two different area codes (i.e. home and cottage)?

You can register numbers with different area codes from within your home province but you will have to go back to the home page to confirm what areas you can call from each number registered.

13. My phone number changed. Do I need to register again?

You will need to access your Worldline customer portal account to update your registered phone number. You will also need to make sure your new number is still within the Call Zone service area, and may need to change the access number you use to place calls.

14. Can I register for more than one person?

No. Each person registering for Call Zone must accept the terms and conditions for themselves, and pay the annual administration fee.

15. Why do you need my email address?

Your E-mail address in combination with your primary phone number creates a unique profile for you on our system. It also allows us to provide you with updates on Call Zone long distance service and any other special long distance offers that may be of interest.

17. How do I make a call?

If you are calling from a registered number, just dial your local access number (as provided at registration), listen to a short message and then dial the area code and number you wish to call. Call Zone will then connect your call. If you are calling from a non-registered number, then make sure you have your PIN code handy. Just dial the appropriate access number, and the system will ask you to enter your primary phone number (as entered at registration), and then enter your PIN code. Once the system recognizes you as a registered user, then you just proceed as normal. NOTE: Do not dial "1" prior to calling your access number or you will be charged by your long distance company on your phone bill. All access numbers should be local calls for you.

18. Can I make direct calls from my home phone?

You cannot make direct calls through this system. All calls will need to be routed through the local access number first, regardless of the phone you use. You can call from any number in your local calling area. If you're calling from a number that you provided at registration, the system will recognize you and process your call immediately. If you are calling from another number in your local calling area you will be asked to enter your primary phone number (as entered at registration) and your PIN code.

19. Can I make calls from my cell phone?

Call Zone works from cell phones and touch-tone land lines. However, you will be charged air time as per your usage plan from your cell phone company.rough

20. Will the service still recognize me if I have blocked my number from coming up on call display?

No, you will have to enter your account number and your PIN.

21. I have forgotten my PIN code, what can I do?

Call our support line for assistance. Information is available at Contact Us

22. Where can I call to?

Go to Call Zone coverage areas. The next page will tell you all the access numbers and the cities that you can call to for FREE. If the city is not listed, you cannot call there using Call Zone, if you attempt to do so, the system will play a "fast busy" tone to you, or you will hear a recording "The number you are trying to reach is long distance, please dial 1 or 0 before the number".

23. I need to change some information on my profile how do I do this?

Call our support line for assistance. Information is available at Contact Us

24. What is a special country code termination? How do I find out if I'm dialing to a special country code termination?

A special country code termination is an international toll number assigned to certain institutions in various destinations. These may include army bases, universities, hospitals, banks and other government institutions. A higher rates may apply to these destinations.

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